Professional Documents
Culture Documents
7 Ps of Marketing
Factors that Affect International
Product Decisions
• Social-Cultural Factors
– Values, beliefs (religions) and customs esp. in food & drink,
fashion and tastes
• Usage Factors
– the same product used in different ways or in different
quantity
• Legal Standards
– very country-specific even within the EU e.g. pharmaceutical and
chemical
• Product Liability
– litigation can lead to huge financial settlements. May need to
adapt product content, packaging, labelling etc.
Powerpoint Templates
4 Page 2
Factors that Affect International
Product Decisions
• Product Acceptability
– Perceptions of value and satisfaction can vary considerably e.g. try
selling instant coffee in France or Italy
• The Big “E”ssues
– Climate change, sustainable development, pollution and waste
management
• Stages of PLC
– Product reaches different stages and maintain at varying length of
time in different countries
Powerpoint Templates
5 Page 3
Components of a Product or Service Offer
Standardization vs. Adaptation in international markets
Powerpoint Templates
7 Page 5
Product Strategies
Same
One Sound, Adapt
product, Total
One Vision, product to
localise Adaptation Tailored,
- Global suit local
promotion new to
Reliability market
e.g. market
conditions
e.g. Insurance,
e.g. Coke-
University Banking, e.g.
Cola, Rolls e.g. IBM
Degrees, Constructio Limited
Royce Computing
Jack n editions
Aero Solutions
Daniel’s
Engines
Page 8
The International Product Life Cycles
Page 11
Page 9
The services and intangibility continuum
Page 11
Drivers for Growth in Cross-Border
Services
Intangibility Vs. Environmental Sensitivity
Page 12
Challenges of Marketing Services
Internationally Intangibility
Powerpoint Templates
Page 13
Challenges of Marketing Services Internationally
Heterogeneity
Page 15
Challenges of Marketing Services
Internationally Perishability
Powerpoint Templates
Page 16
Strategic Considerations
(People as asset)
Powerpoint Templates
Page 18
Strategic Options for Cross-Border Services Marketing
Powerpoint Templates
Page 19
Using Physical Evidence to
Communicate Service Quality
• In the absence of a
physical product,
service providers use
'tangible cues' such as
pleasant atmosphere
which customers use
to make a judgement
on the service quality
Page 20