Professional Documents
Culture Documents
Instructor Name
Job Title
Organization Name
What will be covered
๏ Purpose of interview
๏ Preparing for the interview
๏ Conducting an interview
๏ Common Components of interviews
๏ Trouble shooting
Purpose of the interview
๏ The purpose of the interview is to:
- To collect symptom information from ill persons
- Identify additional ill persons
- To collect exposure information from ill and well persons
๏ Use this information to:
- Characterize the outbreak
- Identify the source of infection
- Chose control measures to implement
- Stop spread of disease
- Prevent future outbreaks
Types of interviews
๏ Phone
๏ In-person
๏ Individual interview
๏ Group interview
๏ Online Survey
Getting ready: The Supplies
๏ Interview form
- Disease-specific case investigation
- Outbreak questionnaire
- Shotgun questionnaire
- Review and ask questions before beginning interviews
๏ Calendar
๏ Pen/pencil
๏ Phone, headset
- Don’t use your personal phone… or block your number
๏ Water
Getting ready: The Situation
๏ Be familiar with the disease in question
- Incubation period
- Routes of transmission
- Signs and symptoms
- Treatment
๏ Circumstances of outbreak
- Event
- Food recalls
- Media coverage
Your conduct matters
๏ Project confidence & concern
๏ Speak slowly & enunciate clearly
๏ Avoid using jargon and acronyms
๏ Smile or convey a friendly attitude over the phone.
“I don’t take calls from solicitors” or •Apologize and explain calling as part of public
“I’m on the do not call list.” health investigation
“How do I know you’re who you say your •Call back and hear voicemail
are?” •Transfer to supervisor
•Call supervisor
“It’s okay. I’m his mother. Just ask me.” •If your son is over 18, I’ll need his permission to
talk to you.
Continuing on the Right Foot
๏ Take time to answer interviewee’s questions and concerns
upfront
- Am I at risk of getting sick?
- How do I protect my family from illness?
- How long will it take to figure out the source?
๏ Educate interviewee
- How disease is transmitted
- Preventing transmission
- Handwashing
- Staying home from work/school/child care
- Vaccination
- Completing medications as prescribed