|



  

 á  

Any factor involving wages, working hours or conditions of

employment that is used as a complaint against the employer




 
á  
Ô ïymptom of an underlying problem

Ô Unfair treatment of employees

Ô Bad relationship between supervisors and employees

Ô Organisational changes/ Restructuring

Ô Labour/staff union activism

Ô Negative and/or dissatisfied employees



  
á  
Ô Absenteeism

Ô Insubordination

Ô Overtime

Ô Plant/ office rules

 á 
|  
á  
Ô Aim to develop a work environment in which grievances do not occur

Ô Recognise, diagnose and correct causes of potential grievances

Ô Be fair to all level of employees

Ô Investigate and handle each case carefully

Ô Give the person full hearing

Ô Visit the work area of grievance if necessary

 á 
|  á  
ucontinued)

Ô £arefully go through related papers & records

Ô Give appropriate respect to concerned employees and labour/staff

union representatives

Ô Hold grievance discussions privately

Ô Fully comply with the prescribed grievance handling procedure under

the relevant laws and rules of your company

  


  




   
V


 Attendance policy
 £onsequence of poor attendance
 Mitigating special circumstances

[



 rell designed job descriptions
 Performance standards are communicated
 Regular performance appraisals & consequent initiatives

  


  




   
u continued)

‰  

 £lear verbal communication
 £ounselling
 rritten orders wherever required
 rritten confirmation for refusal to obey orders
 £reate paper trail
 rhen to report the issue to HR dept.

  


  




   
ucontinued)

   


Î £ode of conduct
Î Fair investigation
Î £ounselling
Î Disciplinary action
   !
 !
  
"
#
V  
 Organisational culture & Job fit
 Multiple interviews for selecting employees
 £hecking background information & references

[ 
 
 Proper orientation
 Training to reduce skill gaps & improve competencies
 Training of supervisors in coaching & counselling
 £areer progression plans for employees to develop long term
commitment towards organisation
   !
 !
  
"
#
u continued)

‰ 

Î ›ffective job design
Î rell defined job descriptions & performance standards

 




Î Mutually agreed reasonable standards
Î £ontinuous feedback
Î Regular performance evaluation
Î £onstructive & documented feedback
   !
 !
  
"
#
u 

 

Î Fair pay & rewards policies
Î Recognition of employee contribution

6 !
"

Î No fear to question management decisions
Î Administer justice

M ! 

Î Be approachable to employees
Î Be fair to all level of employees
Î Prompt solution of employee issues