Professional Documents
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Percent Blocked
Probability of Blockage
Trunks Traffic in
Erlangs
C Table
The C table adds some additional information.
The average length of a call must be known
usually in minutes
The probability of blockage is replaced by
probability of being queued.
Number of agents replaces number of trunks.
Average Delay of all calls can be estimated
Average Delay of Delayed calls can be
estimated.
Probability that a customer will wait a given time
can be estimated.
C Table
3. Multiply D1 by Talk
time. If Talk time is
12 minutes then
0.0025 X 12 = .03
minutes
.03 x 60 = 1.8
seconds
4. Multiply D2 by Talk
time.
0.526 x 12 = 6.312
minutes
C Table
Question? What
happens if
one more
trunks is
added?
Answer: Service
improves!
Probability of
blockage
goes down to
about 0.01
Solving Another problem
Butter and Fat Turkey company has a turkey hot
line for Thanksgiving day. Up to 40 customers
call in the busy hour and each call takes about 4
minutes to complete. If the level of service is to
be = < 8% then how many turkey helpers are
required? What is the average delay? What is
the delay of delayed calls?
Does anybody needing assistance wait 12
minutes?
Solving Another problem
1. How much traffic is generated? 40 X 4 =
160 minutes = 160/60 = 2.66 Erlangs
2. Which table calls will wait callers will
be queued C table
C Table
2.66 Closest group is 2.7
D1 = 0.0197
Delay of all calls is 0.0197 x 4
= 0.0788 minutes = 4.728
seconds
D2 = 0.303
Delay of delayed calls is 0.303 x4
= 1.212 minutes
Delay of 12 minutes?
t1 = 4 minutes
t2 = 8 minutes
t3 = 12 minutes
There is no value under 3
because the value is too
small so NO Chance of
waiting 12 minutes
Solving Yet Another Problem
Cell site on remote mountain is to be
connected to the MTSO by a microwave
link. How many channels are required for
the voice traffic if the max busy hour traffic
is 2.5 Erlangs and Grade of service is .001
Which table? Poison because of final routing
Solution Required .001 9 channels = 2.453 10 = 2.961
I would recommend 10 channels and better service, but 9 could
squeeze by.
| .2 .4 .6 .8 1 2 3 4
6.0 7 0.6138 0.6138 1.000 .503 .411 .337 .276 .226 .083 .031 .011
6.0 8 0.3570 0.1785 0.500 .239 .160 .108 .072 .048 .007 .001
6.0 9 0.1960 0.0653 0.333 .108 .059 .032 .018 .010
6.0 10 0.1013 0.0253 0.250 .046 .020 .009 .004 .002
6.0 11 0.0492 0.0098 0.200 .018 .007 .002 .001
Clerys Law:
82% of any job is
understanding the
problem!