BCS PM

Human Resource
Management
Keys To Manage People 1. Motivation
Maslows Hierarchy of Needs
Herzbergs 2 Factor Theory
McGregors X & Y Type Mgt
Ouchis Theory Z
Maslows Hierarchy of needs
Herzbergs Two Factor Theory
McGregors The0ry X & Y
Power
Authority is only a limited kind of power (sources of
power)
Power
ability to exert influence
ability to change the attitudes or behaviour of individuals or
groups
6 Bases Or Sources Of Power
1. Reward Power : influencers ability to administer
rewards to the influencee.
2. Coercive Power: influencers ability to inflict
punishment to the influencee.
3. Expert Power: influencers specific knowledge or skills
that the influencee does not have.
4. Referent Power: desire of the influencee to be like or
identify with the influencer.
5. Information Power: influencers capacity to access
information for which the influencee does not have an
access.
6. Legitimate Power/Authority: influencers lawful right
to influence the influencee
Positional vs Personal Power
based on formal authority - positional powers
based on personal qualities and traits - personal powers.

Responsibility
legal or moral obligation for the proper performance
of an assigned task, and/or proper use of the assigned
authority.