Professional Documents
Culture Documents
Nature of
Controlling
Controlling
is a
Fundament Dynamic
al activity
Manageme
nt Function
Continuous
process
Steps/Elements or Process of
controlling
• The Controlling process is a five step process
of establishment of standards, measurement
of performance, comparison of actual and
standard performance ,Analysis of deviation
& taking remedial actions.
Taking
Remedial
Analysis of /corrective
deviation Actions.
Comparison
of Actual and
Measurement Standard
of Performance
Establishment Performance
of Standards
Establishing Standards
• Standards are the targets against with actual performance
is compare.
• It is first step of controlling process.
• These standard are establish on the basis of objectives
,policies and programs laid down in planning.
• These standard should xbe simple ,precise and easy to
understand.
Standards are two types:
Quantitative standard Qualitative standard
eg- Sales targets customer satisfaction
production targets employee satisfaction
Measurement of performance
• In this step of process of control, actual performance of
various department are measured.
• Every department prepare performance report.
• Measurements should be related to standards set
in the first step of control process