Family or Household

Decision Making
 Families and Households

Whats the difference between a Family and

Household?

families are related by blood or marriage

households are people living together, but not

necessarily related
 Types of
Households/Families
 Why is it Important for Marketers to know about
Families and Households?

impart lifestyle and consumption values to their

members
influential in consumption decisions
make several joint purchase decisions
prime target market for goods and services
 Small bags of specialty
Large bags for larger
potatoes for affluent
families
couples without
children. And with
small kitchens
 What is the Family Lifecycle (FLC)

Family Life-cycle Changes Over Life-Cycle

bachelor financial situation
newly married, no kids brands considered
young couple, kids < 6 interests
young couple, kids >6
primary decision
older married w/ dep. maker
empty nesters, working
retired
widower - working, not
working
 Why is it of value to understand the family life cycle?

The family life cycle concept attempts to explain

consumer behavior patterns of individuals as they
age, marry, have children, retire, and their
discretionary income vary over their life span

At each stage members have new and constant needs for goods
and services I.e consumption patterns change

Life cycle determines which product categories are bought but

not how much is spent on each category

How do we keep customers through the FLC? (Automobile)

 Family Life cycle and Travel
summer travel, short overnight trips, and long overnight trips
significantly differ across the family life stages

Young singles the most action motivated,

older marrieds the least motivated by action.

young marrieds with children were highly motivated to escape

older marrieds were not.

Young marrieds with children had most interest in rest and

relaxation.

Young single travelers had the most ego motivation where

middle-aged singles were least motivated by ego.
Young singles placed much greater emphasis on outdoor
experiences
older marrieds did not regard outdoor activities as important.

Older unmarrieds, young marrieds, and young singles thought

cultural attractions were important.

For the older married and older unmarried segments, weather

was very important in vacation destination selection.

Man-made attractions such as theme parks were important for

divorced travelers with children and young married travelers with
children.
 What are the Critical
Consumption factors?

number of people (children and adults) in

the family,

the ages of the family members

Number of employed adults

 Stages of the family life cycle
1) Bachelor Stage. (Young single people not living at home):
(a) Few financial burdens,
(b) Fashion/opinion leader led,
(c) Recreation orientated,
(d) Experiment with personal financial management
(e) men and women differ in consumer behaviour
- women more housing-related items and furniture,
-men more on restaurants and cars
(f) buy: basic kitchen equipment,
basic furniture, cars, holidays,
2) Newly married couples (Young, no children) (DINKS)
(a) Better off financially than they will be in the near future,
(b) High levels of purchase of homes and consumer durable goods,
(c) Establish patterns of personal financial management and
control;
(D) Buy: cars, fringes, cookers, life assurance, durable furniture,
holidays,
3) Full nest I. (Youngest child under six):
(a) Home purchasing at peak,
(b) Liquid assets/saving low,
(c) Dissatisfied with financial position and amount of money saved,
(d) Reliance on credit finance, credit cards, overdrafts etc.,
(e) Child dominated household,
(f) Buy necessities - washers, dryers, baby food and clothes, health
foods vitamins, toys, books etc.;
4) Full nest II.
(Youngest child six or over):
(a) Financial position better,
(b) Some wives return to work,
(c) Child dominated household,
(d) Buynecessities - foods, cleaning material, clothes, bicycles,
sports gear, music lessons, pianos, junk foods, holidays
etc.;
5) Full nest III. (Older married couples with dependent children.:
(a) Financial position still better,
(b) More wives work,
(c) School and examination dominated household,
(d) Some children get first jobs; other in further/higher education,
(e) Expenditure to support children's further/higher education,
(f) Buy: new, more tasteful furniture, non-necessary appliances,
boats, holidays, etc.
) Empty nest I. (Older married couples, no children living with
them, head of family still in labor force):
(a) Home ownership at peak,
(b) More satisfied with financial position and money saved,
(c) Interested in travel, recreation, self-education,
(d) Make financial gifts and contributions,
(e) Children gain qualifications and move to Stage 1.
(f) Buy luxuries, home improvements e.g. fitted kitchens etc.;
7) Empty nest II. (Older married couples, no children living at
home, head of family retired):
(a) Significant cut in income,
(b) Keep home,
(d) Concern with level of savings and pension,
(e) Assist children
(f) Buy:medical appliances or medical care, products which aid
health, sleep and digestion, hobbies and pastimes,
8) Solitary survivor I. (In labour force):
(a) Income still adequate but likely to sell family home and purchase
smaller accommodation,
(b) Worries about security and dependence;
(c) Concern with level of savings and pension,
(d) Buy: hobbies and pastimes,
9) Solitary survivor II. (Retired):
(a) Significant cut in income,
(b) Additional medical requirements,
(c) Special need for attention, affection and security,
(d) May Seek sheltered accommodation,
(e) Possible dependence on 'others for personal financial,
management and control.
Buy: Prepaid funeral
 Marketing Potatoes through the FLC
As a rule, families with children at home eat dinner at-home more
frequently than other demographic groups. They also consume more
potatoes per person than those in families without children.
affluent groups tend to eat fewer potatoes than low- to moderate-
income groups with the same demographics.

