Professional Documents
Culture Documents
CTM Consultant
Create Message 1/6
Create Message 2/6 ( Explain your Problem & Select priority)
Create Message 3/6 ( How to upload documents )
Create Message 4/6 (Select the document from the location)
Create Message 5/6 ( View the content in the Support message)
Create Message 6/6 (Confirmation of your message being posted)
User Statuses available in Solution manager
2
How to Process the support message
(How to reply back to message processor)
• If the status Proposed solution is not as per the requirement ‘Key User’ can
reset the status to Required other solution
Points to Remember