You are on page 1of 18

2-1

HUMAN RESOURCE MANAGEMENT:


FUNCTIONS, POLICIES AND ROLES
2-9

HR Policies, Procedures And


Programmes

HR policies are guides to action. They serve as roadmaps for


managers on a number of issues such as recruitment, selection and
promotion. They cover almost all functions of Human Resource
Management. A good HR policy should be easy to understand,
based on facts, equitable, reasonably flexible, precise and related
to objectives.

Personnel management: functions, policies and roles


2-10

Types of HR policies

 Functional policies
 Appealed policies
 Stated or Explicit Policies
 Unstated or Implicit Policies
 Internal policies
 External policies

Personnel management: functions, policies and roles


2-11

Advantages of HR policies

 Delegation
 Uniformity
 Better control
 Standards of efficiency
 Confidence
 Speedy decisions
 Coordinating devices

Personnel management: functions, policies and roles


2-12

Features of a sound HR policy

 Related to objectives
 Easy to understand
 Precise
 Stable as well as flexible
 Based on facts
 Appropriate number
 Just, fair and equitable
 Reasonable
 Review

Personnel management: functions, policies and roles


2-13

Coverage of HR policies

 social responsibility policies


 employment policies
 promotion policies
 development policies
 relations policies

Personnel management: functions, policies and roles


2-14

Formulation of HR policies

 identifying the need


 collecting data
 specifying alternatives
 communicating the policy
 evaluating the policy

Personnel management: functions, policies and roles


2-15

Evaluating the impact of HR policies

The impact of human resource policies can be measured through their


outcomes:

 Commitment: how long an employee stays with a firm


 Competence: appraised through performance appraisal techniques
 Congruence: nature and frequency of grievances, disagreement,
discord and conflict
 Cost effectiveness: measured through human resource accounting
techniques

Personnel management: functions, policies and roles


2-18

HR department in a line organisation

Chief Executive

Personnel Manager

Recruiting Officer Training Manager Compensation Welfare Officer


Manager
Assistants Assistants Assistants
Assistants

Personnel management: functions, policies and roles


2-19

HR department in a functional
organisation

Chief Executive

Personnel Manager

Recruiting Officer Training Manager Compensation Welfare Officer


Manager

Assistants Assistants Assistants Assistants

Personnel management: functions, policies and roles


2-20

HR department in a line and staff


organisation

Chief Executive

Personnel Manager

Recruiting Officer Training Manager Compensation Welfare Officer


Manager
Assistants Assistants Assistants
Assistants

Line relationship
Staff relationship

Personnel management: functions, policies and roles


2-21

HR department in a divisionalised
structure
M a n a g in g D i r e c t o r

G e n e ra l M a n a g e r

M anager M anager M anager M anager M anager


M a r k e tin g F in a n c e P r o d u c tio n R & D H u m a n R e s o u rc e s

M anger M anager M anager


S o u t h e r n R e g io n C e n t r a l R e g io n N o r th e r n R e g io n

D e p u ty M a n a g e r D e p u ty M a n a g e r D e p u ty M a n a g e r
M a rk e tin g P r o d u c tio n H u m a n R e s o u rc e s

B ra n c h M a n a g e r B ra n c h M a n a g e r B ra n c h M a n a g e r
N agpur N e w D e lh i Bom bay

O ff ic e r O ffic e r O f fic e r
M a rk e tin g P r o d u c tio n H u m a n R e s o u rc e s

D e n o te s L in e R e la tio n s h ip s
D e n o te s S ta ff R e la tio n s h ip

Personnel management: functions, policies and roles


2-22

HRdepartment in a matrix structure


M a n a g in g D ir e c to r

G e n e ra l M a n a g e r

M anager M anager M anager


A u t o m o b ile M a c h in e s E le c t r i c a ls

S u p p o r tin g F u n c tio n a l A s s is ta n c e to P r o je c ts

P ro d u c tio n M a r k e t in g P e rs o n n e l F in a n c e

P e rs o n n e l
G ro u p

H e a v y In d u s t r ia l
M a c h in e s
P e rs o n n e l
G ro u p
L ig h t
I n d u s tr ia l
M a c h in e s
P e rs o n n e l
G ro u p
A g r i c u lt u r a l
M a c h i n e s & To o l s

F lo w o f W o r k P e rfo r m a n c e

Personnel management: functions, policies and roles


2-23

Roles Played by a HR Manager


 Administrative roles
 Policy maker
 Administrative expert
 Advisor
 Housekeeper
 Counsellor
 Welfare officer
 Legal consultant

 Operational roles
 Recruiter
 Trainer, developer, motivator
 Coordinator/linking pin
Cont…
 Mediator

Personnel management: functions, policies and roles


2-24

Roles Played by a HR Manager


 Employee champion
 Placing people on the right job
 Charting a suitable career path
 Rewarding good performance
 Resolving differences
 Adopting family-friendly policies
 Ensuring fair and equitable treatment
 Striking balance between employee expectations and
Organisational requirements
 Representing workers' problems and concerns to management

 Strategic roles
 Change agent
 Strategic partner

Personnel management: functions, policies and roles


2-25

Qualities And Qualifications Of A HR


Manager
HR professionals must have a thorough knowledge of the
organisation and its overall functioning. To deliver effective results,
they need considerable amount of knowledge, skills and expertise in
tax laws, finance, statistics, social sciences etc apart from the
training that they receive from reputed B-schools.
Qualities
 Personal attributes
 Intelligence
 Educational skills
 Discriminating skills
 Executing skills
 Experience and training
 Professional knowledge Cont…

Personnel management: functions, policies and roles


2-26

Qualities And Qualifications Of A HR


Manager
 Qualifications
 Business mastery
 Change mastery
Professionalisation of personnel management in India
Attributes of a profession
    Well defined body of knowledge
    Formal education and training
    Minimum qualifications
    Representative body
    Service above self
    Ethical conduct
Cont…

Personnel management: functions, policies and roles


2-27

Qualities And Qualifications Of A HR


Manager
Over the years, personnel management has emerged as a highly
respected profession in India. The reasons are fairly obvious;

 Growth of management institutes


 A growing body of literature
 Professional bodies
 Self-regulatory institutions overseeing the operations of
personnel people
 Code of conduct

Personnel management: functions, policies and roles

You might also like