Professional Documents
Culture Documents
Cultural Diversity
Diversity is Important
Likelihood of interaction
Diversity is Important
Increasing ethnic/language
minority
Picture Intercultural
Communication
All possible
things that
could get
expressed
What is
actually
expressed
Enry
o
Cheesebro, OConnor, Rios: Communicating in the Workplace, 1e.
Sassh
i
What is
understood
based on
empathy and
sympathy
Cross-Cultural
Communication Principles
Cross-Cultural
Communication Principles
Cross-Cultural
Communication Differences
Self-improvement/individual achievement
Focus on the group, not individual
U.S. vs. Japan
Cross-Cultural
Communication Differences
Power/Status Distance
Cross-Cultural
Communication Barriers
Walking on Eggs
Cross-Cultural
Communication Barriers
Hot buttons
Cross-Cultural
Communication Barriers
Stereotyping
Cross-Cultural
Communication Barriers
Cross-Cultural
Communication Competence
Prejudice
Stereotype
Discrimination
Sexism
Racism
Racism
Homophobia
Ethnocentrism
Scapegoating
Institutional
Cross-Cultural
Communication Competence
Racism
Overt
Symbolic
Tokenism
Arms-length
Cross-Cultural
Communication Competence
Cross-Cultural
Communication Competence
Cross-Cultural
Communication Competence
Life-long process
See list of abilities in Ch. 3
Learn how to handle situations