Processes Management CMMI V1.3

1
CMMI- Dev V1.3

PROCESS MANAGEMENT
Author : Đoàn Đức Đề

E-mail: dedoan@gmail.com
Cell phone: (+084)938491888
@Author : Đoàn Đức Đề dedoan@gmail.com

Agenda
2
►Improvement Infrastructure Process Areas

►Organizational Process Focus (OPF)
►Organizational Process Definition (OPD)
►Integrated Project Management (IPM)
►Organizational Training (OT)
►Process Management Summary
►Q&A

Organization of Process Areas
3
Purpose Project
Plans Process Area Sampling of
describes the purpose of the process Work Products – graphic
area showing a sampling of work
Relevant Terminology products in relation to PA
definitions of important terms specific practices
DAR SP 1.6
from the model glossary Select
Solutions Process Area Sampling of
When a PA Is Not Done Well… PA Relationships – graphic
discussion points for when a showing a sampling of PA
PA is not done well relationship to PA specific
practices
SG 1 Process Area Specific Goals Focus
PA specific goal statements
Areas
PA Case Study Example –
example application of the PA
SP 1 Process Area Specific Practices to the case study
PA specific practice titles*
* Only PA specific practice titles are presented, not PA specific practice statements which may provide more information.
For example, the specific practice statement for PP SP 1.1, “Establish a top-level work breakdown structure (WBS) to estimate
the scope of the project.” provides more information than the specific practice title, “Estimate the Scope of the Project”.

Topics
4
Improvement Infrastructure Process Areas

Organizational Process Focus (OPF)
Organizational Process Definition (OPD)
Integrated Project Management (IPM)
Organizational Training (OT)
Improvement Infrastructure Summary

This Module Focuses On
5
Managing the
PAs Project
PP, PMC
REQD Organizing
Managing
and
RSKM the Work
SAM
Project and Org Product

PAs Support PAs Development
CM Providing RD,TS Doing the Work of the
PI Organization
PPQA Infrastructure for * Understanding the
MA Projects and VER Work
DAR Organizations VAL * Performing the Work
Processes
PAs Management
OPF
OPD Enabling
Improvement of
IPM the Work
OT

Improvement Infrastructure Involves
6
 Establishing the infrastructure for continuous process

improvement
 Establishing organizational assets and guidelines for
using the assets
 Establishing ways for projects to take advantage of
the advances of others
 Training people to help them perform

Relevant Terminology
7
Managed Process
A performed process that is planned and executed in
accordance with policy; employs skilled people having
adequate resources to produce controlled outputs;
involves relevant stakeholders; is monitored, controlled,
and reviewed; and is evaluated for adherence to its
process description.
Defined Process
A managed process that is tailored from the
organization’s set of standard processes according to
the organization’s tailoring guidelines:
• has a maintained process description
• contributes process related experiences to the organizational process
assets
The Improvement Infrastructure
8
The Organization
Training of Process Organization’s

People Improvement Measurement
Repository
Organization’s Tailoring Organization’s

Set of Standard Guidelines Process Asset
Processes Library
A Project
Project’s
Defined
Process
Project Plans

Topics
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10
Purpose : Plan, implement, and deploy

organizational process improvements based on a
thorough understanding of current strengths and
weaknesses of the organization’s processes and
process assets.
Standard Process
Improvements

11
Organizational Process Assets

 Artifacts that relate to describing, implementing, and
improving processes.
 Examples of these artifacts include policies,
measurement descriptions, process descriptions,
process implementation support tools.
 The term “process assets” is used to indicate that
these artifacts are developed or acquired to meet the
business objectives of the organization and that they
represent investments by the organization that are
expected to provide current and future business value.
Project Startup
 When a set of interrelated resources for a project are
directed to develop or deliver one or more products or
services for a customer or end user.

When Organizational Process Focus Is Not Done Well…
12
 There is high staff turnover in the engineering

process group.
 There is little visible senior management support for
process improvement.
 Improvement activities are not aligned with business
priorities.
 Improvement efforts often result in false starts and
difficult implementations.

