Professional Documents
Culture Documents
Chapter 9
92
Performance Appraisal
Evaluating an employees current and/or past
performance relative to his or her performance
standards.
o Setting work standards
o Assessing the employees actual performance
93
Assign
Specific
Goals
Assign
Measurable
Goals
Assign
Challenging
but Doable
Goals
Encourage
Participation
94
An Introduction to Appraising
Performance
Why appraise performance?
95
cripple appraisals.
o Must know how to conduct appraisals fairly.
96
97
Appraising performance
o Comparing your subordinates actual performance
Providing feedback
o Discussing the subordinates performance and
98
99
Graphic
Rating
Scale with
Space for
Comments
Figure 93
2008 Prentice Hall, Inc. All rights reserved.
910
Source: James Buford Jr., Bettye Burkhalter, and Grover Jacobs, Link Job Description
to Performance Appraisals, Personnel Journal, June 1988, pp. 135136.
2008 Prentice Hall, Inc. All rights reserved.
Figure 94
911
Source: www.cwru.edu.
2008 Prentice Hall, Inc. All rights reserved.
Figure 95a
912
Source: www.cwru.edu.
2008 Prentice Hall, Inc. All rights reserved.
Figure 95b
913
Source: www.cwru.edu.
2008 Prentice Hall, Inc. All rights reserved.
Figure 95c
914
915
Figure 96
2008 Prentice Hall, Inc. All rights reserved.
916
Quality
Job Knowledge
Overall Ranking = (1 + 6 + 5) /3 = 4
2008 Prentice Hall, Inc. All rights reserved.
917
918
Note: + means better than. means worse than. For each chart, add up
the number of 1s in each column to get the highest-ranked employee.
Figure 97
2008 Prentice Hall, Inc. All rights reserved.
919
MGT 301
15% * 40 = 6 A
20% * 40 = 8 B
30% * 40 = 12 C
20% * 40 = 8 D
15% * 40 = 6 F
920
921
Table 91
2008 Prentice Hall, Inc. All rights reserved.
922
Narrative
Forms
Figure 98
2008 Prentice Hall, Inc. All rights reserved.
923
924
925
Factor 2
Customer Complaint Management: The time spent on resolving
customer complaint
7 Resolves issue in under 1 minute.
926
Factor 3
Ability to sell new features: Is the person persuasive enough to
sell new features of the company to customers.
7 Is able to sell a new feature in every call.
927
5.Performance reviews.
6.Provide feedback.
2008 Prentice Hall, Inc. All rights reserved.
928
Table 93
2008 Prentice Hall, Inc. All rights reserved.
929
Appraising Performance:
Problems and Solutions
Potential Rating Scale
Appraisal Problems
Unclear
Standards
Halo
Effect
Central
Tendency
Leniency or
Strictness
Bias
930
Appraising Performance:
Problems and Solutions (contd)
How to Avoid Appraisal
Problems
Know
Problems
Use the
Right Tool
Train
Supervisors
Control
Outside
Influences
Keep
a Diary
931
Immediate
Supervisor
Peers
Rating
Committee
Self-Rating
Potential
Appraisers
Subordinates
360-Degree
Feedback
932