INTEGRANTES:

Chamay Pardo, Kelly

PROFESOR: GINA FAVIOLA ZORRILLA CISNEROS
Tinoco Quispe, Luisa
Custodio Palomino, Whiny
WHAT IS BPO?
Is the contracting of a specific business task, such as
payroll, human resources (HR) or accounting, to a
third-party service provider. Usually, BPO is
implemented as a cost-saving measure for tasks that a
company requires but does not depend upon to
maintain their position in the marketplace.
 DIVISIONS
Front office outsourcing services deal with
customer interactions.
Back office outsourcing offers organizations
services to help manage tasks like data
Telemarketing
entry, data management, surveys, payment
Customer service/support
processing, quality assurance and accounting
Technical support/help desk
support. Back office tasks are integral to a
Appointment scheduling
company's core business process and help
Inbound/outbound sales
keep business running smoothly.
Market research
CHARACTERISTICS
CHARACTERISTICS

THE DEPTH / SCOPE OF THE

STANDARDIZED PROCESS
RELATIONSHIP

THE CHOICE OF THE ASSETS TO

TECNOLOGY
USE

THE CHOICE OF BUSINESS

CULTURE TO ADOPT AND
EXPLOIT
 TYPES OF
BPO PRODUCTS
 ON NEAR- OFF
SHORE SHORE SHORE
BPO BPO BPO

OUTSOURCES ITS ACTIVITIES TO WHEN ACTIVITIES ARE WHEN BUSINESS PROCESSES

ANOTHER COMPANY LOCATED OUTSOURCED TO A ARE OUTSOURCED TO A
IN THE SAME COUNTRY NEIGBORING COUNTRY REMOTE OR FAR OFF COUNTRY
 INVOLVES FUNCTIONS CENTRIC OUTSOURCING, THE VENDOR SPECIALISES
IN CARRYING OUT A PARTICULAR FUNCTION ACROSS DIFFERENT
INDUSTRY DOMAINS.

PAYROLL TAX SOLUTIONS

PROCUREMENT PROCESSING BENEFITS ADMINISTRATION

HUMAN RESOURCES

FACILITIES MANAGEMENT
HORIZONTAL BPO SERVICES
TYPICALLY PROVIDE
ACOUNTING TRADITIONAL BACK-OFFICE
SERVICES
A VERTICAL BPO FOCUSES ON PROVING VARIOUS FUNCTIONAL SERVICES
IN A LIMITED NUMBER OF INDUSTRY DOMAINS. IT REQUIRE SPECFIC
INDUSTRY KNOWLEDGE, THE PROVIDEER NEEDS TO BE HIGHLY
SPECIALIZED
WHAT ARE THE
BPO TRENDS?
CUSTOMER EMPOWERMENT PROCESS AUTOMATION

OMNICHANNEL MATES
PREDICTIVE CAPABILITY
WITH STRATEGY

VOICE OF THE CUSTOMER SECURITY

SELF SERVICE VENDOR CONSOLIDATION

CONNECTED DEVIDES AND THE CULTURA ALIGNMENT

INTERNET OF THING
 BIBLIOGRAFA

http://getsix.eu/resources/glossary/the-types-of-bpo-services/

http://searchcio.techtarget.com/definition/business-process-outsourcing

https://www.roseindia.net/services/outsourcing/different-types-of-outsourcing.shtml

https://www.youtube.com/watch?v=0Xfhh4TyC6A