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Chapter 8.2
Cleaning procedures
ROOMS
LOBBY AND HALLWAYS
OTHER AREAS IN HOTELS

Golden Housekeeping Rules
If you remove something,
replace it.
If you unlock it, lock it.
If you open it, close it.
If you switched it on, did
you switch it off?
If you break it, fix it, if you
borrowed it, look after it,
if you use it, look after it
as if it were yours.
Prepared by: AIREEN YBANEZ - CLORES, Asst. Prof.1
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If it is not yours, ask permission
first, if you have not been trained to
do it, dont do it, do not interfere if
it does not concern you.
If you spill it, wipe it up.
If you mess up, clean up, if you
remove, replace.
To get others to follow, set the
example.
You are the champion of good
housekeeping.
Teach others that neatness is an
important part of maintaining a safe
environment.
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Cleaning:
Cleaning means removing impurities, dirt and stains. In housekeeping, it relates to keeping and maintaining all areas,
equipment, machinery, furniture, tools, and linen free from dust, impurities and unsoiled.

Purpose of Cleaning

Carry out the cleaning procedures in sequence. Say, sweeping-> Dusting -> Mopping/Suction Cleaning -> Disinfecting
-> Air Freshening.

Must take care while cleaning and polishing; not to damage various surfaces and hamper their appearance.

Should start cleaning from extreme inner end continuing towards exit.

Should park the chambermaids trolley such that it leaves space for corridor traffic.

Must take proper precautions while handling cleaning equipment, detergents, and guest luggage.

Must remove hard water stains and spider webs as soon as they occur.

Must never use guest room linen for cleaning or blocking room entry.

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Safety and Security Principles

The workers must follow the safety rules mentioned below.

Protect their body from harmful chemicals by wearing thick
gloves.
Protect their eyes by wearing masks or goggles if required.
Must use caution sign to mark wet floors.
Clean spilled liquids immediately to reduce chances of slipping.
Handle cleaning chemicals carefully while transporting,
disposing, or refilling the containers.
Mix any chemicals required in the presence of proper
ventilation.
Must not open unlabeled chemical containers.
Use swivel head mops to avoid inappropriate body posture
while cleaning.
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Safety and Security Principles

Wear close toe-non slip footwear while

working
Use appropriate body postures while working
to avoid cramps
Request for peer assistance while moving
heavy loads such as furniture
Report to the supervisor in case of any
accident due to mishandling of flammable
liquids otherwise.
Keep the guests safe with the help of security
department
Keep the guests documents, ornaments, or
other articles safe.

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Store chemicals away from Keep your face away from
guests, customers and the chemical you are using
especially children. avoid breathing in fumes
Proper use of as some of these can burn
Store chemicals in a locked,
you and make you feel sick,
cleaning agents dark, cool storeroom away
dizzy and even unconscious.
from heat and direct
Remember the following sunlight. Make sure that bottles of
points when using chemicals: cleaning agents are clearly
Do not store chemicals near
marked, and that chemical
hot water heaters or
containers are not used for
operating machines.
any other purpose, like
Read and follow the storing food.
manufacturers instructions
Never use chemicals near an
carefully before you use the
open flame or while you are
chemical.
smoking.
Use chemicals only in well-
ventilated spaces.

Prepared by: AIREEN YBANEZ - CLORES, Asst. Prof.1

 Protect all parts of your body while you are using
undiluted chemicals and even then, take care.
Wear protective clothing such as rubber gloves and 7
safety footwear.
Keep your mind on what you are doing one mistake
and the chemical could spill and injure you.
Avoid splashing cleaning agents, as they can land on
Proper use of your skin and burn you.
Wash your hands after using cleaning agents.
cleaning agents
Keep your hands away from your face swallowing
small parts of some cleaning agents can burn your
Remember the following mouth and throat.
points when using chemicals:
Replace caps tightly immediately after use
Do not decant cleaning agents
Do not incinerate (burn) any empty aerosol cans as they
explode
Never mix chemicals, such as bleach with acid toilet
cleaner

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Cleaning Standards:
Reasons for cleaning
To improve the appearance and enhance
the image of the hotel to guests.
To preserve the condition of the fixtures,
fittings and fabrics in guest rooms by removing
stains and marks.
To ensure and maintain a high level of
hygiene which reduces the risk of disease and
germs.
To reduce safety and fire hazards such as
open windows, burning cigarettes or electrical
goods left switched on.
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Cleaning frequencies
The various cleaning frequencies are:
Daily - toilets, floors, occupied rooms
Weekly - door frames, skirting
Periodic - carpet shampooing, floor
polishing
Check/clean (as many times as
required) - ashtrays, table tops
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Different cleaning techniques

Washing - water and a cleaning agent

Friction - using an abrasive
Suction - using a vacuum cleaner or wet pick up
machine
Force - using pressurized water
Dusting - using duster to clean

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List of Supplies for Guest Room

Furniture: It includes bed, bedside table, chairs, wardrobe with locker facility,
writing table, dressing table, center table, and a magazine holder.
Bedding: It includes mattress, bed sheet, bed cover, quilt, quilt cover, pillows, and
pillow cases.
Bedside Supplies: They include non-slip mats on the either sides of the bed.
Bedside Table Supplies: They involve a telephone device, and a printed compiled
list of important intercom numbers such as reception, restaurant, and laundry of
the hotel. The housekeeping staff also provides a copy of Bible, Geeta, or Koran,
depending upon the prior knowledge of the guests religious orientation.

