FOUNDATION OF

HUMAN RELATIONS &

HUMAN BEHAVIOR IN
AN ORGANIZATION
Roxsanne Jennyne D. Cruz
PA 206
OBJECTIVE
To gain knowledge and understanding on
• HUMAN RELATION THEORY
• CHALLENGES OF HUMAN RELATIONS
• APPROACHES TO HUMAN RELATIONS
 Human Relation Theory vs Scientific Management
HUMAN RELATION THEORY SCIENTIFIC MANAGEMENT
Professor Elton Mayo Frederick Winslow Taylor
Emphasized that employees are Systematic approach of knowing what
human beings and not to be treated as exactly the employees have to do and
machines ensuring that they do it
PROS PROS
Recognition of individual employees Employees are selected systematically
High productivity among employees Improves the efficiency of workers.
Encourages informal organizations No unnecessary human dilemma
Participative management Task/Responsibilities are more defined
CONS CONS
Minimal control of the executives Requires strict observance of rules
Deals with complexity of people Employee turn-over is likely higher
Principles of Human Relation Approach
• Human beings are not interested only in financial gains.
They also need recognition and appreciation.

• Workers are human beings. So they must be treated like

human beings and not like machines. Managers should
try to understand the feelings and emotions of the
workers.

• An organisation works not only through formal relations,

but also through informal relations. Therefore, managers
should encourage informal relations in the organisation
along with formal relations.
Principles of Human Relation Approach
• Workers need a high degree of job security and job
satisfaction. Therefore, management should give job
security and job satisfaction to the workers.

• Workers want good communication from the managers.

Therefore, managers should communicate effectively
without feelings of ego and superiority complex.

• In any organization, members do not like conflicts and

misunderstandings. Therefore, managers should try to
stop conflicts and misunderstandings among the
members of the organization.
Principles of Human Relation Approach
• Workers want freedom. They do not want strict
supervision. Therefore, managers should avoid strict
supervision and control over the workers.

• Employees would like to participate in decision making,

especially, in those matters affecting their interests.
Therefore, management must encourage workers'
participation in management. This will increase
productivity and job satisfaction.
The Hawthorne Experiment
The Hawthorne Experiment
The Hawthorne Experiment
The Hawthorne Experiment
The Hawthorne Experiment
The Hawthorne Experiment
The Hawthorne Experiment
The Hawthorne Experiment
Messy Chocolates
Key Forces Influencing Human Relations
Key Forces Influencing Human Relations
Key Forces Influencing Human Relations
Key Forces Influencing Human Relations
Key Forces Influencing Human Relations
Thank you!