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How Do Coworkers “Make the Place”?

Examining
Coworker Conflict and the Value of Harmony in
China and the United States
Reminding
1. What is the lesson about? • Knowledge is not only to
understand but to apply and
2. What do you learn? use
3. How will you apply it? • Two types of study: In the
theory or practical research
field, the quantitative study
and the qualitative study are
all important!
Abstract
• The goal of this study was to test cross-cultural/cross-national
differences in the association between coworker interpersonal
justice and coworker conflict and the implications of such
differences for employee effectiveness

Justice

Employee
Coworker
effectiven
conflict
ess
There are three findings
 Coworker interpersonal justice was
negatively related to coworker
Justice conflict

 Coworker conflict significantly


mediated coworker interpersonal
justice in relation to employee
effectiveness variables of task
performance, organizational
Harmony citizenship behaviors, and
counterproductive work behaviors
Employee
Coworker
effectiven
conflict ess
Harmony
 In Chinese sample, harmony
significantly buffered the indirect
Justice effect of coworker interpersonal
justice on employee effectiveness via
coworker conflict, where in the US
sample, harmony significantly
intensified the indirect effect of
coworker interpersonal justice on
employee effectiveness via coworker
Harmony conflict.

Employee
Coworker
effectiven
conflict ess
Harmony
** Harmony is a central value in China
but is less important in the United
Justice States, and the individual value of
harmony may influence Chinese and US
employees differently in their response
to low levels of coworker interpersonal
justice

Harmony
Thinking: Being aware of the degree of
harmony how to impact our negotiate
Employee
Coworker
effectiven
with others
conflict ess
Finding your own balance