Professional Documents
Culture Documents
AND MOTIVATION
MULTINET vs PTCL
PRESENTED TO:
PRESENTED BY:
Jamal Mustafa
Abeera Butt
Ahmad Shahzad
Mohsin Raza
Tayyab Javaid
Ali Ahmed
INTODUCTION OF PTCL
PTCL was incorporated on December 31st 1995 and
commenced business on January 1st 1996.
The basic purpose of its formation was to provide better
services to its customers.
It was responsible for carrying out all kinds of
telecommunications activities in the country and to look
after the existing telecom installations and their
automation and development
All properties, assets, obligations and liabilities of PTC
were accordingly transferred to the PTCL on the 1 st
January, 1996
MISSION OF PTCL
An organizational environment that
fosters professionalism, motivation
and quality.
An environment that is cost effective
and quality conscious.
Services that are based on the most
optimum technology.
"Quality" and "Time" conscious
customer service.
Sustained growth in earnings and
profitability.
ORGANIZATIONAL OBJECTIVES
To provide telecommunication
services to the people in the
country or in short to satisfy the
telecommunication needs of its
customers.
Responding to the rapid economic
and technological growth
To introduce new services of
audio Tex and video conferencing
PERFORMANCE MANAGEMENT
Its about translating goals into results.
PTCL focuses not only on individual
employees, but also on teams,
programs,
processes
and
the
organization as a whole.
A well developed PM program
addresses in PTCL for individuals and
organizational.
Effective PM will help out the
organization
to
raise
individual
performance, foster ongoing employee.
COMPETENCIES
CUSTOMER RELATIONSHIP MANAGER
Relationship Strategy: Sets and executes a client
relationship strategy that defines which issues to
focus on, which opportunities to pursue, and
which individuals to invest in.
Team Leadership: Creates, manages, and leads
the team, providing appropriate coaching and
mentoring along the way.
Commercial Management and quality control:
Successfully undertakes contract negotiations,
ensures financial success, and monitors quality.
COMPETENCIES
OPERATIONS MANAGEMENT
Understands customer needs communicates
effectively.
Understands the organization's financial
performance.
Motivates the team.
Tracks and measures staff performance.
Creates positive learning environment
maximizes staff utilization.
Enforces standards infuses pride in
organizational values and mission.
COMPETENCIES
SALES COORDINATOR:
Exceptional administrative skills, including
strong computer abilities.
Highly-organized with ability to multi-task.
Strong time management skills.
Excellent verbal and written communication
skills.
Proactive problem solver.
Good judgment skills.
COMPETENCIES
KEY ACCOUNT MANAGER
Provides account leadership
Develops business plan and strategy with
support from the team;
Owns account performance on financial and
nonfinancial indicators such as customer
satisfaction
Promotes cross-selling internally
Ensures team development
COMPETENCIES
REGIONAL MANAGER
Recruit and build a cohesive sales team.
Help your sales people develop as professionals.
Motivate each person individually.
Participate in sales calls, but only when
appropriate.
Coach instead of manage. In other words, guide
people to discover the answer, rather than you
providing it.
Create and communicate the sales teams vision.
Develop an approach to the marketplace.
FEEDBACK
There are two approaches used by PTCL.
Positive
Constructive
APPRAISAL PROCESS
RATING SCALE
The PTCL uses the rating sale for their
appraisal process because the rating
scale method offers a high degree of
structure for appraisals.
Each employee trait or characteristic is
rated on a bipolar scale that usually has
several points ranging from "poor" to
"excellent.
INTRODUCTION OF MULTINET
Multinet Pakistan an operating company of Axiata is
an innovative data and voice communication
provider for state of the art managed services
solution, through broadband at superior and
scalable speeds up to MPs, to meet the needs of its
carrier and enterprise customers.
Multinet excels in providing leading edge
connectivity solutions to CC, C2B and B2B segments
on its own multi-layered OFC network, spanning
over 170 cities across Pakistan. Today, Multinet has
expanded its long haul DWDM FULLY redundant
network, self-healing architecture network to over
6,000 km and countries to aggressively invest in
extending its reach further within Pakistan and to
neighboring countries.
MISSION OF MULTINET
Deliver superior Business Media (Data,
voice and Video) connectivity solutions
for Pakistan on our 100% digital fibreoptic network
Be the recognized leader in all
communication market segments and
markets we serve
Be a customer-focused organization that
provides one-stop total connectivity
solutions
Build enduring relationship based on
trust with our customer and partners
OBJECTIVES OF MULTINET
Deliver superior Business Media
(Data, voice and Video) connectivity
solutions for Pakistan on our 100%
digital fibre-optic network
Be the recognized leader in all
communication market segments and
markets we serve
Be a customer-focused organization
that
provides
one-stop
total
connectivity solutions
Build enduring relationship based on
trust with our customer and partners
PERFORMANCE MANAGEMENT
In multi-net high organizational
performance is when all the parts of
an organization work together to
achieve great results with results
being measured in terms of the value
they deliver to customers
Strategic objectives
Organizational structure
Business performance measures
Account Payable
Account Receivable
Reporting Time
Sales By Region
COMPETENCIES
COMPETENCIES
KEY ACCOUNT MANAGER
Provides account leadership.
Develops business plan and strategy with support from
the team.
Owns account performance on financial and
nonfinancial indicators such as customer satisfaction
Promotes cross-selling internally
REGIONAL MANAGER
Recruit and build a unified sales team.
Help your sales people develop as professionals.
Motivate each person individually.
Participate in sales calls, but only when appropriate
COMPETENCIES
SALES COORDINATOR
Computer Skills: Multinet employees are capable
to perform the computer tasks.
Multi Tasking: sales coordinators are able to do
multi tasks.
Strong time management skills.
Excellent verbal and written communication
skills.
Proactive problem solver.
Good judgment skills.
PEER REVIEW
Peer review means that an action of an individual person
may be looked at again by someone of similar
competence in that activity -a peer
FEEDBACK
Multinet is using formal performance feedback
but ongoing, regular and informal feedback is
also carried out there
APPRAISAL PROCESS
180-DEGREE APPRAISAL
Multinet is using 180-Degree Performance
Appraisal Method. Within this method,
managers, peers, customers or colleagues are
asked to complete questionnaire on the
employee being assessed. In Multinet
performance of an employee is appraises twice
a year. Once in June while other in December.
In the questionnaire there are five sections and
in each section there are five questions related
to the performance of employee. There are
total 100 points from which an employee gets.
COMPARISON
PTCL
MULTINET
Multinetsemployees is
working in same direction to
achieve better performance.
Represents different
measures by which
performance is measured
COMPARISON
PTCL
MULTINET
3-Key Performance
Indicators
Indicators
Multinet is doing good as
they are using different
matrices for measuring the
performance of their
employees
COMPARISON
PTCL
MULTINET
4-Feedback
4-Feedback
S
K
N
A
H
T
S
N
O
I
T
S
E
U
Q
N
A
R
H
U
T
O
Y
E
R
O
M
.
E
.
AR
E
M
O
C
L
E
W