Organizational Process Focus Goals
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Determine Process Improvement Opportunities

SG 1 Strengths, weaknesses, and improvement opportunities for
the organization's processes are identified periodically and as
needed.
Plan and Implement Process Actions

SG 2 Process actions that address improvements to the
organization’s processes and process assets are planned and
implemented.
Deploy Organizational Process Assets

and Incorporate Experiences
SG 3 Organizational process assets are deployed across the
organization and process-related experiences are
incorporated into organizational process assets.
The process area also has generic goals to support institutionalization.

Organizational Process Focus Specific Practices -1
14
Determine Process Improvement Opportunities

SP 1.1 Establish Organizational Process Needs
SG 1 SP 1.2 Appraise the Organization’s Processes
SP 1.3 Identify the Organization's Process
Improvements
Plan and Implement Process Actions

SG 2 SP 2.1 Establish Process Action Plans
SP 2.2 Implement Process Action Plans

Organizational Process Focus Specific Practices -2
15

SP 3.1 Deploy Organizational Process Assets
SG 3 SP 3.2 Deploy Standard Processes
SP 3.3 Monitor the Implementation
SP 3.4 Incorporate Experiences
into Organizational Process Assets

Organizational Process Focus Specific Practices - 1
16
Organizational Process Focus
Deploy
Determine Process Organizational
Plan and Implement
Improvement Process Assets and
Process Action
Opportunities Incorporate
Experiences
Establish Organizational
• Organization’s Process Needs and Objectives
Process Needs
Appraise the Organization’s • Plans for the Organization’s Process Appraisals

Processes • Appraisal Findings That Address Strengths and Weaknesses of the Organization’s Processes
Goals • Improvement Recommendations for the Organization’s Processes
Practices
Typical Work Products Identify the Organization's

• Analysis of Candidate Process Improvements
Process Improvements
• Identification of Improvements for the Organization’s Processes

17
Deploy
Determine Process Organizational
Plan and Implement Process Assets and
Improvement
Process Actions Incorporate
Opportunities
Experiences
Establish Process Action

• Organization’s Approved Process Action Plans
Plans
• Commitments among process action teams

Implement Process Action
• Status and results of implementing process action plans
Plans
• Plans for Pilots
Goals
Practices
Typical Work Products

18
Deploy
Determine Process Plan and Implement Organizational
Improvement Process Process Assets and
Opportunities Improvements Incorporate
• Plans for Deploying Organizational Process Assets and Changes
Experiences to Them Across The Organization
• Training Materials for Deploying Organizational Process Assets
and Changes to Organizational Process Assets
Deploy Organizational
• Documentation of Changes to the Organizational Process Assets
Process Assets
• Support Materials for Deploying Organizational Process Assets
and Change to Them
• Organization’s List of Projects and Status of Process

Deployment on Each Project (i.e., existing and planned projects)
Deploy Standard Processes • Guidelines for Deploying the Organization’s Set of Standard
Processes on New Projects
Goals • Records of Tailoring the Organization’s Set of Standard
Processes and Implementing Them on Identified Projects
Practices
• Results of Monitoring Process Implementation on Projects
Typical Work Products Monitor the Implementation • Status and Results of Process-Compliance Evaluations
• Results of Reviewing Selected Process Artifacts Created As
Part of Process Tailoring and Implementation
• Process Improvement Proposals
• Process Lessons Learned
Incorporate Experiences Into • Measurements on the Organizational Process Assets
Organizational Process • Improvement Recommendations for the Organizational Process
Assets Assets
• Records of the Organization’s Process Improvement Activities
• Information on the Organizational Process Assets and
Improvements to Them

Organizational Process Focus - Sampling of Work Products
19
SP 1.1 SP 1.2 SP 2.2 SP 2.1 SP 1.3

