Professional Documents
Culture Documents
INSTRUCTIONAL IMPROVE
Coach and employee collaborate to identify
the goal and strategies to reach the goal.
COACHING CYCLE Coach monitors and evaluates how strategies
are implemented by the employee and
(Knight et al, 2015) degree of goal achievement.
Change Agent Skills/Strategies:
Change Agent Skills/Strategies:
• Commitment to improvement
• Communication and Interpersonal Skills • Eye on the prize and flexibility
(Cawsey, Deszca & Ingols, 2012) • Determination
• Focus on outcomes, cautions about
• Communicating a compelling aspiration process
• Imagination to innovate and encourage • Understand need for balance between
innovation patience and impatience
• Openness to collaborate LEARN • Understand need for persistence in driving
• Tuned into the environment (Kanter, Coach explains and models strategies to change (Cawsey, Deszca & Ingols, 2012)
1999) reach the goal.
Kanter, R. M. (1999). The Enduring Skills of Change Leaders. Leader To Leader, 1999(13), 15-22.
Spector, B. (2013). Implementing organizational change: Theory into practice (3rd ed.). Upper Saddle
River, NJ: Pearson.