Muhammad Nomaan.

 SP06-bel-033
project :
COMMUNICATION SKILLS
What are the most common ways
we communicate?

Visual Imag
Wo rd es
p oke n
S

Bo
dy
ord La
W ng
e n ua
r itt ge
W
 Communication is the process of sending
and receiving information among
 penguin dictionary (David crystal)
 Ruth edge dictionary

Feedback

receiver sender

SENDER RECEIVER
All messages do not reach the receiver
due to “distortion”
 2 Feedback

Sender Receiver

Distortion
 How can we improve our listening
skills?
Eliminate distractions
Concentrate
Focus on the speaker
Maintain an open mind
Look for nonverbal cues
Do not react to emotive words
Ask questions
Sit so you can see & hear
Avoid prejudices
Take notes
Ask for clarification
 How can we improve our listening &
facilitation skills as trainers?
 3 SUMMARIZIN
SUMMARIZIN
PARAPHRASING
PARAPHRASING G
G
Restating
Restatingwhat
what Pulling
Pullingtogether
together
another
anotherhas
hassaid
said the
themain
mainpoints
points
in
inyour
yourown
own of
ofaaspeaker
speaker
words
words

QUESTIONING
QUESTIONING
Challenging
Challenging
participants
participantstoto
tackle
tackle&&solve
solve
problems
problems
 Other helpful techniques to foster
communication (both verbal and non-
verbal)…
 4
Repeat the last
Nod Your Head
word or two of the
prior speaker

Maintain eye Keep an open

contact body position

Make encouraging Repeat a sentence

statements or part of one
 Introduction of speaking skill
 Speaking is the productive skill in the oral
mode. Its like the other skills, is more
complicated than it seems at first and involves
more than just pronouncing words.
Three kinds of speaking situation
 interactive,
 partially interactive, and
 non-interactive
 Non verbal communication
 Body language
 Visual images
 Facial expressions
 Tips for Reading
 Figure out what's important
 Read what's important
 Review from memory
 Introduction of writing skill
 Writing is defined as inscribing characters or
symbols on a surface
 Writing is one of the oldest known forms of
communication
 In today’s age of information and technology,
writing has become a lost art
 The Merriam Webster Collegiate Dictionary.
Springfield
 Questions Writers Ponder
 How do I begin?
 What is my purpose?
 How do I make my point clear?
 How do I create a logical flow?
 How do I say what I mean?
 How do I avoid grammatical errors?
 How can I make my message brief?
 How can I create a visual effect?
 How to choose what to write
 The five W’s (and the H) should be considered:
 Who?
 What?
 When?
 Why?
 Where?
 How?
 Types of Writing
 E-mail
 Letters and Memos
 Agendas
 Reports
 Academic Documents
 Research (scientific) manuscripts
 Continuing education papers
 Summary
 What you write will ultimately define you as a
professional to your colleagues and superiors
 Match the appropriate communication method
to the recipient
 Eliminating excessive or unnecessary
communication will improve your workflow
 Mastering these skills will improve your
ability and enhance your career
 Thank you for being with us

 The end