Establish Identify the
Organization Appraise the Implement Establish Organization'
al Process Organization’ Process Process s Process
Needs s Processes Action Plans Action Plans Improvement
s
Organizational Improvements
Process Assets
SP 3.1 SP 3.2 SP 3.4 SP 3.3

Deploy Incorporate
Organization Deploy Experiences Monitor the
al Process Standard into Implementatio
Assets Processes Organizational n
Process Assets

Organizational Process Focus - Sampling of PA Relationships
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SP 1.1 SP 1.2 SP 1.3

Establish Identify the
Organization Appraise the Organization'
al Process Organization’ s Process
Needs s Processes Improvement
s
SP 2.1 SP 2.2 SP 3.1
Establish Implement Deploy

Process Process Organization
Action Plans Action Plans al Process
Assets
OPD SP 1.1 SP 3.2 SP 3.3 SP 3.4 IPM SP 1.7

Incorporate Contribute to
Establish Deploy Monitor the Experiences Organization
Standard Standard Implementatio into al Process
Processes Processes n Organizational Assets
Process Assets

Organizational Process Focus - Case Study Example Focus Area
21

SP 3.1 Deploy Organizational Process Assets
SG 3 SP 3.2 Deploy Standard Processes
SP 3.3 Monitor the Implementation
Focus
Area SP 3.4 Incorporate Experiences
into Organizational Process Assets

Organizational Process Focus - Case Study Example
22
Which show incorporating experiences?

1) PASS Process Group (PG) has monthly meetings with projects to get
feedback
2) PASS PG notices a process step was poorly written and corrects it
3) PASS PG looks at how projects are using the templates and updates the
templates
4) PASS PG analyzes appraisal metrics to determine which processes need
to be improved
5) PASS PG updates a process because of information found on the internet

Topic
23

Exercise 5: Process Asset Library “Match Game”
Exercise 6: Scenario Evaluation

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Purpose
Establish and maintain a usable set of
organizational process assets, work environment
standards, and rules and guidelines for teams.
Organizational
Project B
Process Assets
Project C
Project A

25
Standard Process
 An operational definition of the basic process that
guides the establishment of a common process in an
organization
 A standard process describes the fundamental
process elements that are expected to be
incorporated into any defined process. It also
describes relationships (e.g., ordering, interfaces)
among these process elements.
Process Architecture
 (1) The ordering, interfaces, interdependencies, and
other relationships among the process elements in a
standard process, or
 (2) the interfaces, interdependencies, and other
relationships between process elements and external
processes
When Organizational Process Definition Is Not Done Well…
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 Staff members resist using the guidance in the

standard processes.
 There are too many requests for process waivers.
 An extreme amount of tailoring is performed by
projects.
 Project managers and staff do not use information
collected from previous projects to improve their
project.

Organizational Process Definition Goals
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Establish Organizational Process Assets

SG 1 A set of organizational process assets is
established and maintained.

Organizational Process Definition Specific Practices -1
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Establish Organizational Process Assets

SP 1.1 Establish Standard Processes
SP 1.2 Establish Lifecycle Model Descriptions
SP 1.3 Establish Tailoring Criteria and Guidelines
SP 1.4 Establish the Organization’s Measurement
SG 1 Repository
SP 1.5 Establish the Organization’s Process
Asset Library
SP 1.6 Establish Work Environment Standards
SP 1.7 Establish Rules and Guidelines for Teams

Organizational Process Definition Specific Practices -2
29
Organizational Process Definition
Establish
Organizational
Process Assets
Establish Standard Processes • Organization’s Set of Standard Processes
Establish Life-cycle Model

• Descriptions of Life-Cycle Models
Descriptions
Establish Tailoring Criteria • Tailoring Guidelines for the Organization’s

and Guidelines Set of Standard Processes
• Definition of the Common Set of Product and Process

