Presentation

MUHAMMAD MAAZ USMAN KHAN

N E H A TA J SHABIR
B I S M A H TA R I Q AROOJ
Behavior Engineering Model
Thomas F. Gilbert developed the Behavior Engineering
Model in 1978 in his book, Human Competence:
Engineering Worthy Performance.

Gilbert, who is known as the father of performance

technology, developed the BEM through applying his
understanding of technological improvement to humans.
Behavior Engineering Model
Gilbert developed the BEM with the belief that the greatest
barrier to worthy performance comes from a lack of
information and support by management rather than an
individuals lack of desire to perform well.
 Three Leisurely
Theorems
Gilberts BEM consists of three Leisurely Theorems that:
Distinguish between accomplishment and behavior to define worthy
performance.
Worthy performance is characterized by a persons behavior and
accomplishments.

Identify methods for determining the potential for improvement (PIP).

PIP is the ratio between typical performance and exemplary
performance.
 Conti
Describe six components of behavior that can be manipulated to
change performance. Which includes:
Environmental:
data, resources, and incentives
Individual:
Knowledge, capacity, and motives
BEM 6 Boxes
 Interventions
Organizational Communication Systems: Organizational communication systems
involve the practices that support the sharing of information and knowledge within
organizations to achieve organizational goals. Van Tiem, Moseley (2000) describe the
following specific interventions within this category:

Networking and Collaboration: Cooperative, interactive, interrelated systems for

communication and development within the organization.
Information Systems: Most often, computer systems that store and provide access to
information.
Suggestion and Grievance Systems: Strategies that empower employees to contribute to
or dispute organizational practices.
Conflict Resolution: Methods to clarify and find agreement on issues impacting
individuals and groups within organizations.
 Case: Kayaks company reservation system

Overview:

Company provides services like guided eco tours, kayak and

surfing instructions, guided overnight camping trips , surf lessons
and multiday surf camps.
Desired performance

Effective reservation system.

Improved communication system among
employees.

Results of poor performance:

Poor customer service
Losses in revenues
Lack of tools and
information
Lack of tools:
Website tools not meeting the tasks
Online system doesnt book the tour or hold place for the
customer for the specific day.

Lack of information:
Information is not shared simultaneously which was hard for
employees to note the schedule

They were uninformed and uncertain about the shifts due to

booking error