Professional Documents
Culture Documents
Kelas : O6 PIM
INTRODUCTION
Service adalah setiap kegiatan yang diperuntukkan atau ditujukan untuk
memberikan kepuasan melalui pelayanan yang diberikan seseorang secara
memuaskan ( AHMAN SUTARDI & ENDANG BUDIASIH)
AND
Available enough? T/F
Capacity enough?
AND
Continuous enough? T/F
Secure enough?
WARRANTY
TOGAF ISO/IEC
20000
ETOM
SOX
Six Sigma
Certified
PMBOK Training
PRINCE2 ISO/IEC
17799
SOA
ISO/IEC
COBIT 19770
MOR
Initially, IT Services will focus on four processes:
Incident Management (restoring a service that broke)
Problem Management (identifying the cause of an incident)
Change Management (assessing and scheduling technology changes)
Project Portfolio Management
• IT services which align better with business priorities and objectives, meaning that the
business achieves more in terms of its strategic objectives
• Known and manageable IT costs, ensuring the business better plans its finances
• Increased business productivity, efficiency and effectiveness, because IT services are more
reliable and work better for the business users
• More effective change management, enabling the business to keep pace with change and
drive business change to its advantage
http://www.connectwise.com/itil.php
http://www.itil-officialsite.com/
http://www.connectwise.com/
http://www.best-management-practice.com/
THANK YOU