Measures for the Organization’s Set of Standard Processes
Establish the Organization’s • Design of the Organization’s Measurement Repository
Goals Measurement Repository • Organization’s Measurement Repository (i.e., the
repository structure and support environment)
Practices
• Organization’s Measurement Data
Typical Work Products • Design of the Organization’s Process Asset Library
Establish the Organization’s • Organization’s Process Asset Library
Process Asset Library • Selected Items to be Included in the Organization’s Process
Asset Library
• Catalog of Items in the Organization’s Process Asset Library
Establish Work Environment
• Work Environment Standards
Standards
Establish Rules and • Rules and guidelines for structuring and forming teams
Guidelines for Teams
• Operating rules for teams

Organizational Process Definition Sampling of Work Products
30
SP 1.1 SP 1.2 SP 1.3 SP 1.4 SP 1.5

Establish Establish Establish the Establish the
Establish Lifecycle Tailoring Organization’ Organization’
Standard Model Criteria and s s Process
Processes Descriptions Guidelines Measurement Asset Library
Repository
Organizational
Process Repositories
Assets
SP 1.6 SP 1.7
Establish Establish
Work Rules and
Environment Guidelines
Standards for Teams

Organizational Process Definition Sampling of PA Relationships
31
SP 1.2 SP 1.3 IPM SP 1.1

Establish Establish Establish the
Lifecycle Tailoring Project’s
Model Criteria and Defined
Descriptions Guidelines Process
IPM SP 1.2 SP 1.4 SP 1.5 SP 1.1 OPF SP 3.2

Use Establish the
Organizational Organization’ Establish the Establish Deploy
Process Assets s Organization’ Standard Standard
for Planning Measurement s Process Processes Processes
Project Repository Asset Library
Activities
IPM SP 1.3 SP 1.6 SP 1.7

Establish the Establish Establish
Project's Work Rules and
Work Environment Guidelines
Environment Standards for Teams

Organizational Process Definition Case Study Example
32
Match sample artifacts with OPD SPs

Sample Artifacts OPD SPs
1) Instructions for when a process a)SP 1.1 Establish Standard
step can be deleted or modified Processes
2) Web site for tools, templates, b)SP 1.2 Establish Lifecycle
project examples, etc. Model Descriptions
3) Standard software that comes c)SP 1.3 Establish Tailoring
with all company computers Criteria and Guidelines
4) Spiral lifecycle description d)SP 1.5 Establish the
Organization’s Process Assets
5) Requirements process
Library
e)SP 1.6 Establish Work
Environment Standards

Topics
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Purpose
 Establish and manage the project and the involvement
of relevant stakeholders according to an integrated
and defined process that is tailored from the
organization’s set of standard processes.
Project B
Project C
Organizational
Organizational
Process Process
Assets
Assets
Project A

When Integrated Project Management Is Not Done Well…
35
 Projects do not take advantage of standard

processes.
 Facilities and tools are not available when needed.
 Information to support future similar projects is not
made available.
 No integrated master schedule is available to guide
the stakeholders of the project.
 There are unclear responsibilities across groups.

Integrated Project Management Goals
36
Use the Project’s Defined Process

The project is conducted using a defined process
SG 1 tailored from the organization's set of standard
processes.
Coordinate and Collaborate with Relevant

Stakeholders
SG 2 Coordination and collaboration between the project
and relevant stakeholders are conducted.

Integrated Project Management Specific Practices -1
37

SP 1.1 Establish the Project’s Defined Process
SP 1.2 Use Organizational Process Assets for
Planning Project Activities
SG 1 SP 1.3 Establish the Project's Work Environment
SP 1.4 Integrate Plans
SP 1.5 Manage the Project Using Integrated Plans
SP 1.6 Establish Teams
SP 1.7 Contribute to Organizational Process Assets

38
Coordinate and Collaborate with Relevant

Stakeholders
SG 2 SP 2.1 Manage Stakeholder Involvement
SP 2.2 Manage Dependencies
SP 2.3 Resolve Coordination Issues

