GROUP 4 INTRODUCTION • Finding, gathering, assessing, organizing, and sharing information or knowledge that consists of documents, procedures, resources, and worker skills. • Help companies gather and organize important information so that tasks and projects can be completed efficiently. It is also a helpful tool in helping to find the individuals that have the desired skills necessary to complete those tasks and projects. • A map that outlines the flow of information so that a company can successfully fulfill their duties, tasks, and projects. • Davenport & Prusak (2000), states that KM "is managing the corporation's knowledge through a systematically and organizationally specified process for acquiring, organizing, sustaining, applying, sharing and renewing both the tacit and explicit knowledge of employees to enhance organizational performance and create value. • Getting the right knowledge to the right person at the right time Dimensions of Implementing Knowledge Management KM Program or Initiatives • Sharing knowledge between global teams is possible through technical tools and centralized databases.
Discussion Critical links facts
Best Videos and
Practices Procedures BP Knowledge Repository • These can help in sharing both explicit and implicit knowledge. • The idea was not to create a database of everything what everyone knows, but also to keep track of people “who know the recipe” and technology “gets them talking”. • Central component of BP’s approach:
Learn Learn Learn
Before During After KM Tools are used at each phase of learning. • Peer Assist: learning before doing (facilitated meeting that can generate new knowledge) • Action reviews – learning while doing (simple, low-cost, ongoing reviews) • Retrospect's – learning after doing (facilitated, future-oriented working sessions) (Done through video recording of current processes for the future) 8 Steps to be considered while incorporating the knowledge management program (From an HR Head Perspective) : • Step 1: Establish Knowledge Management Program Objectives • Step 2: Prepare for Change • Step 3: Define High-Level Process • Step 4: Determine and Prioritize Technology Needs • Step 5: Assess Current State • Step 6: Build a Knowledge Management Implementation Roadmap • Step 7: Implementation/Incorporation • Step 8: Measure and Improve the Knowledge Management Program KM initiatives/Steps to be taken (From an HR Head Perspective) : • Instant chats and Instant Connects through intranets • Targets and benchmarks of different units to be recorded and to be available in the intranets. • iShare or discussion links on various issues and their solutions to be available. • Weekly meetings on global targets with all business units (discussing on their strengths) • Motivate employees through rewards for sharing their best practices and results. • Technical tools for knowledge assessment. • Continuous Learning and Training efforts to be made, cater to the needs of the dynamic environment.