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DEVELOPMENTS IN

TRAINING & DEVELOPMENT


A KNOWLEDGE WORKER PERSPECTIVE

“ THERE IS NOTHING TRAINING CAN NOT


DO; NOTHNG IS ABOVE ITS REACH;IT


CAN TURN BAD MORALS TO GOOD, IT
CAN DESTROY BAD PRINCIPLES AND
CREATE GOOD ONES, IT CAN LIFT MEN
TO ANGELSHIP. “
 - MARK TWAIN
TRAINING

 Training is a learning process that
involves the acquisition of knowledge,
sharpening of skills, changing of attitudes
and behaviors to enhance the performance of
employees.”
To improve
Performance (efficiency)
Service delivery (error rate)
Profitability (productivity, manpower)


NEED AND BASIC PURPOSE OF
TRAINING
To increase productivity.
To improve quality.
Adapt to increased diversity of the workforce.
Obsolescence prevention.
To improve the organization climate.
Help employees understand how to work
effectively in teams to contribute to
company’s growth.
METHODS OF TRAINING
On the job training / coaching
 This relates to formal training on the
job. A worker becomes experienced on the job
over time due to modification of job
behaviours at the point of training or
acquisition of skills.
Induction / orientation
 This is carried out for new entrants on
the job to make them familiar with the total
corporate requirements like norms, ethics,
values, rules and regulations.
CONT …
Apprenticeship
 A method of training where an
unskilled person understudies a skilled
person.

Vestibule training
 This is done through industrial
attachment for the purpose of skills and
technology transfer. Employee placed in a
relevant area of work.

RECENT DEVELOPMENTS IN
TRAINING & DEVELOPMENT
MULTIMEDIA & ONLINE BASED TRAINING
The current move in organizations has been to
offer training through CDs, Web-based training
(WBT) .
Eighty-six percent of Training Investment
Leaders use CD-ROMs in some courses
and use intranets.
Around three out of 10 in U.S uses application
simulation and rapid e-learning tools, and 14
per cent used learning content management
systems.
PERFORMANCE CONSULTING
Human Performance Technology or performance
consulting  include in-depth needs assessment
via interviews, surveys and focus groups.
It acts as an alternative to training offered
by progressive HR departments include coaching,
and facilitated planning sessions and large
group processes.

PERFORMANCE MANAGEMENT SYSTEM

The integration of training and development into


an entire performance management system.
 It provide an individual with personal and
professional developmental goals and training
opportunities.
In a performance management system, people receive
more frequent feedback from many points of view
including peers, direct reporting staff members
and the boss.

AREAS OF TRAINING
COMMUNICATION
COMPUTER SKILLS
CUSTOMER SERVICE
DIVERSITY
ETHICS
HUMAN RELATIONS
QUALITY INITIATIVES
WORKPLACE SAFETY
DEVELOPMENT
 Development, on the other hand helps the
individuals handle future responsibilities,
with less emphasis on present job duties.
“ Development - increased capacity and
potential for effectiveness - is the
purpose .”

CONT …
 A successful OD process can result in
the following.
Effective strategic and operational plans
Team development and effectiveness
Leadership development
Added value, quality, competitive products, or
services.
METHODS OF DEVELOPMENT
Under - study :- This is used for succession
planning. This allows for smooth transition of
work when one officer leaves an organization.
Job - rotation : - It is necessary for all workers
to move from one schedule to the other within
the same organization, to allow for competence
on all spheres of work.
Self - development / Self - assessment :- Self
development means a personal desire to improve
through an individual’s attempt.
EVALUATING TRAINING
EFFECTIVENESS
FORMAL EVALUATION: uses observation,
interviews, and surveys to monitor training
while its going on.
SUMMATIVE EVALUATION: measures results when
training is complete in five ways:
 1. Reaction
 2. Knowledge
 3. Behavior
 4. Attitudes
 5.Productivity
BENEFITS OF TRAINING &
DEVELOPMENT
Improved customer service and public relations
Improves the job knowledge and skill at all
levels of the organization.
 Improves the morale of the work force.
Helps create a better corporate image.
 Helps keep costs down in many areas, e.g.
production, personnel, administration, etc.
CONCLUSION
 In Dr. Gordon's article, he points out
that companies such as Sprint, Xerox, General
Electric and General Motors have opted to
establish Corporate Universities, reflecting
the importance they place on employee
training.

THANK YOU ! ! !

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