Traditional Families - one parent works, one parent stays home,

children live at home.
the mainstay of fresh potato marketing, but over time it has come to
represent less and less of the total population
Two working parents, children present
Dinner is a hectic time. Parents and children arrive home about the
same time. Kids are excited (and hungry); parents are tired (and
hungry). Convenience concerns often override other factors in deciding
what's for dinner. Dinnertime solutions need to be quick and easy.
Single parent families- single working parent, children
present.
This very busy parent needs easy, quick meal solutions.
Dinner is just another thing on the "to do" list along with
soccer practice, homework, etc.
What sort of potato products should be marketed to
families with children?
Households without children
Half the U.S. population lives in a one- or two- person household.
Every demographic in this group has lower potato consumption than
households with children and represents a significant (and currently
missed) opportunity.
Singles
Singles have the lowest at-home potato consumption, with affluent
singles showing even lower consumption than low- to moderate-income
singles.
They eat out often, and represent a significant portion of fry consumption
in restaurants. Many in this group will be moving into the marriage,
parenthood segment.
Potato product ideas:
Double income, no kids
young married couples just establishing their households. Many can
afford to eat out often and don't have cooking skills.

Empty Nesters, children grown and out of home

Some in this group are still working, some are retired
almost all want a break from the years of dinner preparation.
They can afford to eat out or take home upscale meals.
Often health and fitness conscious, this important group has positive
attitudes about potatoes.
Potato Product ideas:

Married and Single active elderly

A small percentage of the population at present,
this demographic, along with empty nesters, is expected to grow
dramatically in the next 20 years.
Potato product ideas:
How would a married couples choices with
regards to:
Groceries
Vehicles
be affected if they had children?
 Household Decision Making
Households vary in consumption habits depending on
stage where they are in family life cycle
Household decision making is also different from
individual decision making
Family role structure orientation influences household
decision making
Nature of good or service to be purchased and consumed
influences household decision making
Types of Purchase Decisions Made by Families

Consensual Decision Making

Group Agrees on the

Desired Purchase

Differing Only in
Terms of How It Will
Be Achieved.
 Accommodative
Group Members Have
Different Preferences
and Cant Agree
on a Purchase That
Will Satisfy Everyone
 Family Decision Conflict
Conflict Occurs When There is Not Complete
Correspondence in Family Members Needs and
Preferences.
Some Specific Factors Determining the Degree of
Family Decision Conflict Include the Following:

Interpersonal Needs Persons Level of Investment in the Group

Product Involvement Degree to Which the Product in Question Will

and Utility Be Used or Will Satisfy a Need

Responsibility For Procurement, Maintenance, Payment, etc.

One Family Members Influence Over the

Power Others in Making Decisions
 Husband-Wife Decision Making
Who makes the Decisions?

