Professional Documents
Culture Documents
Improvement Project
Sandrine Loko, Alyssa Pato, Abbey Brodeur, Sydney Narvaez, and Kelly Morrison
04/19/2017
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Overview of Banner UMC MICU
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Microsystem Model:
Leadership
Authoritarian
Marquis, B.L., & Huston, C.J. (2015). Leadership roles and management functions in nursing theory and application (8th ed., pp. 40). Philadelphia, PA: Wolters
Kluwer Health/Lippincott Williams & Wilkins.
Institute for Healthcare Improvement.(2015). Clinical microsystem assessment tool. Retrieved from
http://www.ihi.org/resources/pages/tools/clinicalmicrosystemassessmenttool.aspx
3
Microsystem Mode
Organizational Culture and Support
Organizational Culture: total of an organizations
values, languages, traditions, customs
o Currently undergoing organizational culture change
Marquis, B.L., & Huston, C.J. (2015). Leadership roles and management functions in nursing theory and application (8th ed., pp. 274). Philadelphia, PA: Wolters
Kluwer Health/Lippincott Williams & Wilkins.
4
Microsystem Model:
Patient Focus & Staff Focus
Patient Focus: caring, listening, educating, and
responding to special requests, innovating to meet
patient needs, and smooth service flow
o Patient Centered Care
Institute for Healthcare Improvement.(2015). Clinical microsystem assessment tool. Retrieved from
http://www.ihi.org/resources/pages/tools/clinicalmicrosystemassessmenttool.aspx
Marquis, B.L., & Huston, C.J. (2015). Leadership roles and management functions in nursing theory and application (8th ed., pp. 266 ). Philadelphia, PA: Wolters
Kluwer Health/Lippincott Williams & Wilkins. 5
Microsystem Model:
Interdependence of Care Team
Institute for Healthcare Improvement.(2015). Clinical microsystem assessment tool. Retrieved from
http://www.ihi.org/resources/pages/tools/clinicalmicrosystemassessmenttool.aspx
6
Microsystem Model:
Use of Information and Healthcare Technology
Marquis, B.L., & Huston, C.J. (2015). Leadership roles and management functions in nursing theory and application (8th ed., pp. 452). Philadelphia, PA: Wolters
Kluwer Health/Lippincott Williams & Wilkins.
Institute for Healthcare Improvement.(2015). Clinical microsystem assessment tool. Retrieved from
http://www.ihi.org/resources/pages/tools/clinicalmicrosystemassessmenttool.aspx 7
Microsystem Model:
Process for Healthcare Delivery Improvement
Bias, B. (2017). Quality and safety concepts in nursing [Powerpoint slides]. Retrieved from
https://d2l.arizona.edu/d2l/le/content/553876/viewContent/4610891/View
Marquis, B. L. & Huston, C. J. (2015). Leadership roles and management functions in nursing: Theory and application (8th ed., pp. 551-552). Philadelphia, PA:
Wolters Kluwer Health/Lippincott Williams & Wilkins.
8
Microsystem Model:
Staff Performance Patterns
Marquis, B. L. & Huston, C. J. (2015). Leadership roles and management functions in nursing: Theory and application (8th ed., pp. 390-402). Philadelphia, PA:
Wolters Kluwer Health/Lippincott Williams & Wilkins.
9
Specific Aspect Targeted for Improvement
10
Specific Aspect Targeted for Improvement
(cont.)
Marquis, B.L., & Huston, C.J. (2015). Leadership roles and management functions in nursing theory and application (8th ed., pp. 165-166). Philadelphia, PA:
Wolters Kluwer Health/Lippincott Williams & Wilkins.
Kilpatrick, K., Lavoie-Tremblay, M., Ritchie, J. A., & Lamothe, L. (2014). Advanced practice nursing, health care teams, and perceptions of team effectiveness.
Journal of Trauma Nursing, 21(6), 291-299. doi: 10.1097/JTN.0000000000000090 11
Leading the Plan for Healthcare Delivery
Improvement
Timeline of events
Marquis, B.L., & Huston, C.J. (2015). Leadership roles and management functions in nursing theory and application (8th ed.,, pp. 165-166). Philadelphia, PA:
Wolters Kluwer Health/Lippincott Williams & Wilkins.
12
References
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