Professional Documents
Culture Documents
Financial qualifications
Identify Franchisor history
Decision Start-up costs
Criteria Open geographical locations
Franchisor support
Implement
the Chem-Dry Carpet Cleaning!
Alternative
Intuition
Subconscious Cognitive-based
mental processing decisions
Source: Based on L.A. Burke and M.K. Miller. Taking the Mystery Out of Intuitive
Decision Making. Academy of Management Executive. October 1999. pp. 9199.
Chapter 5, Stephen P. Robbins, Mary
Coulter, and Nancy Langton,
Management, Ninth Canadian Edition
Copyright 2009 Pearson Education 5-
Canada 17
Structured Problems
Have clear goals
Are familiar
Are easily and completely defined
Programmed Decision
A repetitive decision that can be handled by a
routine approach
Analytic Conceptual
For Ambiguity
Tolerance
Directive Behavioural
Low
Way of Thinking
Rational Intuitive
Chapter 5, Stephen P. Robbins, Mary
Source: S.P. Robbins and D.A. DeCenzo, Supervision Today.
Coulter, and Nancy Langton,
2nd ed. (Upper Saddle River, NJ: Prentice Hall, 1998), p. 166.
Management, Ninth Canadian Edition
Copyright 2009 Pearson Education 5-
Canada 24
Types of Decision Makers
Directive
Use minimal information and consider few alternatives
Analytic
Make careful decisions in unique situations
Conceptual
Maintain a broad outlook and consider many alternatives
in making long-term decisions
Behavioural
Avoid conflict by working well with others and being
receptive to suggestions
Randomness Confirmation
Representation Framing
Availability