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KNOWLEDGE MANAGEMENT

(CASE LET-BRITISH PETROLEUM)


GROUP 4
INTRODUCTION
• Finding, gathering, assessing, organizing, and sharing information or knowledge
that consists of documents, procedures, resources, and worker skills.
• Help companies gather and organize important information so that tasks and
projects can be completed efficiently. It is also a helpful tool in helping to find the
individuals that have the desired skills necessary to complete those tasks and
projects.
• A map that outlines the flow of information so that a company can successfully
fulfill their duties, tasks, and projects.
• Davenport & Prusak (2000), states that KM "is managing the corporation's
knowledge through a systematically and organizationally specified process for
acquiring, organizing, sustaining, applying, sharing and renewing both the tacit
and explicit knowledge of employees to enhance organizational performance and
create value.
• Getting the right knowledge to the right person at the right time
Dimensions of Implementing Knowledge
Management
KM Program or Initiatives
• Sharing knowledge between global teams is possible through
technical tools and centralized databases.

Discussion Critical
links facts

Best Videos and


Practices Procedures
BP
Knowledge
Repository
• These can help in sharing both explicit and implicit knowledge.
• The idea was not to create a database of everything what everyone
knows, but also to keep track of people “who know the recipe” and
technology “gets them talking”.
• Central component of BP’s approach:

Learn Learn Learn


Before During After
KM Tools are used at each phase of learning.
• Peer Assist: learning before doing (facilitated meeting that can generate new knowledge)
• Action reviews – learning while doing (simple, low-cost, ongoing reviews)
• Retrospect's – learning after doing (facilitated, future-oriented working sessions) (Done through
video recording of current processes for the future)
8 Steps to be considered while incorporating the knowledge
management program (From an HR Head Perspective) :
• Step 1: Establish Knowledge Management Program Objectives
• Step 2: Prepare for Change
• Step 3: Define High-Level Process
• Step 4: Determine and Prioritize Technology Needs
• Step 5: Assess Current State
• Step 6: Build a Knowledge Management Implementation Roadmap
• Step 7: Implementation/Incorporation
• Step 8: Measure and Improve the Knowledge Management Program
KM initiatives/Steps to be taken (From an HR Head Perspective) :
• Instant chats and Instant Connects through intranets
• Targets and benchmarks of different units to be recorded and to be available in
the intranets.
• iShare or discussion links on various issues and their solutions to be available.
• Weekly meetings on global targets with all business units (discussing on their
strengths)
• Motivate employees through rewards for sharing their best practices and
results.
• Technical tools for knowledge assessment.
• Continuous Learning and Training efforts to be made, cater to the needs of the
dynamic environment.

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