Professional Documents
Culture Documents
Daisy Chauhan
Associate Professor
Management Development Institute, Gurgaon
daisy@mdi.ac.in
Significance of EI
EI contributes to personal and professional
effectiveness.
Enhancing EI can improve interpersonal
relations
EI can help in leading by influencing and using
your persuasive skills
IQ Vs EQ
Studies indicate that IQ attributes only 20%
throughout life.
1. INTRAPERSONAL
2. INTERPERSONAL
3. ADAPTABILITY
4. STRESS MANAGEMENT
5. GENERAL STATE OF MIND
INTRAPERSONAL
INTERPERSONAL
Empathy (EM)
Interpersonal Relationship
(IR)
Social Responsibility (SR)
ADAPTABILITY
STRESS
MANAGEMENT
GENERAL MOOD
Happiness
Optimism
Cognitive
Mind
Emotiona
l Mind
EI
Behaviour
From Feelings to
Self Awareness
Self Acceptance
Action
Self Acceptance
Self Regulation/Management
Self Regulation
Responding appropriately
High
Low
Unpleasant
FEELING
Pleasant
EmotionalIntelligenceisameasureofhowwellwedeal
withemotionalissues
What emotions are
you, and others,
experiencing?
IDENTIFY
MANAGE
How do you
manage your
emotions and
others emotions?
UNDERSTAND
REFLECT
What caused
these emotions?
Gender Differences?
Women tend to be more aware of their
emotions, show more empathy and are
adept interpersonally.
Men tend to be more self-confident and
optimistic, adapt more easily, and handle
stress better.
However, on the whole,
men and women are generally equal
in total emotional intelligence.
manage
his or her own impulses, communicate with
others
effectively, manage change well, solve
problems and deal
appropriately with situations and people.
They also have empathy, remain optimistic
even in the
face of adversity.
The "clarity" in thinking and "composure" in
stressful
Implications of EI
Physical Health The ability to take care of our health
Implications of EI
Relationships By better understanding and
Implications of EI
Performance at work. EI can help you deal with
Implications of EI
Leadership The ability to understand what
Role of EI
EI helps in taking ownership for your feelings.
EI helps in analysing the cause of feelings.
EI helps in avoiding impulsive action.
EI helps in looking at long-term consequences
of ones actions.
EI helps in RESPONDING rather than
REACTING.
STEPS TO IMPROVE EQ
Regulate your anger and resentment
Avoid the tendency to react immediately
Listen from others perspective
Avoid the tendency to be pre-judgmental
Treat
Steps to Improve EQ
Accept
Significance of EI:
Some Research Findings
Hay Group study of 44 Fortune 500
companies found that salespeople with high
EQ produced twice the revenue of those with
average or below average scores.
In another study, technical programmers
demonstrating the top 10 percent of emotional
intelligence competency were developing
software three times faster than those with
lower competency.
Significance of EI
A Fortune 500 company in financial services
Significance of EI
A Texas-based Fortune 500 Company had
Significance of EI
TalentSmart tested emotional intelligence
alongside
33 other important workplace skills, and
found that emotional intelligence is the
strongest predictor of performance, explaining
a full 58% of success in all types of jobs.