ORGANIZATIONAL ASSESSMENT

H I L LV I E W T E R R AC E

Nicole Hiett
Gwin Walker
Destiny Bell
 COMMUNITY AND POPULATION

Demographics Socioeconomic Status

Less than
Asian Other $75,000-$99,999
$10,000
2.9% 0.4% 15%
13%

$15,000-$24,999
16%
White
39.1% $50,000-$74,000
23%

African American $25,000-$34,999

57.9% 14%

$35,000-$49,000
19%

Less than $10,000 $15,000-$24,999 $25,000-$34,999

White African American Asian Other $35,000-$49,000 $50,000-$74,999 $75,000-$99,999
MAJOR HEALTH ISSUES

• Paralysis
• Special needs
• Kidney failure
• Heart failure
• Wounds
• Post-operative rehabilitation
• Dementia/Alzheimer’s
 SERVICES

• Short-term rehabilitation
• Long-term care
• Take up to four tracheostomy patients
• TPN administration
• IV antibiotics administration
• Life vest defibrillator
• Specialty services
• Alzheimer’s care
• Bariatric care
• Hospice care
• Respite care
• Transportation services
 COMPETITORS

FOR-PROFIT NONPROFIT

• Diversicare-Montgomery • Nolan Long Term Care

• HealthSouth Rehab • John Knox Manor
• Crown Healthcare of
Montgomery
• Capitol Hill Healthcare
 HISTORY

• Founder
• Patty Wallace and Chris Smith
• For-profit
• Privately owned foundation
• Accrediting body
• Alabama Department of Public Health, Centers for Medicare & Medicaid (CMS)
 STATEMENTS

• Mission and vision statement • Values statement (Gold Standards)

• We exist to enhance the lives of those we • Meet & Greet
serve and above all we will keep our
residents first. • Escort the customer
• Don’t pass the call light, trash, spills
• Professional Manner
• Don’t say not my job
• Positive, Mental Attitude
• Take the heat
• Yes I Can
• F.O.C.U.S
• Kindness is free; Give it away
ORGANIZATIONAL STRUCTURE

• Executive counsel though which Hillview

Terrace have a CEO, COO, CNO
• Communication lines
• Patient Bridge Portal
• Email
• Fax
• Land lines
 ANNUAL VOLUMES AND FINANCIAL

• Admissions • Finances
• 480 patients annually • No information available
• 40 patient monthly
• Discharges
• 480 patients annually
• 40 patients monthly
 INITIATIVES

• Provide compassionate and high-quality care to patients with long-term disabilities through
round-the-clock care in a comfortable setting.
• Provide care to help ease the transition back home by making sure these patients are
functionally, emotionally, and medically stable
• Transitioning Home
• Wheelchair assistance
• Dietary counseling
• Wound care
• Medication management
• Discharge planning
 QUALITY MEASURES AND OUTCOMES

• Patient-based
• “Smiles per hour are our best statistic”
• Testimonials
• Auditing
• Outcomes
• Process
• Structure
 SWOT ANALYSIS
R E S O U R C E S W I T H I N H I L LV I E W T E R R AC E

• Strengths • Opportunities
• Extensive services • Improved patient care
• Long-term care and rehabilitation • Evidence-based practice
• Community trips, arts and crafts, games, and • Upgrade facility
exercise
• Threats
• Weaknesses
• Other facilities
• Size of the facility
• Nursing shortage
• Diversity of patient care
 REFERENCES

American Fact Finder (2017). Montgomery County, Alabama [Demographics of Montgomery County from 2010-2017]. Retrieved from

https://factfinder.census.gov/faces/nav/jsf/pages/communityfacts.xhtml

Capitol Hill Healthcare (2018). Capitol Hill Healthcare [Main website]. Retrieved from https://capitolhillhealthcare.com

Crowne Health Care, (2016). Crowne health care [Main website]. Retrieved from http://crownehealthcare.com/living-and-care/skilled-nursing/montgomery/

Diversicare Healthcare Services Inc., (2018). Diversicare of Montgomery [Main website]. Retrieved from https://diversicareofmontgomery.com/

Encompass Health Corporation, (2018). Encompass health rehabilitation hospital of Montgomery [Main website]. Retrieved from

http://encompasshealth.com/locations/montgomeryrehab

John Knox Manor (2018). John Knox Manor [Main website]. Retrieved from http://www.johnknoxmanor.com

Noland Hospitals (2012). Noland hospital Montgomery [Main website]. Retrieved from http://nolandhospitals.com/our-hospitals/montgomery/

U.S News & World Report (2018). Hillview Terrace [Overviews and ratings]. Retrieved from https://health.usnews.com/best-nursing-homes/area/al/hillview-terrace-

015436