PEACE AND ORDER: LEVEL OF SATISFACTION AND

EFFECTIVENESS

Mawi, Noaim P. Maruhom, Daud A. Barnido, Jonathan O.

RATIONALE
The researchers of this study would like to know the
level of satisfaction of the citizens of the PNP on the
effectiveness in preserving peace and order in the municipality
of Kapatagan, Lanao del Norte for the year 2017-2018. This
study would be used for the future field of the researchers. As
future criminologists, one should know the demands of the
society and their satisfaction level of the current administration
of their field. With this, they could develop some implications
for them to do a better job in the future.
BENIFICIARIES
 Students

 Community

 Philippine National Police

 The Government Units and other Agencies

 Future Researchers
THEORIES
 Role theory by Burr as cited by Ritzer (2005),

 System theory by Ludwig von Bertalanffy (2005), and

 AGIL Scheme theory by Parson (2010).

STATEMENT OF THE PROBLEM
1. What are the problems encountered by PNP in Kapatagan along:
 Law Enforcement,
 Crime Prevention and Detection/ Control,
 Suspect Identification and Arrest,
 Community Safety and Protection;
 Police - Community Relation?
2. What is the level of performance of the PNP as perceived by the
respondents in terms of the following indicators:
 Law Enforcement,
 Crime Prevention and Detection/ Control,
 Suspect Identification and Arrest,
 Community Safety and Protection;
 Police - Community Relation?
STATEMENT OF THE PROBLEM
3.What is the level of satisfaction perceived by the citizen on
the effectiveness on preserving peace and order implemented
by the PNP in the target environement?
4. Is there a significant relationship between the level of
performance and the problems encountered by Policemen in
Kapatagan?
5. Is there a significant relationship between the level of
satisfaction perceived by the citizen and the level of
performance of the PNP?
SCHEMATIC DIAGRAM
HYPOTHESES
Ho1: There is no significant relationship between the
level of performance to the problems encountered of the
PNP.

Ho2: There is no significant relationship between the

level of satisfaction perceived by the citizen to the level of
performance of the PNP.
RESEARCH DESIGN

 Descriptive Survey Research Design

STATISTICAL TREATMENT
 Frequency. This was used to determine the number of
response on each item indicator. This answered the problems
1 through 3 of the study.
 Weighted Mean. This was used to determine the average
response and its degree of the respondents on each item
indicators. This answered the problems 1 through 3 of the
study.
 Person Product-Moment Correlation Coefficient.
This was used to determine the relationship between the
variables. This answered the problems 4 through 5 of the
study.
FINDINGS
 The highest mean of 3.64 interpreted as very high was
posted in police-community relation. Next is the law
enforcement with a mean of 2.50 interpreted as low. This is
followed by a mean of 2.37 interpreted as low which is
posted in crime prevention and detection/control. The
lowest mean of 2.34 interpreted as low was posted in suspect
identification and arrest. The results indicated that the
problems encountered by the PNP were high with a mean of
2.71 (cf. Table 10)
FINDINGS
 The highest mean of 1.78 interpreted as manifested is posted
in suspect identification and arrest. This followed by the
mean of 1.51 interpreted as highly manifested which is
posted in law enforcement. Crime prevention and
detection/control has a mean of 1.41 interpreted as highly
manifested. Lastly, the lowest mean of 1.40 interpreted as
highly manifested is posted in police-community relation.
The overall mean of 1.52 is interpreted as highly manifested.
The results indicated that the level of performance of the
police officers is highly manifested (cf. Table 5).
FINDINGS
 The results indicated that the citizens are satisfied with the
implementation of the PNP with the overall mean of 1.78
(cf. Table 11).

 There is a significant relationship between the level of

satisfaction perceived by the citizen to the level of
performance of the PNP (cf. Table 13).
CONCLUSIONS
 In essence, the police performance has no relations to their
problems encountered. However, the performance level of
the police is positively related to the satisfaction level of the
police. Hence, role theory and system theory supported that
the positive and negative police contact allow a better
understanding of police contact’s role in determining citizen
attitudes and satisfaction toward the police.
RECOMMENDATIONS
 Community

 Philippine National Police

 The Government Units and other Agencies

 Students

 Future Researchers.
THANK YOU!!!