Human Resource Management

TOPIC: Performance appraisal

IN PUBLIC SECTOR &PRIVATE Banks.
 Members

Alpana 01
Prateek Mishra 35
Richa Yadav 40
Ritesh Anand 42
Kunmar Umang 59
 Banks In India

 India is home to biggest number of financial institutions.

 Over 130 different banks

 50'000 bank branches in India

 PERFORMANCE
APPRAISAL
Performance Appraisal is an objective assessment of an
individual’s performance against well defined benchmarks.

It is the systematic evaluation of the individual with

respect to his or her Performance on the job and his or her
potential for development.
The other terms used for Performance Appraisal are
Performance rating,employee assessment,employee
performance review,personnel Appraisal,Performance
evaluation,employee evaluation and merit rating.
 OBJECTIVES OF PERFORMANCE APPRAISAL.

 Assess the Training and development need.

 To determine whether HR programmes are
effective or not.
 To effect promotions based on competence and
performance.
 To improve communication.
 To Let the employees know where they Stand.
APPRAISAL PROCESS
Objectives of performance appraisal

Establish job expectations

Design an appraisal programme

Appraise performance

Performance interview

Use appraisal data for

appropriate purpose
HOW PERFORMANCE APPRAISAL CAN CONTRIBUTE
TO FIRM’S COMPETITIVE ADVANTAGE?

Strategy and Improving Making correct

behaviour performance decisions

Competitive
Values and advantage Ensuring legal
behaviour compliance

Minimising
dissatisfaction
And turnover
CHALLENGES OF PERFORMANCE APPRAISAL

 Create a culture of excellence that inspires every

employee to improve and lend himself or herself to be
assessed.
 Align organisational objectives to individual aspirations.
 Clear growth plans for talented individuals.
 Provide new challenges to rejuvenate careers that have
reached the plateau stage.
 BANKS

Private Nationalized
HDFC BANK

 The bank started in August 1994 .

 Mission is to be a “world class Indian bank”.

 HDFC is the most preferred employer in banking industry in India .

 SBI Bank

 The Bank is actively involved since 1973 in non-profit activity called

Community Services Banking.

 It has over 16000 branches, the largest branch network in India.

 It is 29th most reputable company in the world according to Forbes.

 SBI accounts for almost one-fifth of the nation’s loans.

HIERARCHY OF BANKS

Branch
Manager
Assistant
Manager

Sales
Manager

Cashier

Clerical staff
 SBI Bank HDFC Bank
 BRANCH
MANAGER

Job Description Key Responsibility Area

Coaching and developing staff Time Management

Ensure high quality Customer Service Sales
Recommends appropriate products Leadership Skills
Services Branch Profitability
 Anticipates Customer need
 SBI Bank HDFC Bank
 Assistant Manager

Job Description Key Responsibility Area

Assist Customer with cash management and
product support
Coaching and developing Staff
Managing team meeting
Motivating and guiding the team
Fully conversant with banking procedures
Excellentcustomer service and selling of
bank product
 SBI Bank HDFC Bank
 Sales Manager

Job Description Key Responsibility Area

 Outbound sales  Strong Leadership qualities and

ability to coach and mentor others.
 Balancing the competing demands
in timely fashion  Knowledge of the market place.

 Sound knowledge of small business  Excellent verbal and written

banking structure communication skills.
 SBI Bank HDFC Bank
Cashier

Job Description Key Responsibility Area

 Handle cash related activities  Manage Cash Transition

 Customer care
 Trust Worthy
 Internal audit
 Dedicated
 SBI Bank HDFC Bank
 Clerical Staff

Job Description Key Responsibility Area

Answers the phones in a polite manner Ability to work well with wide range
of people.
Organizes and maintain work place
Ability to perform detail oriented
 Helpful to staff work

 Files papers