BEST HRM PRACTICES

AT MARRIOTT
INTERNATIONAL
Prepared By :-
Deepak Singh Eshita Kapoor
Hadish Shahul Hameed
Shubham Jain Vinaya
 CONTENT
 SPIRIT TO SERVE
 BACKGROUND
 THE MARRIOTT WAY
 HR PRACTICES
 QUESTIONS & ANS.
 WHAT WE LEART
 CONCLUSION
 “SPIRIT TO SERVE”

The environment of your

industry, how you treat your
employees & how they take care
of your customers, that is what
called the work culture.
In Marriott they love to treat
customers and passionate about
their God.
 BACKGROUND

Founded :- In 1927
Founder :- JW. Marriott
Current Chairman :- Bill Marriott
No. Of employees :- 128,000
Turnover :- $9 bn (2003)
 THE MARRIOTT WAY

People first philosophy.

Get it right the first time.
Money is the big thing,
it is not the only thing.
Promote from within.
Build your brand.
 HR PRACTICES

Selection Procedure
T&D
Job retention & Employee satisfaction
Grievance Procedure
Q . R O L E O F C O M P A N Y ’ S C U LT U R E & S P I R I T
T O S E R V E I N I N N O VAT I V E H R P O L I C I E S ?

Three types of culture :-

Associates
Customers
Communities
 Q. HOW TRAINING AND DEVELOPMENT
H E L P S M A R R I O T T S T O R E TA I N T H E I R
EMPLOYEES?

Employee retention
Holy grail for recruitment & retention.
Training
Development
Q . I N N O VAT I V E P O L I C I E S A N D P R O G R A M S
AT M A R R I O T T & T H E I R S T R E N G T H S &
WEAKNESSES?

Pathway to independence.

Training Program for the employees

Success Of the Program

Interactive Multimedia Training
 WHAT WE LEARNT?
Profitability is important but something is more then
it.
HR practices can bring huge change in your
organization.
Proactive nature is the need of today.

You can not predict the future but you can make
present better.
 CONCLUSION

You can transform anyone the way you want. It

only requires proper guidance and training. Make
others satisfy and they will support you. And at
last but not least
“ Something more than business it’s pleasure.”