MANAGERIAL EFFECTIVENESS

Effective & successful managers

Successful

managers defined
operationally in terms of the speed of
their performance within the
organisation

Effective

managers defined in terms

of the quantity & quality of standards of
performance & the satisfaction &
commitment of subordinates

The golden rule management philosophy

Trust

people fairly but according to merit

Make others feel important
Motivate people by praise
Encourage feedback
Sandwich every bit of criticism between two
layers of heavy praise
Have an open-door philosophy
Help other people get what they want
Never hide behind policy or pomposity

Figure 7.5

The effective management of people

Old Manager

Thinks of self
as manager
or boss
Follows chain
of command
Works within
a set
organizationa
l structure

New Manager
Thinks of self as
sponsor, team leader,
or internal consultant
Deals with anyone
necessary to get job
done
Changes
organizational
structure in response
to market change

1.
7

Old Manager
Makes most
decisions
alone
Hoards
information
Tries to master
one major
discipline
Demands long
hours

New Manager
Invites others to
join in decision
making
Shares
information
Tries to master
broad
array
of disciplines
Demands results

Assessing a managers effectiveness

The

strength of
motivation & the morale
of staff

The

success of their
training & development

Meeting

important
deadlines

Accuracy
Level

of work

of complaints

Adherence

The

creation of an
organisational
environment in which
staff work willingly &
effectively

standards

to quality

Productivity
Adhering

to budgets set

Success Domains
Personal
Growth

Relationships
Work

Power
Integrity

Spirituality

Health
Key

is Balance

Material
Wealth

The Basic Managerial Skills

Planning, Organizing
Setting goals (Prioritize & Posterioritize)
Self assessment (Contribution, Productivity)
Team building (Participation,Interpersonal)
Managing time and stress
Problem solving and decision-making
Creativity
Communication & listening (Multi culture)
Emotional Intelligence

Emotional Intelligence
Ability to monitor your own and others
emotions and deal with them effectively
Leaders with emotional intelligence are
More likely to detect friction and eliminate
conflict
More flexible
Better situational leaders

The Basic Leadership Skills

How you manage!

Philosophy, style, approach, attitude,

emotional intelligence.

Motivating and inspiring others to

high levels of performance
Effective leaders know how to lead
in any given situation, with any given
group of individuals
Effective Leadership is very rare
and extremely valuable to

STRESS MANAGEMENT

What is Stress?
Stress - the unconscious
preparation to fight or flee that
a person experiences when
faced with any demand
Stressor - the person or event
that triggers the stress
response

Stress Approaches

Fight

STRESS

Flight

Potential negative consequences of a destructive job

stress-burnout cycle.

Sources of Stress at Work

(Internal & External)
Work Demands
Task Demands
Change & uncertainty
Lack of control
Career progress
New technologies
Work overload/underload
Interpersonal Demands
Abrasive personalities
Sexual harassment
Leadership styles

Rol e Demands
Role conflict:
Interrole
Intrarole
Person-role
Role ambiguity
Physi cal Demands
Extreme environments
Strenuous activities
Hazardous
substances

Stress Sources at Work

(Internal & External)
NonWork Demands
Fami l y Demands
Personal Demands
Marital expectations
Religious activities
Child-rearing/day care
Self-improvement tasks
arrangements
Traumatic events
Parental care

How to combat stress?

Mental

Count to 10
Control your thoughts
Fantasize
Ignore the problem???
Meditate & Yoga
Focus point
Control your breathing
Think about how youll be a better person
Failure
Success

How to combat stress?

Physical

Stretch
Massage
Exercise
Aromatherapy
Reflexology
Stress and Money
Prioritize
Delegate
Diet
Sleep
Laughter

Maintaining Work-Life Balance

The importance

Changing social scene

Changing work culture
Increased work time
Dual income families

Steps to achieve work-life balance:

Discourage employees from working late

Take a regular employee satisfaction survey
Provide vacations
flexi times