Influence may depend on the good or service to

be purchased, role structure orientation, stage of
the decision making process
four categories:
husband-dominated;
wife-dominated
autonomous or unilateral;
joint decision
The Apparel Manufacturer Haggar Placed Menswear Ads in
About a Dozen Womens Magazines After Its Research Found
That Women Exert Influence Over Mens Clothing Choices
Four Factors Influencing Family Decision Making
1. Sex-role stereotypes - separation of decision-making
for sex-typed products.
2 Spousal Resources - spouse contributing the greater
resources (usually, but not always, money) has the
greater influence
3. Experience - individual decisions are made more
frequently when the couple has gained experience as a
decision-making unit
4. Socio-Economic Status - middle class families make
more joint decisions than either upper or lower class
families.
 Information
Gatherer
Initiator Gatekeeper

Disposer Buyer
Decision
Roles
Maintainer Influencer

User Decision
Maker
Preparer
 Consumption-related Roles
Initiators: initiate consumption behaviour
Information Gatherers: research alternatives
Gatekeepers: control flow of information to other
members
Influencer(s): provide information about a good or
service to other members
Deciders: have power to make final buying decision
Buyers: member(s) who actually make purchase
Preparers: transform product into useable form
Users: family members who use the good or service
Maintainers: responsible for maintenance of good
Disposers: responsible for disposal of good/service
Marketing Strategy Implications
Marketing communication: advertising message,
media used, person targeted, product positioning
Product development: products, e.g. minivans and
cars built specifically for families; vacations; services,
e.g. insurance, hotel
Pricing decisions: e.g. discounts for bulk purchases
Distribution: changes in family lifestyle means
changes in distribution, e.g. longer retail hours
Public policy regulations re marketing to children
Households can be targeted by advertising by
lifestyle .
If a car is being purchased by a family for a teenager
to drive to school, how will this influence:
The type of product

Method of financing
Price

Appropriate promotion message

The media
As opposed to the family purchasing a car that the
adult head of the household will use to commute to
work?
 Marketing to the Family
When marketing to the family children must be a consideration.
How would you reach families with your marketing message?

Magazines
childrens magazines are good avenues for reaching the youth
and mom markets.
also family-oriented magazines aimed more at parents. Eg.
Family Circle, Sesame Street Parents (5.4 million readers)
Family Fun, Child, Parents, or Parenting magazine.

Internet, e-mail and other technology

since kids are often the more technologically savvy members of
the family
Web sites
Organizations
family-friendly organizations are good places in which to focus
marketing efforts aimed at the family eg.
Religious institutions
Schools: primary, secondary, public and private;
their affiliated clubs and organizations,
Kids groups - Scouts, 4-H, etc.
YMCA or YWCA and other athletic clubs

Direct Mail
marketing to families employs strategies and practices that
strongly appeal to parent customers and their children for the
ultimate purpose of increasing sales.
It involves looking at your sales and marketing processes from the
viewpoint of a consumer who has money to buy, children beside
them and is stretched for time.
Family marketing has three components:
products

customer service
and environment.
For many households, a car purchase is a family event. It can
be a pleasant one or a story that is retold with embarrassment
and horror. Which do you think will lead to a repeat sale or
referral? If you were the owner of a car dealership how would
you make the purchase of a car a pleasant family event.
Provide a good play area. Construction play, a table for drawing,
good books, creative activities like train sets, Lego tables, mazes
and puzzles. Stay away from videos. Children who sit too long just
build up their energy and compensate with over-active play.
Welcome families with broad smiles, make eye contact with the
youngsters.
Take a few minutes to make the children comfortable by leading
them to the play area or explaining where the toys are. Do not put
parents into the position of apologizing for their children's
behavior.
Make sure that the vending machine has packaged, healthy
treats available, including fruit juice or water in bottles.
The bathroom should have a change table.
stop periodically to make sure the kids are engaged and happy.
Include them if old enough, in some of the discussions.
Since 1976, the real income (in constant dollars
corrected for inflation) of Canadian families has
remained relatively constant. How is this situation
affecting the purchasing behaviour of Canadian
Families?
How should a firm use this information to develop
a marketing strategy for
Shoes

Microwave ovens
Travel packages