Effective Communication

 Communication is the process of sending

and receiving messages
 Effective communication is however occurs
when sender achieves the desired result.
 In other words this process involves the
transfer of message from sender’s mind to
receiver’s mind to get desired results from
receiver.
 OBJECTIVES
 Your ability to communicate effectively increases:
 Productivity(both yours and your organization)
 You can anticipate problems
 Make decisions
 Coordinate work flow
 Supervise others
 Develop relationships
 Promote products and services
 You can shape the impressions
 You can perceive and respond well
 Basic Forms Of
Communication
 Communication can be FORMAL or
INFORMAL,SPOKEN or WRITTEN,and
INTERNAL or EXTERNAL.
 In fact it can even be a simple smile.
 Two basic forms are:
 Verbal Communication
 Non verbal Communication
 Non verbal communication
 Nonverbal communication is the process of
communicating without words.
 Appearance
 Body language
 Silence,Time,and Space
 Actions speak louder than words.
 Body Language
 Facial expressions:
 They can reveal hidden emotions including anger, confusion,
enthusiaism,fear, joy, surprise, uncertainty and others.
 Always get additional facts before judging a person’s facial
expressions conclusively.
 Gestures
 Posture
 Movement(hands,eyes etc.)
 Posture, gesture, and body movement convey a message and
add to or subtract from your oral message.
 Silence,time and space
 Silence time and space are culture-specific.
 Effective communication adapt to sender’s
and receiver’s expectations.
 Verbal Communication
 Language is composed of words and
grammar.
 Verbal communication consists of words
arranged in meaningful patterns.
 Speaking and Writing
 Listening and Reading
 W----9%, R----16%, L----45%,S----30%
 Forms of organizational
communication
 Internal Communication:
 It refers to the exchange of information and ideas
within an organization.
 Downward information flow:flow of information
from top management to the subordinates.
 Upward information flow:flow of information
from upward to downward.I.e. from subordinates
to higher management.
 External Communication
 Communication which occurs outside the
organization is called external
communication.
 It might be in the form of written or oral
medium.
 Process of Communication
 The sender has an idea
 The sender transforms the idea into a
message.
 The sender transmits the message.
 The receiver gets the message
 The receiver interprets the message.
 The receiver reacts and sends feedback to
the sender.
 Communication Barriers
 Communication barriers between people
 Differences in perception and language:
 Perception is peoples individual interpretation of the
sensory world around them.
 Language is an arbitrary code that depends on shared
definitions.
 Poor listening
 Emotional Interference
 Cultural differences
 Physical distractions
Communication barriers within
organizations:
 information overload and message
competition.
 Incorrect filtering:
 Filtering is screening out or abbreviating
information before a message is passed on
to someone.
 Closed or inadequate communication
climate.
 How to overcome barriers
 How you can be a successful communicator:
 Perception:they are able to predict how you will
receive their messages.
 Precision: they create a “meeting of the minds”.
 Credibility: they are believable
 Control:they shape your response.
 Congeniality:they maintain friendly, pleasant
relations with you.
Creating and processing your
message effectively
 Learn about your audience.
 Adapt your message to your audience
 Develop and connect your ideas.
 Reduce the number of messages.
 Choose the correct channel and medium.
 Strengthen your communication skills.