CCNA Discovery 2

Working at the Small-to-

Medium Businesses or
ISP

Retooling Session
August 2007

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 Course Objectives

 The goal of this course is to assist the students in

developing the skills necessary to provide customer
support to users of small-to-medium-sized networks and
across a range of applications.
 The course provides an introduction to routing and
remote access, addressing and network services.
 It introduces the servers providing email services, web
space, and Authenticated Access.
 This course prepares the students with the skills
required for entry-level Help Desk Technician and entry-
level Network Technician jobs.
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 CCNA Discovery 2 – Chapter 1
The Internet and its uses
 Describes how the Internet is evolving and the NEW

various aspects of the businesses using Internet

 Describes the purpose of the ISP and ISP Services
 Describes the hierarchical structure of the Internet,
The tiers of ISP, and the purpose of the POP and the
IXP (Internet Exchange Point)
 Type of devices used by the ISP
 ISP role and responsibilities

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 Chapter 1 -

 Instructors should explore the web links in the Lab

1.2.3 - Mapping ISP Connectivity Using Traceroute
 Instructors may see increase bandwidth utilization
during the lab time

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 CCNA Discovery 2 – Chapter 2
Help Desk NEW

 Help Desk Technicians – roles, responsibilities,

customer interaction
 OSI Model – Protocols, Technologies, use layerd
model for troubleshooting scenarios.
 Common tools and diagnosing procedures used by
ISPs for Troubleshooting
 Describes on-site procedures to resolve issues
 No physical labs but a lot of activities included in the
chapter

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 CCNA Discovery 1 – Chapter 3
Planning a Network Upgrade NEW

 Perform Customer Site Survey, document the existing

network including Physical and Logical Topology.
 Planning the Network Upgrade – five phases:
Requirement gathering, selection and design, implementation,
operation, review and evaluation.

 Structural Cabling system: work area, distribution

area, and telecommunication room area.
 Purchasing and Maintaining Equipment – selecting
Network, LAN, Internetwork Devices, Reliability

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 CCNA Discovery 2 – Chapter 4
Planning the IP Addressing
 IP addressing implementation in the LAN –
class A, B, C ,D addresses;
Classful and Classless Subnetting,
IPv6

 NAT and PAT

NAT terminology, Static and Dynamic NAT
PAT
NAT issues

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 Chapter 4 – New Concepts

 IPv6 is a new topic included in the course. Instructors

should familiarize with the IPv6 addressing structure
and IPv6 addresses hierarchy

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 CCNA Discovery 2 – Chapter 5
Configuring Networking Devices
 Physical setup of ISRs
 Initial ISR configuration
NEW Out-of-band Management and In-band Management
CLI
Config interface using SDM (Security Device Manager)
Config Initial LAN and WAN connection
Config NAT using SDM
Config a Default route and DHCP using CLI

 Initial 2960 switch configuration

 Installing the CPE (Customer Premise Equipment)

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 SDM

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 Chapter 5 - Challenges

 The new tool introduced in the chapter is SDM.

Instructors should allocate time to familiarize
themselves with the tool – download, practice
installation, initial configuration.
 The SDM requires CCO access
 Instructors should prepare the tool for use in the
classroom in advance.

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 CCNA Discovery 1 – Chapter 6
Routing

 Routing Table, Static and Default routes

 Dynamic routing protocols: DV, Link State routing
protocols.
NEW
 Routing protocols – overview of RIP, EIGRP, OSPF
 Configure and Verify RIP
 Configure and Verify BGP operations

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 Chapter 6 - Challenges

 BGP is a new protocol introduced in CCNA Discovery.

Instructors should take a close look on the protocol and
labs before they go in the classrooms
 The BGP labs require very basic BGP configuration

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 CCNA Discovery 2 – Chapter 7
ISP Services
 Managed Services offered by the ISP
 Review of TCP/IP protocol
 TCP/UDP ports + IP addresses = socket pair
 Multiple Services at the Application Layer – Host
Name, DNS, HTTP, FTP, SMTP, POP3
 DNS is discussed in detail
DNS hierarchy, forward lookup, reverse lookup.

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 Chapter 7 - Challenges

 HOST file changes and DNS Lab – requires

Administrator privileges access to a Windows Server
with DNS Services
 How to set up a Windows Server with DNS services?
Need knowledge beyond this curriculum

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 CCNA Discovery 2 – Chapter 8
ISP Responsibilities
NEW

 ISP Security – Best Practices

AAA
Data Encryption – SSH, SSL, IPsec

 ACL and Port Filtering - Identify different methods of

attack and create ACL for security
DoS, DDoS, DRDoS (Distributed Reflected DoS)

 Dynamic and Stateful Firewall – IOS Firewall features

– PT comes with pre-configured FW

(cont.)
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 CCNA Discovery 2 – Chapter 8 (cont.)
ISP Responsibilities
NEW
 IDS and IPS
 Wireless Security
MAC Address Filtering
Wired Equivalent Privacy (WEP) – PT activities
Wifi Protected Access (WPA) and WPA2
 Host Security – Worms, Viruses, Trojans
 Service Level Agreement
 Monitoring Network Performance – Wireshark Activities
 Backups and Disaster Recovery

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 Chapter 8 - Challenges

 Lab 8.1.3 requires Windows XP Professional computer

with administrative access and NTFS File System. The
Simple File Sharing turned off (under the Folder
Options of
 ACL – doesn’t go in details, used as a method to
protect the network

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 CCNA Discovery 2 Chapter 9 – Summary
 Putting it All Together
 Use the knowledge and skills learned in this course to perform a
case study lab activity.
 Implement a network upgrade .
 Review an existing customer network.
 Create an IP addressing scheme for the upgraded network.
 Create a physical diagram of the new network.
 Use a configuration checklist and configure networking devices.
 Use an installation checklist and connect the networking devices.
 Use a verification checklist and verify connectivity and routing
table updates.

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 Q&A

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