Professional Documents
Culture Documents
Homely Solutions
www.housekart.co.in
Group Members:
Shakil Hassain (MP15040)
Suman Mandal (MP15046)
Kush Kumar (MP15021)
Ranabir Mullick (MP15034)
Sudipta Chatterjee (MP15045)
Comparative Matrix
Parameters
Competitors
Offered
services
Quality
Deliverable
Communication based on
phone calls.
Customer
Relationship
1. Standardized Price
2. AMC in reasonable price
Customer Segment
Our Target Customers
Households (Urban)
Offices and small
commercial establishment
Our
Its
a Multiple Services to
customers under one
umbrella
Channels
Customer channels to
reach us
Online through Company
Website
Mobile Apps
Telephone
Our channels to reach
customers
Emails/SMS
Telephone/Mobile
Advertisements
Social networking
Customer
Relationship
Key Activities
Services
Distribution
Carpentering
Solutions &
Services
Building House
Services
Civil
Maintenance &
Painting
Services
Plumbing
Solution &
Services
Electrical
Solution &
Services
HOUSEHOL
DS
& OFFICES
Customer Relationship
Revenue Streams
Key Partners
Partners
Suppliers
Carpenters
Masons
Electricians
Plumbers
Painters
Cleaners
Gardeners
Wood/ Plywood
Mills
Cement, Sand,
Rock chips, brick
etc. dealers
Hardware dealers
Electrical
Hardware dealers
Paint dealers
Nursery
Key Resources
Man
Power (Technicians,
Mason, Plumbers etc.)
Suppliers (Hardware,
Cement, Paints, Bricks
etc.)
IT infrastructure
website
domain/payment Portals
Telephones/Mobiles
Transport & Logistics
Cost Structure
Business
Start up
cost
Investment
Domain cost cloud
Labor & wages
(contractual)
Travelling /
transportation cost
Consumable Item
cost
Vendors cost
Advertisement
Revenue Streams
AMC
Business Cycle
-A Complain
is logged in
the Customer
Helpdesk
through phone
call or through
company
website
-Forwarded to
Concerned
section
-Section
manager
consults with
the customer
and assigns
suitable
vendor for the
job
-After
completion of
the job
customer
acknowledgem
ent form is
filled
-Billing is done
by the billing
section
- Customer can
opt pay in
cash or online.
-Feedback is
taken through
phone call.
- Customers
can also give
their feedback
online
- Feedbacks
are then
further
processed &
analyzed for
greater
customer
satisfaction
THANK YOU