Professional Documents
Culture Documents
Communication
No
4.Organizational
structure barriers
5. Personal barriers
6. Barriers related to
communicator
7.Barriers related to the receiver
1. Physical barriers
-
The
2.PSYCHOLOGICAL
BARRIERS
difference in background is
overlooked:
Economic
background
Social background
Upbringing
Continued
lack
of concentration
attitude and bias
Continued
lack
of self discipline
low emotional state
-We all tend to feel happier
and more receptive to
information when the sun shines.
-Equally, if someone has personal
problems like worries about their health
or marriage, then this will probably
affect them.
Continued
Physiological
3.Language/semantic
Unclear message
Faulty translation
Specialists language
Unclassified assumptions
Word choice
too difficult, too technical, etc.
overused words such as, good,
excellent value, etc.
Connotations VS Denotations
Examples Sender DenotesReceiver Connotes
Cheap
inexpensive
poorly
made
Flexible
offers choice
no standard
Compromise
adjust
give in
languages and
cultures represent a
national barrier which
is particularly important
for organizations involved
in overseas business.
5.Organizational
structure barriers:
Status relationship
One way flow
Organization structure
Rules and regulations
Distance barriers
Physical barriers
Mechanical barriers
Staff
6.Personal barriers:
Attitude of superiors
Lack of confidence in subordinates
Insistence of proper channel
Ignoring comm.
Filtering of information
Message overload
Continued
Prejudice
Badly
expressed message
Loss in transmission
Semantic problem
Over/under communication
I- attitude
RIGIDITY OF THOUGHTS:
Blurs the power of discrimination
Are not ready to accept anything
new
Adamant attitude
Conventional attitude
continued
KNOW IT ALL ATTITUDE
Thinking that they know everything
about the subject
-Thinking that they are expert in their
field
-Thinking that they are highly
experienced so they do not require
more knowledge.
CONTINUED
NEGATIVE ATTITUDES
-The display of intense emotions
-If the receiver feels threatened
-Biased before head
CONTINUED
WRONG TIMINGS OF DELIVERY
-Delayed message may prove to be
incomplete
-The person is not in a high mood
-The person is in stress
Inferences
Pace of the delivery
Speaking too fast or too slow
Poor grammar, spelling, etc.
Appearance and performance of the
speaker
Use of gender bias terms or stereotypical
terms
Positive VS Negative terms
We have a full year warranty. VS
Warranty is only for the first year.
Individual
Continued
Timely message
Consistency of message
Good relations
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