New Workplace Issues and

Challenges
Technology and
Speed
Networking and
Globalizati
Boundary less
Relationships on
and
Diversity

Ethics and Knowledge,

Social Learning,
Responsibility Quality, and
Continuous
Improvement

Participative
Management, Knowledge
Empowerment, Management
and Teams
Change, Creativity,
Innovation,
and Entrepreneurship
 Structuring Reports and
Assignments
 Title: centre of page, accompanied by your name, course title and
date
Acknowledgments: you may wish to thank people that have helped with
primary research away from the university. (ask your tutor)
Abstract: a brief summary (usually 1 paragraph) of the report including
conclusions and recommendations
Contents: page No.s for each section including appendices
List of tables/ illustrations: essential information should appear in the
body of the report; supplementary tables etc. to be in the appendix
Introduction and related terms and contents: background; nature of the
area of issue; aims/ objectives
Methodology: rationale for choice of method(s); conditions
Indication of problems: results
Analysis: discussion of findings; evaluation
Conclusions: summary of key points
Recommendations: future action required
References: all sources to be listed in alphabetical order
Appendices: further background information where available
 How to Prepare –
Effective PowerPoint Presentations
Planning, creating and presenting a PowerPoint presentation
needn't be difficult or stressful. Use these guidelines to improve
the quality of your presentation.

1. The quality of the research. The topic should be thoroughly researched,

with a number of different sources. e.g. Internet, library, journals etc

2. Organization. There should be a logical flow from beginning to end, like

in written work..

3. The “joy of six” is a helpful rule of thumb. Use a maximum of six points
per slide and six words per point. Use key phrases and include only
essential information.

4. Use text sparingly.

5. Limit punctuation and avoid putting words in all capital letters.

6. Select colors with care.

7. The basic outline OR theme should not be changed.

8. Learn to navigate your presentation

9. Know how to and practice moving forward AND backward within

your presentation..

10. Font size 24-40 is considered to be appropriate.

11. Minimize fancy transitions.

12. Avoid switching between programs (such as calling up a Web

page).

13. Do you want people to take notes during your presentation?

Leave them sufficient time to do so.

14. Timing. Use one slide per minute as a maximum.

15. Visual images can be great, but they need to be selected

carefully and be appropriate to the point(s) you want to make.
16. Have a Plan B in the event of projector failure/ technical
difficulties. Get ready with printouts and handouts.

17. Wear executive attire (Tie preferred) and practice good posture
at the time of presentation.

18. Avoid typical habits / words / repetitive gestures while presenting.

19. Try to make your presentation more interactive by involving

audience. Give chance to speak, if someone is seeking the
clarification.

20. Do not allow people to distract from main topic. Beware of

hijackers.
FACILITY MANAGEMENT IN THE
INDIAN CONTEXT
 Contents

• Sector Overview in India

• Future growth prospects
• Issues in Facility Management in Indian context
• Foreign systems in “Indian Context” – do they work??
• Case studies
 Understand FM …….
Facilities Management’s … helping Clients attract
Effectiveness is and retain good
Measured Through employees by providing
an excellent working
environment
Value
‘FM
‘FM Is
Is About
About Organization
For Needs
Managing
Managing
People
Money
People and
and

ENVIRONMENT
Places
Places to
to
Infrastructure

WORKING
Achieve
Achieve Best
Best
Value Occupant
Value for
for Perceptions
Micro- Productivity
Money
Money byby environ
Balancing
Balancing Facility Services
Between
Between User
User
Needs
Needs and
and
Cost
Business
Business
Needs
Needs to
to
Achieve
Achieve
Optimum
Optimum
Organizational
Organizational
 Sector Overview in India

New Delhi
& NCR
( 20%)

Mumbai
(10%)
Pune Others
(10%) (10%)
Hyderabad
(5%) Others include
Bangalore Chandigarh, BBSR,
(35%) Chennai Indore, Jaipur, Vizag,
(10%) TVM, Calcutta etc

Total FM Market : Rs.225 Crores

 Future Growth Prospects
F Y 2003-04 F Y 20 04-05

Others IT/ITE 28 %
34% FY 2004-2005
42% S 4 4%

20% 19%
4% 9%

Area: 125 Million S q .ft Area: 15 8 M illio n S q .ft

Corporat
e Office Retail
FY 2005-2006

F Y 2 006 -0 7 F Y 2 00 5 -0 6

19% 23%

46%
48 %

18%
17 %
FY 2006-2007 13%
16% Are a : 2 0 1 M illio n S q .ft

Are a : 2 55 M illio n S q .ft

 Facility Management - Indian
Context
• Growing Market, limited trained manpower
- hence prone to poaching
• No training institute with a focus to FM
• Acute manpower shortage foreseen in future
• Vendors as business partners
• Most facilities are over manned
• Performance based Management fee with a
fair fixed fee
• Develop applicability of FM to all types of
infrastructure like township,factory,hospitals,
airports,STPI parks,Govt.establishments,etc
 Shopping Malls
City Centre, Kolkata
400,000 Sq.ft
March 2004 onwards

