Human Resource Management

16MBA21
Introduction
 Southwest Airlines,Dallas,US
• 1971 first flight – 1990 crossed billion dollar
revenue.
• Short-haul, high-frequency, no-frills, low-cost
player.
• Passenger can carry own foods, no reserved
seats.
• Consistently delivering the profits.
• “Employee comes first”- Key for success.
• Fun loving service oriented culture.
• Flight delays management.
 Southwest Airlines,Dallas,US
• Some time manager work as baggage
handlers, ticket agents and flight attendants.
• Creative to solve their own problems.
• Special celebration day “Halloween &
valentine day” special dresses.
• Generous profit sharing
 S & S Law firm
• Head office located in Delhi.
• Sinha – Senior Manager.
• Since 1950 firm was very successful.
• High turnover has observed in Southern Branch
(Bangalore)
• Salary survey revealed they are good pay
masters.
• Sinha has deputed to Bangalore branch.
• He met four senior Managers in Bangalore.
 S & S Law firm
• Krishna,46 – Lack of dedication, fails to appreciate
career opportunities.
• Gowda,52- Complains against lack of meaningful
feedback on their perforamance,open door policy.
• Manohar,39-Non-relevant training & it is dull training
and acted as per Delhi instructions.
• Shobha,35-Root of the problem was absence of HR.
• When proposal sent to Delhi it has been rejected.
a. Need HR Dept?
b. How would you convince MD?
c. Organisation Structure?
 Practical Components:
• Give a case and ask the students to prepare the recruitment
advertisement for a newspaper.
• Expose students to standard selection tests followed in various
sectors.
• Exploring training and development practices.
• Exploring performance appraisal practices in various sectors.
• Exploring employee separation practices.
• Give a job analysis case and ask the students to prepare job
description and job specification.
• Ask the students to prepare an appointment letter for the post
of office manager of a company known to you.
 RECOMMENDED BOOKS:
• Human Resources Management: A South Asian Perspective,
Denski/Griffin/SarkarCengage Learning, 2012.
• Human Resource Management – Rao V. S. P, Excel BOOKS, 2010
• Human Resource Management - Lawrence S. Kleeman, Biztantra , 2012.
• Human Resource Management – Dr. T.P Renuka Murthy HPH

REFERENCE BOOKS:
• Human Resource Management - John M. Ivancevich, 10/e, McGraw Hill.
• Human Resource Management in practice - Srinivas R. Kandula, PHI, 2009
• Managing Human Resources - Luis R Gomez-Mejia, David B. Balkin, Robert L.
Cardy,6/e, PHI, 2010.
• Human Resource Management & Industrial relations, P.Subba Rao, Himalaya
Publishing House, Mumbai.
• Human Resource Management – Aswathappa K HPH
 Module 1

Human Resource Management:

• Introduction, meaning, nature, scope of HRM.
• Importance and Evolution of the concept of
HRM.
• Major functions of HRM, Principles of HRM.
 Module 2
• Job Analysis: Meaning, process of Job
Analysis, methods of collecting job analysis
data, Job Description and Job Specification,
Role Analysis.
• Human Resource Planning: Objectives,
Importance and process of Human Resource
Planning, Effective HRP.
 Job Analysis

Job Description Job Specification

• Job Identification: Job title, location, • Education
job code, short name, department and • Experience
unit • Physical skills
• Job Summary: Brief job contents, its
• Responsibilities.
authority, responsibility, hazards etc.
• Communication skills
• Relation to other jobs (supervisors
peer and subordinates) • Emotional characteristics.
• Supervision given and taken in • Sensory demands – vision,
hierarchy. smell, hearing etc.
• Equipments and machines used.
• Materials and forms used.
• Conditions of work, location of work,
working hours, posture-standing,
walking speed.
• Hazards. Prof.Santosh Basavaraj, MBA Department,
RNSIT
 Module 3
• Recruitment: Definition, Constraints and
Challenges, Sources and Methods of Recruitment,
• New Approaches to recruitment.
• Selection: Definition and Process of Selection.
• Placement: Meaning, Induction/Orientation,
Internal Mobility, Transfer, Promotion,
• Demotion and Employee Separation.
 Recruitment
Recruitment Process
Personnel Job Employee
Planning Analysis Requisition

Recruitment Searching
Job Screening
Planning Activation
Vacancies Applicant Potential To
• Numbers “Selling”
Pool Hires Selection
• Type • Message
• Media

Strategy Applicant Evaluation

Development Population and Control
 Offer Acceptance
20
Offers/Acceptance (3:2)
Job Offer
30 Interview/Offers (4:3)
Invited for Final
Interview
40
Screening/Invites (5:1)
Invited to Screening
Interview
200
Contacts/Screens (10:1)
Initial Contacts
2000
Training and development
 Module 4
• Training and development: Training v/s
development, Training v/s Education.
• Systematic Approach to Training, Training
Methods,
• Executive Development, Methods and
Development of Management Development,
Career and Succession Planning.
 TRAINING AND DEVELOPMENT
Learning TRAINING DEVELOPMENT
Dimensions
Meant for Technical and non Executives or managerial
managerial personnel personnel
Focus Current jobs Current and future jobs
Scope Individual Employees Work group or
Goal Fix current skills deficit organization
Initiated by Management Prepare for future work
Specific job related demands
Content information Individual
Managerial and
Time-frame Immediate interpersonal skills
Long term
TRAINING AND DEVELOPMENT
• TRAINING PROCESS/ SYSTEMS MODEL OF
TRAINING
 Module 5

• Performance Appraisal: Concept of Performance

Appraisal, the Performance Appraisal Process, Methods
of Performance Appraisal.
• Essential Characteristic of an Effective Appraisal
System.
• Compensation: Objectives of Compensation Planning,
Job Evaluation, Compensation Pay Structure in India.
• Wage and Salary Administration, Factors Influencing
Compensation Levels, Executive Compensation.
 Appraisal methods
Traditional methods
Modern methods
▪ Confidential report Mgt by objectives
approach
▪ Free from Essay method Assessment center
▪ Straight Ranking BARS
▪ alternation Ranking method Self appraisal
▪ Graphic rating scale Human asset accounting
▪ Forced choice distribution rating 3600 appraisal
▪ Critical incident appraisal
▪ Forced distribution
▪ Paired comparison methods
▪ Group appraisal method
▪ Checklist & weighted checklist
 Module 6

• Employee Welfare: Introduction, Types of

Welfare Facilities and Statutory Provisions.
• Employee Grievances: Employee Grievance
procedure, Grievances Management in Indian
Industry.
• Discipline: Meaning, approaches to discipline,
essential of a good disciplinary system,
managing difficult employees.
Model Grievance Procedure:

30
 Module 7
• Industrial Relations: Overview of industrial
relations and industrial conflict.
• Industrial disputes: preventive and settlement
machinery, collective bargaining, industrial
relations scenario: current issues and future
challenges.