INSPIRING WITH EMOTIONAL INTELLIGENCE

KNOWLEDGE

• Knowledge of self

• Knowledge of people/ social environment/handling people

• Knowledge of job
INSPIRING WITH EMOTIONAL INTELLIGENCE

Self - Intrapersonal
awareness Competencies

Self -
Social Skills regulation

Interpersonal
Competencies
Emapthy Motivation
 IMPACT OF EI BASED LEADERSHIP

• At Coca Cola, division leaders who developed EQ competencies exceeded their

performance targets by 15%. Those who didn’t missed by 15%.

• Hallmark Communities found that sales associates who developed EQ skills were
25% more productive. -TalentSmart, 2008

• 70% of employees’ perception of working climate is linked to EQ of the leader. -

Goleman, 2000

• Emotions are contagious. Top leaders influence the climate of the team as much
as 50-70% - Hay Group, 2003
WHAT IS EMOTIONAL INTELLIGENCE?

• Emotional intelligence (EI) is the capacity for understanding our

own feelings and the feelings of others, for inspiring ourselves,
others and for managing our emotions effectively in our
relationships.

• It is different from IQ.

INSPIRING WITH EMOTIONAL INTELLIGENCE
SELF - AWARENESS

Knowing one’s internal states, preferences, resources, and

intuitions

• Emotional awareness : Recognizing one’s emotions and their

effects
• Accurate self – assessment : Knowing one’s strengths and
limits
• Self – confidence : A strong sense of one’s self – worth and
capabilities
Can You Read Their Emotions ?

Stressed

Peaceful

Excited

Angry

Fearful

Sad

Relaxed
Calm

Joyous

Happy

Worried

Frustrated

Concerned

Upset

Relaxed
SELF - REGULATION

Managing one’s internal states, impulses, and resources

• Self – control : Keeping disruptive emotions and impulses in check

• Trustworthiness : Maintaining standards of honesty and integrity
• Conscientiousness : Taking responsibility for personal performance
• Adaptability : Flexibility in handling change
• Innovation : Being comfortable with novel ideas, approaches, and
new information
MANAGING EMOTIONS
MOTIVATION

Emotional tendencies that guide or facilitate reaching goals

• Achievement drive : Striving to improve or meet a standard

of excellence
• Commitment : Aligning with the goals of the group or
organization
• Initiative : Readiness to act on opportunities
• Optimism : Persistence in pursuing goals despite obstacles
and setbacks
BOOSTING SELF - MOTIVATION
YOUR SWOT
KNOWLEDGE OF PEOPLE AND HANDLING
PEOPLE
 EMPATHY
Awareness of others’ feelings, needs, and concerns

• Understanding others: Sensing others’ feelings and perspectives,

and taking an active interest in their concerns
• Developing others : Sensing others’ development needs and
bolstering their abilities
• Service orientation: Anticipating, recognizing, and meeting the
needs of subordinates, peers, and superiors
• Leveraging diversity : Cultivating opportunities through different
kinds of people
• Political awareness: Reading a group’s emotional currents and
power relationships
SOCIAL SKILLS
Adeptness at inducing desirable responses in others

• Influence: Wielding effective tactics for persuasion

• Communication : Listening openly and sending convincing messages
• Conflict management : Negotiating and resolving disagreements
• Leadership : Inspiring and guiding individuals and groups
• Change catalyst : Initiating or managing change
• Building bonds : Nurturing instrumental relationships
• Collaboration and cooperation : Working with others toward shared goals
• Team capabilities: Creating group synergy in pursuing collective goals
MODEL FOR SOCIAL EFFECTIVENESS

• S – Status
• C – Certainty
• A – Autonomy
• R – Relatedness
• F - Fairness
KNOWLEDGE OF JOB

• Knowledge is Power
• Knowledge of your field of work
• Knowledge of the internal and external environment
• Professional competence
THANK YOU !