Professional Documents
Culture Documents
TQM
ISO
6 SIGMA
VOICE OF CUSTOMER
A Systematic way of ensuring that
the
Development
of
Product
Features.
Characteristics
and
specifications, as well as the Selection
and
Development
of
process
Equipment, Methods and Controls,
are driven by the Demands of the
Customer or Market Place!
CUSTOMER FOCUS
- Gandhi View
A customer is the most important visitor on our premises.
He is not dependent on us. We are dependent on him.
TOTAL QUALITY
MANAGEMENT
WORLD CLASS
TOTAL EMPLOYEE
INVOLVEMENT
Leadership, Team Work,
Consensus and Empowerment
Just In
Time / Waste
Elimination
Problem
Exposure
Total Quality
Control
Systems, SPC,
PDCA Problem
Solving Tools
Through Continuous
Improvements
La
A u ck
t o of
m Of
at fi
i o ce
n
Inc
Mg onclu
t. S sive
ty l
e
g
n
i
&
et
Me ning
n
Pla duct
n
Co
y
h
rc
a
ie r
H
es
r
u
d
e
c
o
Pr
Info Retrieval
& Storage
ice
f
f
O
s
s
e
aff
t
c
x
S
E
rt
o
p
Sup
ils
ta
De
of ing
ck nn
La Pla
in
Lack of
System
BASIC IN JIT
ed
k ill
S
i
r
lt
Mu perato
O
Pok
ayo
ke
Bui
ld
Def
ect
p
p
tu
tu
Se
Se
d
e
ce e
gl e
du Tim Sin ang
( ch
Re
ED Ex )
SM ute Die
in
M
Le
Prod vel
uctio
n
Dem
and
Pull
Waste in
Process
Process
Capability
Pokayoke
JIT
Waiting
Queing
Searching
Ov
Prod er
ucti
on
n
Ma r
e
pow
g (5S)
Housekeepin
Kanban
d
t
an
Transparen
m l
De ul ce
Workplace
P
u
od is
Pr at d
h
W de
e
y
ne
or
Qu
Sou ality a
t
rce
nt
ve
In
JIT
Ma Mat
nag eria
em ls
ent
Re
liab
Su
p p le
ly
Po
Ven or
Qu dor
ali
ty
um
tim
p
O
Use
/c
M eak
Transpo
Br own gh nt
rtation
d Hi me ess
p n
ui ive
q
E fect
No/Minimum
Ef
Transport/Handl
M
ing
TP
JUST IN - TIME
A Structural approach in a
Manufacturing Organisation focused
on improving Timeliness, Quality,
Productivity and Flexibility
utilizing various methods of Work
Simplification and Waste
Reduction.
JIT METHODS
GOOD HOUSEKEEPING
VISUAL CONTROL
JIDOKA (AUTONOMATION)
ANDON (VISUAL INDICATION OF TROUBLE)
POKAYOKE (NOT ALLOWING MISTAKES TO OCCUR)
MACHINETOTAL PRODUCTIVE MAINTENANCE
MATERIAL HANDLING / TRANSPORTATION
SET UP REDUCTION
DEMAND PULL + KANBAN
SCHEDULING
JIT MATERIALS MANAGEMENT
JIT
-REDUCED LEAD TIMES
-MINIMISE INVENTORY/WIP
-LIMITED TO REPETITIVE MFG
-REQUIRES A STABLE PRODUCTIONSCHEDULE(SAY FOR A MONTH)
-LESS FLEXIBILITY IN PRODUCT/ITEM
-REQUIRES WIP IN DOWNSTREAM SIDE
-VENDORS TO BE CLOSE TO FACTORY
Quality Certification
ISO 9000
International standards
for quality and control
ISO 9000
Series of standards agreed upon by the
International Organization for
Standardization (ISO)
Adopted in 1987
More than 100 countries
A prerequisite for global competition?
ISO 9000 directs you to "document what
you do and then do as you documented."
ISO 9000
Series of standards agreed upon by the International
Organization for Standardization (ISO)
Adopted in 1987
More than 100 countries
A prerequisite for global competition?
ISO 9000: document what you do and then do as you
documented.
Design
Procurement
Production
Final test
ISO 9003
ISO 9002
ISO 9001
Installation
Servicing
ISO 14000
A set of international standards for assessing
a companys environmental performance
Standards in three major areas
Management systems
Operations
Environmental systems
OSHA Occupational Safety and Health Standards
TS 16949: Automobile - Design, production and service
3
6
Observations
Motorola
General Electric
Raytheon
Boeing
Caterpillar
IBM
Xerox
Whirlpool
Benchmarking
1. Identify those processes needing
improvement.
2. Identify a firm that is the world leader in
performing the process.
3. Contact the managers of that company and
make a personal visit to interview managers
and workers.
4. Analyze data