KONSEP

KONSEP MANAJEMEN
MANAJEMEN
KINERJA
KINERJA

2002 Southwestern College Publishing. All rights reserved.

111

Apa
Apa itu
itu Manajemen
Manajemen Kinerja?
Kinerja?
Performance

Management (Mathis)
Processes used to identify,
encourage, measure, evaluate,
improve, and reward employee
performance.
Performance management (Dessler)
The process employers use to
make sure employees are working
toward organizational goals.
2002 Southwestern College Publishing. All rights reserved.

112

Kinerja
Kinerja Dan
Dan Kriteria
Kriteria Kerja
Kerja
Performance
What an employee does and does not
do.
Quantity of output
Quality of output
Timeliness of output Presence at
work
Cooperativeness
Job Criteria
Important elements in a given job

2002 Southwestern College Publishing. All rights reserved.

113

Mengapa
Mengapa Perlu
Perlu Manajemen
Manajemen Kinerja
Kinerja??

Meningkatnya Penggunaan Manajemen

Kinerja pada Perusahaan menunjukkan:
The popularity of the total quality
management (TQM) concepts.
The belief that traditional performance
appraisals are often not just useless but
counterproductive.
The necessity in todays globally competitive
industrial environment for every employees
efforts to focus on helping the company to
achieve its strategic goals.

2005 Prentice Hall Inc. All rights reserved.

94

Linkage
Linkage
Between
Between
Strategy,
Strategy,
Outcomes,
Outcomes,
and
and
Organizational
Organizational
Results
Results

Figure 111
2002 Southwestern College Publishing. All rights reserved.

115

Praktek
Praktek Manajemen
Manajemen Kinerja
Kinerja

2002 Southwestern College Publishing. All rights reserved.

116

Dampak
Dampak Penggunaan
Penggunaan Manajemen
Manajemen Kinerja
Kinerja

2002 Southwestern College Publishing. All rights reserved.

117

 2002 Southwestern College Publishing. All rights reserved.

118

 2002 Southwestern College Publishing. All rights reserved.

119

Types
Types of
of Performance
Performance Information
Information
Trait-based
Trait-based
Information
Information

Job
Job
Performance?
Performance?

Behavior-based
Behavior-based
Information
Information

Results-based
Results-based
Information
Information

2002 Southwestern College Publishing. All rights reserved.

1110

Potential
Potential Performance
Performance Criteria
Criteria Problems
Problems

Deficiency
Deficiency

Contamination
Contamination

Performance
Performance
Criteria
Criteria

Objectivity
Objectivity
2002 Southwestern College Publishing. All rights reserved.

1111

Performance
Performance Standards
Standards

Performance Standards
Expected levels of performance
Benchmarks
Goals
Targets

Characteristics of Well-defined Standards

Realistic
Measurable
Clearly understood

2002 Southwestern College Publishing. All rights reserved.

1112

Terms
TermsDefining
Defining Standards
Standardson
onOne
OneCompany
Company

Figure 112
2002 Southwestern College Publishing. All rights reserved.

1113