39
Integrated Project Management
Use the Project’s Defined Process Coordinate and Collaborate With Relevant Stakeholders
Establish the Project’s Defined

Process • The Project’s Defined Process
Use Organizational Process

Assets for Planning Project • Project Estimates
Activities • Project Plans
• Equipment and Tools for the Project

Establish the Project’s • Installation, Operation, and Maintenance Manuals for the Project Work Environment
Work Environment • User Surveys and Results
• Usage, Performance, and Maintenance Records
• Support Services for the Project’s Work Environment
Goals Integrate Plans

• Integrated Plans
Practices
Typical Work Products • Work Products Created by Performing the Project’s Defined Process
Manage the Project Using the • Collected Measures (“Actual”) and Progress Records or Reports
Integrated Plans • Revised Requirements, Plans, and Commitments
• Integrated Plans
• Documented shared vision
• List of members assigned to each team
Establish Teams • Team charters
• Periodic team status reports
• Proposed Improvements to the Organizational Process Assets
• Actual Process and Product Measures Collected From the Project
Contribute to the • Documentation (e.g., exemplary process descriptions, plans, training modules,
Organizational Process Assets checklists, and lessons learned)
• Process Artifacts Associated with Tailoring and Implementing the
Organization’s set of Standard Processes on the Project
40
Integrated Project Management
Coordinate and
Use the Project’s Collaborate With
Defined Process Relevant
Stakeholders
• Agendas and Schedules for Collaborative Activities
• Documented Issues (e.g., issues with customer
Manage Stakeholder requirements, product and product-component
Involvement requirements, product architecture, and product design)
• Recommendations for Resolving Relevant Stakeholder
Issues
• Defects, Issues, and Action Items Resulting From

Manage Dependencies Reviews With Relevant Stakeholders
• Critical Dependencies
• Commitments to Address Critical Dependencies
Goals • Status of Critical Dependencies
Practices
Resolve Coordination • Relevant Stakeholder Coordination Issues
Typical Work Products Issues • Status of Relevant Stakeholder Coordination Issues

Integrated Project Management Sampling of Work Products
41
SP 1.1 SP 1.2 SP 1.3 SP 1.4 SP 1.5

Establish the Use Establish the Manage the
Project’s Organizational Project's Integrate Project Using
Defined Process Assets Work Plans Integrated
Process for Planning Environment Plans
Project Activities
Organizational Coordination Integrated

Process Assets Plans and Project Plans
Issues
SP 1.6 SP 1.7 SP 2.1 SP 2.2 SP 2.3

Contribute to Manage Resolve
Establish Organizational Stakeholder Manage Coordination
Teams Process Involvement Dependencies Issues
Assets

Integrated Project Management Sampling of PA Relationships -1
42
OPD SP 1.1 SP 1.1 PI SP 1.2
Establish Establish the Establish the

Standard Project’s Product
Processes Defined Integration
Process Environment
OPD SP 1.3 SP 1.2 SP 1.3 VER SP 1.2 OPD SP 1.6

Establish Use Establish the Establish
Tailoring Organizational Project's Establish the Work
Criteria and Process Assets Work Verification Environment
Guidelines for Planning Environment Environment Standards
Project Activities
OPD SP 1.5 SP 1.4 SP 1.5 VAL SP 1.2

Establish the Manage the Establish the
Organization’ Integrate Project Using Validation
s Process Plans Integrated Environment
Asset Library Plans

Integrated Project Management Sampling of PA Relationships -2
43
OPD SP 1.7 SP 1.6 SP 1.7 OPD SP 1.4

Establish Contribute to Establish the
Rules and Establish Organization Organization’
Guidelines Teams al Process s
for Teams Assets Measurement
Repository
PP SP 2.6 SP 2.1 SP 2.2 SP 2.3 OPD SP 1.5
Plan Manage Manage Resolve Establish the

Stakeholder Stakeholder Dependencie Coordination Organization’
Involvement Involvement s Issues s Process
Asset Library
PMC SP 1.2
Monitor
Commitment
s

