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Verbal

Barriers to Effective Communication

Non-verbal
NONVERBAL: 60% OF COMMUNICATION
 Cultural Differences
-Backgrounds -Nationalities
-Beliefs & Values -Stereotypes
 Differences in Perception

-Different Experiences determine how we react

 Lack of Interest
-Can deter the reception of ideas
-Attention grabbing Statements or motivate listeners to listen

 Lack of Fundamental Knowledge


Language or knowledge levels of participants do not macth
NONVERBAL
 Emotions
Possible obstacle to communicating a clear message
- Solution, be aware of and use emotions to your advantage
 Personalities (Communicator)

Can affect how the message comes across


Introvert/Extrovert
 Appearances (Communicator)

Can hinder or help depending on the context

 Prejudice/bias
Based on experience
Difficult to over-come- be open minded
NONVERBAL
 Distractions
-Can come from Listener or environment
e.g. mobile phones ringing during a pre-test
 Poor Organisation of Ideas

No structure to conversation- can be confusing for listener


Remedy- organise thoughts beforehand, plan where conversation
will lead
 Poor Listening

 Competition for Attention


VERBAL
 Differences in Perception
Semantics- different meaning for the same word
Remedy- Be aware of the context
 Inadequate vocabulary

Poor stock of words leads to fumbling of ideas


Remedy- build up a rich vocabulary
 Errors in Speaking and Writing

Errors jump off the page or a statement


Attention is focused on the error
 Proper Level of Language

Speaking or writing above or below the heads of the listener

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