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List of Supplies for Guest Room

Center Table Supplies: It includes room service, laundry service, and spa
and health club rate cards. It also has an ash tray and a small decorative
center piece.
Clothing and Clothing Care: It involves bathrobe, coffee table cover,
rocking chair cover, and hangers for clothes and ties.
Hospitality Tray: It is a small tray with compartments that holds sachets of
coffee, tea, cocoa powder, creamer, and sugar. Some hotels also
offer the sachets of condiments like black and white pepper powder,
and salt. They also keep an electric

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List of Supplies for Guest Room

Mini Bar Supplies: It includes a small personal refrigerator filled with a

couple of soft drinks, alcoholic drinks, soda, and ice cubes. It also
involves a couple of personal servings of salted peanuts, cashew nuts, or
chips.
Writing Desk Supplies: A writing pad, a pencil, an eraser, promotional
brochures, La carte menu, and the short list of places of historical and
commercial importance in the city for guests reference.

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List of Supplies for Guest Bathroom

Bathroom
Attachments: Towels: Dustbin:
Bath area with shower and The couple of pairs of a large and A small dustbin with lid, which can
handheld shower a small towels each for the guests be often, opened by the foot and
attachments, a bath tub to be used according to their lined with a plastic bag from
requirement. inside.
with hot-cold water mixer
and handheld shower
attachment, soap dispenser,
toilet paper attachment,
towel holder, and a basin
with hot-cold water mixer
attachment.

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List of Supplies for Guest Bathroom
Vanity Tray:
Slippers: Flat non-slip slippers for
the guest.
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What else?
Non-slip Foot-mat: It is often, kept
near the bathtub.
Mirror: A large mirror is often, fit
on the wall above the basin.
Hair Dryer: A wall mounted fixed
hair dryer for the guest is kept in
the bathrooms.
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Others:
Some hotels also provide
moisturizer, shower cap, hand
and foot cream, ear buds,
and a small manicure kit. It
may also contain a couple of
empty glasses, disposable
toothbrushes, and a small
bottle of mouthwash.
It contains small bottles of
shower gel, shampoo, and
conditioner.
Items on request..?????
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GUEST ROOMS, ROOM COMPONENTS AND KEY

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The
components
of the guest
bed room

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Bed types and

Linen
Requirement

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Bedding
elements:
o Blankets: these may be made of wool
or synthetic material. Wool is warm, but
can be scratchy and is difficult to
launder. Most establishments use
acrylic blankets.
o Duvets: these may be made of
synthetic filling (polyester) or natural
materials such as down or silk. (Down is
a luxury filling, however, it is not often
used in the hospitality industry because
it is very expensive and also guests may
be allergic to it.)
o Pillows: these may be made of
synthetic filling (polyester) or down

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Key and Key Control: Types

Master key Emergency key

Grand Master Key: Key operates all The emergency key opens all
locks in the Hotel. Including laundry guestroom doors, even when they are
and linen rooms double locked.
Floor Supervisors Master Key: Key Guest Key
operates all sections on the floor/ floors
Key-Cards
supervised by the particular supervisor.
Housekeeping Staff Master Key: Key
operates all rooms serviced by
particular room maid or housekeeping
staff

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HOUSEKEEPING TROLLEY (MAID CART) MANAGEMENT,

GUEST ROOM CLEANING AND HAND OVER PROCEDURE

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Function of Housekeeping trolley
(maid cart)

It is important that you know the common features of

the trolley. Trolleys are mobile metal carts with buffer
wheels at the side which prevent damage to walls and
wallpaper. They are designed to carry clean linen and
fresh supplies to guest rooms. A "dirty linen" bag and a
container for rubbish are also part of the trolley.

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Before you begin to service the bedrooms in your section,
collect all the linen, cleaning equipment and supplies you
will need. The trolley usually contains items such as:

Refuse bag (folded or attached to the trolley)

Disposal bag
Small plastic bag for used soap, attached to the side
Cleaning agents (detergent, Dettol, harpic, polish, chemicals etc)
Cleaning equipment (commode brush, carpet brush, shampooing machine, duster, etc.)
Toilet brush
Toilet cloth (for use on toilet bowl only)
Glass cloth (for drying glasses)
Floor cloth

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Prepared by: AIREEN YBANEZ - CLORES, Asst. Prof.1