Interaction Between OPD and IPM
44
The Organization (OPD)

Organization’s Lifecycle Work
Set of Standard Model Environment
Processes Descriptions Standards
Team Rules Tailoring Organization’s Organization’s

and Guidelines Guidelines Process Asset Measurement
Library Repository
Projects (IPM)
Project A’s Project B’s Project C’s

Defined Defined Defined
Process Process Process
Project A’s Plans Project B’s Plans Project C’s Plans

Integrated Project Management Case Study Example Focus Area
45

Focus
Area SP 1.1 Establish the Project’s Defined Process
SP 1.2 Use Organizational Process Assets for
Planning Project Activities
SG 1 SP 1.3 Establish the Project's Work Environment
SP 1.4 Integrate Plans
SP 1.5 Manage the Project Using Integrated Plans
SP 1.6 Establish Teams
SP 1.7 Contribute to Organizational Process Assets

Integrated Project Management Case Study Example
46
Which PASS scenarios are correct?

1. All PASS projects follow the standard process exactly as is
2. Projects can use their own processes and trace them to the
PASS standard process
3. PASS provides a standard process and rules for tailoring
4. Once projects tailor the PASS standard process, it is called the
projects’ standard process
5. If the customer says eliminate QA, but the standard process
requires QA with no tailoring, it’s okay for PASS projects to tailor
out QA to satisfy the customer

Topics
47


48
Purpose
Develop skills and knowledge of people so they can perform
their roles effectively and efficiently.

When Organizational Training Is Not Done Well…
49
 Staff members attend training courses they do not

need.
 Staff members avoid training that is provided.
 Staff members are not released to attend training they
need.
 Staff members are not appropriately skilled for tasks
required to maintain a competitive edge.

Organizational Training Goals
50
Establish an Organizational Training Capability

SG 1 A training capability, which supports the roles in the
organization, is established and maintained.
Provide Training
SG 2 Training for individuals to perform their roles
effectively is provided.

Organizational Training Specific Practices
51
Establish an Organizational Training Capability

SP 1.1 Establish Strategic Training Needs
SP 1.2 Determine Which Training Needs Are the
SG 1 Responsibility of the Organization
SP 1.3 Establish an Organizational Training
Tactical Plan
SP 1.4 Establish a Training Capability
Provide Training
SP 2.1 Deliver Training
SG 2 SP 2.2 Establish Training Records
SP 2.3 Assess Training Effectiveness

Organizational Training Specific Practices -1
52
Organizational Training
Establish an
Organizational Provide Training
Training Capability
Establish the Strategic

Training Needs • Training
Needs
• Assessment Analysis
Determine Which Training

Needs Are the Responsibility • Common Project and Support Group Training Needs
of the Organization • Training Commitments
Goals
Practices Establish an Organizational

Training Tactical Plan • Organizational Training Tactical Plan
Typical Work Products
Establish a Training Capability • Training Materials and Supporting Artifacts

Organizational Training Specific Practices - 2
53
Establish an
Provide Necessary
Organizational
Training
Training Capability
Deliver Training • Delivered Training Course
Establish Training Records • TrainingRecords

Goals • Training Updates to the Organizational Repository
Practices
• Training-Effectiveness Surveys
Typical Work Products Assess Training Effectiveness • Training Program Performance Assessments
• Instructor Evaluation Forms
• Training Examinations

Organizational Training Sampling of Work Products
54
SP 1.1 SP 1.2 SP 1.3 SP 1.4

Establish Determine Establish an
Strategic Which Training Organizational Establish a
Training Needs are the Training Training
Needs Responsibility of Tactical Plan Capability
the Organization
Training Plan Training

