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Human Resource Strategy

JLR

Kamalesh Vishwakarma
Intern (IIFM)

About JLR

Jungle Lodges & Resorts started by 1980s.

Management Hierarchy
Board of
Director

Chairman

Managing
Director
Executive
Director
Deputy
General
Manager
Asst. General
Manager
Resident
Manager

Grades 18Total Employees= 514

Asst.
Manager

Vision & Mission

Vision

To be a premier Ecotourism company


with a clear focus on
each Resort services.

Mission

To deliver superior
value to the
customers.

Evolution of HR in JLR

Creation of role model by Top Executives of the


company

Sensitive to Human resource Development

Emphasis on development of employees

Believe in professionalism, Quality products &


services

Trust in people.

HRD Activities

Training

Total quality management

Performance Appraisal

Emphasis on potential development

Communication interpersonal relation

Decision making, team work

Recruitment & Selection

Training
Types of training

Behavioral training- for all level

Functional training- for all level

Potential related training for all level

Multi tasking training - GUW & Jr. Staf

Need to be well trained

Manager

Naturalist

Accountant

Cook

Implementation of TQM

Quest for excellence in quality- supported by all


level

Need to be competitive- Sr. Managers

Need for sustained growth- for GUW & Jr. Staf

Decisions & Initiative of Top Management

Current Situation

Managers are not competitive

Lack of knowledge

Salary conscious

Not taking interest to learn current market


situation

Type B personality

TQM- Continuous
Improvement

To ensure zero defects services & products

Suggestion from employees to improve their


initiative

Recognition of better suggestion

Implementation of better suggestion

Performance Appraisal
For Managers:

Acceptance of more responsibility

Individual potential

Review by Career Development Group (CDG)

Under Annual Development Review (ADR) Process

Assessment centre is Head office (JLR) for both.

Continued..
For Non- Managers
10 Points Rating Factors

Sincerity & willing to work


Intelligence & grasping power
Knowledge about the work
Discipline
Attendance & Initiative
Communication skills

Employees Feedback on
Appraisal System
More than 70% managers accept No strict action is being taken against employees
No clear punishment rule
More than 60% non- managers accept

Salary increment is same despite good


performance
No fear about appraisal (permanent emp.)

Communication & interpersonal


relation

Communication has given top priority

Improvement of communication done


through

Meetings

Trainings

Presentations

HR websites

Decision Making
In Resorts

People are not trained as team leader or


facilitator

Due to it lack of

Understanding of goals of employees

Contribution to new ideas

Maintaining transparency

Continue
Head Office
More than 70% managers accept-

Delay in decision making process

Lack of freedom of work

Recruitment & Selection

Clear job description & specification


Structured interview
Group discussion

Two types of recruitment


Internal
External

Leave Policy
Leaves For Permanent

Annual leaves which are 30 days per year


Sick leave 10 days per year
Paternity leave 15 days per year
Maternity are 90 days per year

Holidays types
Govt. holidays
Regular holiday (Sunday)
Festival leave
Above holidays will be applicable in case of
less occupancies

Retirement
For permanent retirement
At 60 years age
During job physically challenged,

For contract
Depends on performance appraisal
During work physically challenged
At 60 years age

Hiring
Requireme
nt
Minister
recommendati
on
Receive
CV
Short
listing
intervie
w
Compensation
& negotiation

Hire

Termination
For permanent

If anyone found some harassment case


(suspended)
Create disturbance (suspended)

For contract

Harassment case
Bad appraisal
In other cases, MD can fire directly.

Working System
Job Transfer

Manager

Accountant

Storekeeper

Bar man

Cook

Job Rotation
Job Enlargement
Attrition of employees
No clear work definition

Jan to march
1400000
1200000
1000000
800000
600000
400000
200000
0

Salary
Income

Action Plan

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