Metropolis-Hiland Park, Kolkata

175,000 Sq.ft
October 2004 onwards

Sigma Mall, Bangalore

150,000 Sq.ft
Oct 2004 onwards

Forum Mall, Kolkata

200,000 Sq.ft
April 2003 onwards
 Shopping Malls
High Street Phoenix Mall, Mumbai
450,000 Sq.ft
Nov 2002 onwards

The Zone, Nasik

100,000 Sq.ft
R Mall, Mumbai May 2004 onwards
250,000 Sq.ft
March 2004 onwards

Forum Mall, Bhubaneshwar

190,000 Sq.ft
March 2004 onwards
Shopping Malls
Sahara Mall, Gurgaon
237,000 Sq.ft
June 2003 onwards

Galaxy Mall, Gurgaon

160,000 Sq.ft
June 2004 onwards
Mall management : planning and strategy

PROPER PLANNING INCLUDES:

• VISITORS MANAGEMENT
• OCCUPANTS MANAGEMENT
• SOUND INFRASTRUCTURE
• CREATION OF AN AMBIENCE
 MALL MANAGEMENT : PLANNING AND
STRATEGY

INFRASTRUCUTRE REQUIRED:

• Uninterrupted Power Supply with 100% power backup

• HVAC with adequate redundancy
• Fire Fighting & Detection System
• Dedicated Security System
• ETP Plant
• Proper Sewage System
• Water Softening & Purification System
• P. A. System with Channeled Music
• Emergency Lighting in all areas
• Toilets - separate for customers & staff
• Building & Floor Directories
• Signages directing customers towards elevators, toilets, fire
exits, etc.
Mall Management : Planning and
Strategy

OCCUPANT MANAGEMENT:
• Help desk
• Periodic feedback
• Coordinate construction of shops
• Billing
• Collections
• Attending to grievances & complaints
• Ensure observance of rules & regulations of the mall

Utilities
Management
• Fire Detection and fire
fighting system
• HVAC
• Lifts & Elevator
• Water and Fire Pumps
• Closed Circuit Television
System
• Access Control System
• Vertical Elevation Systems
• Water & Fire Fighting
Pumps
• Backup Power Supply
Scope of Services
Service Management Management Minor Repairs
Functions
• Security • Quality Control • Equipments
• Electrical & Mechanical • Health and Fire Safety • Civil works
• DG & HVAC Operations • Preventive Management • Carpentry
• House Keeping • Energy Management • Masonry work
• Sanitary & Plumbing • Help Desk • Furniture
• Pest Control • Vendor Management & • Painting
• Landscaping Procurements • Trouble shooting
• Office Support Staff • Tender Processing • Project Work
• Water Effluent Treatment • Inventory Control
Plant Maintenance • Budgeting
• Parking Area Management
MALL MANAGEMENT: Typical Organization Structure
MALL MANAGEMENT : TYPICAL MALL OPERATION SCHEDULE

OPERATION SCHEDULE
Description of Timings Duration Remarks

Mall Timings 9 AM- 9 PM 12 Hrs.

Major cleaning carried out before opening

of Mall for customers, in presence of
Cleaning Time 6 AM- 9 AM 3 Hrs. security staff.

Diesel Delivery 7 AM- 9 AM 2 Hrs.

Escalators generally require 5-6 hrs time

for maintenance work, in the presence of
Escalator / Lift Repairs 11 PM- 7 AM 8 Hrs. security staff.

To be carried out in the presence of

Garbage Disposal 7 AM- 8 AM 1 Hr. security staff.

Required by Inverters and/or emergency

Emergency Lighting - - lights in all common areas and shops.

Typical minor electrical faults in shops

Electrical Breakdown 24 Hrs. 24 Hrs. require 10mins to 40mins to repair.
Recommendation - Have ample number
of electricians at all times.

Normal maintenance of AHU's etc.

installed in shops and common areas.
Cleaning of filters etc. of AHU's, in the
presence of security staff for common
Air Conditioning areas and in the presence of shop
Maintenance Works 7AM- 10 AM 2-3 Hrs. owners for the shop.

All plumbing work to be done at night in

Plumbing Work 11 PM- 7 AM 8 Hrs. the presence of the security staff.
 Future trends
• The building industry is recognizing the benefits of an integrated
Facility Management Services and the trends are:
– the increased availability of industry specific software packages
that can provide for a wide range of FM requirements;
– data on assets such as buildings and equipment is being viewed as
corporate information that is best managed by the FM department
– increasing interest in web based access to the FM services for
improved access to information by the FM staff and others in the
organization;
– more emphasis on business process re-engineering and staff
training in order to maximize the use and benefits of the system;
– future interfaces with building automation systems in order to
achieve further operating efficiencies.