Repository
SP 2.1 SP 2.2 SP 2.3
Deliver Establish Assess

Training Training Training
Records Effectiveness

Organizational Training Sampling of PA Relationships
55
SP 1.1 SP 1.2 PP SP 2.5

Establish Determine
Strategic Which Training Plan Needed
Training Needs are the Knowledge
Needs Responsibility of and Skills
the Organization
SP 1.3 SP 1.4
Establish an Establish a
Training Capability
Tactical Plan
SP 2.1 SP 2.2 SP 2.3
Deliver Establish Assess

Training Training Training
Records Effectiveness

Organizational Training Case Study Example
56
Match sample artifacts with OT SPs

Sample Artifacts OT SPs
1) Training classrooms a) SP 1.1 Establish Strategic Training
Needs
2) Plan for 3-5 years in the
future b) SP 1.2 Determine Which Training
Needs are the Responsibility of the
3) Analysis of course evaluations
Organization
4) Plan states PASS, not projects,
c) SP 1.3 Establish an Organizational
will provide risk tool training
Training Tactical Plan
5) Plan for the next year
d) SP 1.4 Establish a Training Capability
e) SP 2.3 Assess Training Effectiveness

Topics
57


58
Module Improvement
9 Infrastructure
OPF
OPD Enabling
Improvement of
IPM the Work
OT
OPF: Organizational Process Focus
Helps the organization set up a process improvement process
OPD: Organizational Process Definition
Identifies key elements of the standard process suite.
IPM: Integrated Project Management
Emphasizes integration of elements within the project as well as
integration of the project with the organization.
OT: Organizational Training
Helps ensure proper training of personnel.

59
QUESTIONS AND ANSWERS

Processes Management CMMI V1.3

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1

CMMI- Dev V1.3

Author : Đoàn Đức Đề

@Author : Đoàn Đức Đề dedoan@gmail.com

►Improvement Infrastructure Process Areas

@Author : Đoàn Đức Đề dedoan@gmail.com

@Author : Đoàn Đức Đề dedoan@gmail.com

Improvement Infrastructure Process Areas

@Author : Đoàn Đức Đề dedoan@gmail.com

Project and Org Product

@Author : Đoàn Đức Đề dedoan@gmail.com

 Establishing the infrastructure for continuous process

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Training of Process Organization’s

Organization’s Tailoring Organization’s

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Improvement Infrastructure Process Areas

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Purpose : Plan, implement, and deploy

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Organizational Process Assets

@Author : Đoàn Đức Đề dedoan@gmail.com

 There is high staff turnover in the engineering

@Author : Đoàn Đức Đề dedoan@gmail.com

Determine Process Improvement Opportunities

Plan and Implement Process Actions

Deploy Organizational Process Assets

The process area also has generic goals to support institutionalization.

@Author : Đoàn Đức Đề dedoan@gmail.com

Determine Process Improvement Opportunities

Plan and Implement Process Actions

@Author : Đoàn Đức Đề dedoan@gmail.com

Deploy Organizational Process Assets

@Author : Đoàn Đức Đề dedoan@gmail.com

Organizational Process Focus

Appraise the Organization’s • Plans for the Organization’s Process Appraisals

Typical Work Products Identify the Organization's

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Organizational Process Focus

Establish Process Action

• Commitments among process action teams

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Organizational Process Focus

• Organization’s List of Projects and Status of Process

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SP 1.1 SP 1.2 SP 2.2 SP 2.1 SP 1.3

SP 3.1 SP 3.2 SP 3.4 SP 3.3

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SP 1.1 SP 1.2 SP 1.3

SP 2.1 SP 2.2 SP 3.1

Establish Implement Deploy

OPD SP 1.1 SP 3.2 SP 3.3 SP 3.4 IPM SP 1.7

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Deploy Organizational Process Assets

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Which show incorporating experiences?

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Improvement Infrastructure Process Areas

Organizational Process Focus (OPF)

Exercise 6: Scenario Evaluation

@Author : Đoàn Đức Đề dedoan@gmail.com

@Author : Đoàn Đức Đề dedoan@gmail.com

 Staff members resist using the guidance in the