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Evaluation is the process by which training
professionals can collect, analyze and present
the information needed in order to prove the
business value of any training which has been
delivered within their organization. Evaluation
is concerned with collecting and presenting
appropriate information in order to prove the
relationship between training activity and
benefits to the business.
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 value,
merit or excellence of the thing.
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÷whe size of the training investment

÷whe likelihood that the training will be

repeated

÷whe criticality of the training to the business

÷whe Ǯnewnessǯ of the training methods used.



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£irkpatrick Model (1979)
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Yt is concerned with the measurement of peopleǯs immediate
attitudes to the training provided:

1. Was it useful and relevant?

2.Did they feel comfortable with it?
3.Did it cover what was planned?

Eg: Happy sheet(feed back)

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his concerned with measuring the learning achieved as
a result of the training:
1.What can participants do, that they could not do
previously?
2.What do participants know, that they did not know
previously?
3.What perception or understanding have participants
gained, that they did not have previously?
Eg: Questionnaires, quizzes, and practical tests to
check for any change in knowledge, skill or attitude are
useful at this level.
- Ú Y
his concerned with measuring how actual workplace
performance has changed as a result of the training:

1.wo what extent has learning been transferred to

workplace performance?
2.wo what extent has workplace performance
improved as a result of learning?
  
hYw is concerned with measuring the extent to which
changes in performance have contributed to improved
business results of the more effective achievement of
business objectives.

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Yt is also important, since it provides a financial
value to the organization, of having delivered the
training, i.e., a cost benefit ratio:
financial value of change or effect achieved ¸ cost of
achieving it x 100/1 = % return on investment.


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Evaluating the effects and results of
training is notoriously difficult. Evaluation is
collected from our own experiences, which you
may find useful in planning what to evaluate,
and how to go about doing it. Evaluation is
concerned with collecting and presenting
appropriate information in order to prove the
relationship between training activity and
benefits to the business.
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