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QuickServe Online Training

Help Desk: Basic Information

Frequently Asked Questions

Feedback/Help Links

QSOL Help Desk Tickets

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QSOL Help Desk

QuickServe Online Help Desk hours of

Operation:
Monday - Friday 7am - 4pm EDT
GMT/UTC -5 hours
Closed on all major US holidays

Our Goal is to respond to each Help Desk Ticket within 1 business day.

If you need to report a product problem or request technical assistance with engine
repairs, or if you have an immediate need for parts information not found in QuickServe
Online, please contact:
• Your normal Cummins support person.
• Your local Cummins distributor (select "Service Locator" under "My Applications" in
QuickServe Online)
• The Cummins Customer Assistance Center for your area:
○ United States & Canada: Call 1-800-DIESELS (+1 812 377 3000).
○ Europe/Middle East/Africa: Call +44 (0) 1327 886464.
(UK/Eire Freefone 00 8000 2866467)
○ Elsewhere, go to http://www.cummins.com, select "Customer Assistance", then
"Contact Information"
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Frequently Asked Questions

If you have any

questions or need
assistance with
QuickServe Online
please check the
Frequently Asked
Questions section,
you may find an
easy answer.

The questions are

arranged by category.
Just click on a question
to view the answer.

If you don’t find the answer to your question you can

submit a QuickServe Online Help Desk Ticket.
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Feedback/Help Links

To submit a QuickServe Online

Help Desk Ticket, click on one
of the Feedback/Help links.
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QSOL Help Desk Tickets

Please take a moment to

read this before submitting
a Help Desk Ticket.
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QSOL Help Desk Tickets

You will be sent email

notifications about the
progress of your ticket,
so be sure the correct
email address is entered.

Please provide as much

detail as possible when
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at the time when the ticket was submitted. If you would like The more information
to report an error with the content of QuickServe Online, we have the better we
please go to the location the error occurred and submit can respond.
your ticket from that page.
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QSOL Help Desk Tickets

You can see all of your active

QuickServe Online Help Desk
Tickets by clicking this link.
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QSOL Help Desk Tickets

This screen shows you the

Your name will appear here status of your tickets.

Click here to see details

about a ticket.