Professional Documents
Culture Documents
Job analysis is the process of systematically identifying the tasks and duties
expected to be performed in a single job as well as the competencies-
the knowledge , skills , and abilities (KSAs) – employees must possess to be
successful in the job.
Two important outcomes of job analysis are the creation of job descriptions and the
Identification of job specifications.
Job descriptions are written summaries of the specific tasks, responsibilities, and
working conditions of a job and include a list of the job specification.
Job content refers to the actual activities performed in the job being analyzed .
Job holders requirements refer to the worker’s eligibility requirements for doing a job.
According to the Boston Consulting Group, the supervisor or human resources
specialist normally collects one or more of the following types of information
via the job analysis.
Performance standards
Human requirements
4-4
Cont…
Job Analysis
4-5
5. If you supervise others, please check those activities that are part of your
supervisory duties:
Directing Terminating
6. How would you describe the successful completion and results of your work?
7. Job Duties – Please briefly describe WHAT you do and, if possible, How you do it.
Indicate those duties you consider to be most important and/or most difficult:
Cont…
Job Analysis
4-6
Job Analysis
4-7
Job Analysis
4-8
M u l t i f a c e t e d N a t u r e o f J o b A n a l y s i s
R e c r u it m e n t
H u m a n R e s o u r c e
P la n n in g S e le c t i o n
J o b E v a lu a t i o n P la c e m e n t
J o b D e s ig n a n d
T r a in i n g
R e d e s i g n
P e r f o r m a n c e
C o u n s e llin g
A p p r a i s a l
E m p lo y e e S a f e t y
Job Analysis
4-9
Supervisors
External analysts
Job Analysis
The job incumbents offer a clear view of what work is actually done as against what
work is supposed to be done.
The negative side is job incumbents exaggerate the responsibility and importance
of their work.
External analyst help avoid such biased opinions. They tend to base their write ups
on a realistic view of the people, jobs and the total organization system as a whole.
4-10
The job analyst decides if each item plays a role and that also to what extent.
The advantage of the PAQ is that it provides a quantitative score or profile of any
job in terms of how that job rates on five basic activities :-
The PAQ results can be used to quantitatively compare jobs to one another,
and then assign pay levels for each job.
STANDARD APPROACH
FJA is based on the notion that it is possible to compare jobs that are dissimilar
in the tasks they perform by focusing on job dimensions they apply to all jobs.
The functional part of its name represents functional categories, which are broad
categories of work related activities that are applicable to all jobs and focus on three
distinct work domains related to data , people and thing
Example :- We can analyze the job of a receptionist / clerk for e.g you might label the
Job 5,6,7 which would represent copying data, speaking and handling.
TABLE 4–1 Basic Department of Labor Worker
Functions
Data People Things
0 Synthesizing 0 Mentoring 0 Setting up
1 Coordinating 1 Negotiating 1 Precision working
2 Analyzing 2 Instructing 2Operating/controlling
Basic Activities
Note: Determine employee’s job “score” on data, people, and things by observing his
or her job and determining, for each of the three categories, which of the basic functions
illustrates the person’s job. “0” is high; “6,” “8,” and “7” are lows in each column.
Sample
Report
Based on
Department
of Labor
Job
Analysis
Technique
Job Analysis Techniques
Customized approach:
• Critical incidents approach focuses on specific descriptions of
work activities that distinguish good from poor performance
• Task inventory approach focuses on collecting information to
identify tasks needed to be performed on job
• Job element approach focuses on analyzing employee
competencies rather than on tasks to be performed
4-19
Job Analysis
4-20
Job Analysis
4-21
Code HR/2310
Department Human Resource Department
Summary Responsible for the design and administration of employee
compensation programmes.
Duties Conduct job analysis.
Prepare job descriptions for current and projected
positions.
Evaluate job descriptions and act as Chairman of Job
Evaluation Committee.
Insure that company’s compensation rates are in tune with
the company’s philosophy.
Cont…
Job Analysis
4-22
Job Analysis
4-23
Job Analysis
4-25
Job Analysis
io n
f ini t De-Jobbing
De
De-jobbing is broadening the responsibilities
of the company’s jobs, and encouraging
employees not to limit themselves to what’s
on their job descriptions
- is a result of the changes taking place in
business today.
-Example :- Daimler – Chrysler moves from
traditional assembly line production to using
self managing teams , the employees jobs
move from narrowly defined to broad and
flexible.
When Daimler – Chrysler opened its new Mercedes Benz factory in Alabama, it gave
the company an opportunity to start with a clean sheet for designing a car building
system for the 21st century.
The system Daimler chose is similar to the lean production systems that Japanese
manufacturers like Toyota have long used . It emphasizes just – in – time
Inventory method.
The new system organizes employees into work teams , and emphasizes the fact that
all employees must dedicate themselves to continous improvement.
It also encourages employees to look beyond their own jobs to find ways to improve
the plant’s operations. In just a few month’s time , for instance, one team found a $.23
Plastic prong that worked better than the previous $ 2.50 prong the plant was
Using to keep car doors open during painting.
Trends leading to De-Jobbing
Rapid product and
technological
changes
Competition
Global
Changes
Demographics
Need for De-Jobbing
Flatter organisations
Work teams
Boundary less organisations
Reengineering exercises
Job Analysis
Flat and Boundaryless
Organizations
General
WAL
Electric
MART
Procter & Gamble I K E A
Competency-Based Job Analysis
Competency based job analysis basically means
writing job descriptions based on competencies
rather than job duties.
Note: The light blue boxes indicate the minimum level of skill required for the job.
4-26
Hughes Software Systems: HSS makes sure that all its employees get
interesting breaks - these may take the shape of personality development
programmes, cricket matches, literature clubs, or adventure activities. One of the
employees even commented "If I don't like my boss, I can change my section."
Monsanto India: Monsanto India is a flat organisation (three to four levels). Even
these levels are often cut short through an open culture. Everyone sits in an open
office. The workstations are the some size. The travel allowances are the same so
are the refreshments of course it sets stiff targets for employees, but trains them
with a rare rigour so that they get a fair shot at those. People identified as future
leaders are rolled over challenging positions.
Cont…
Job Analysis
4-27
Job Analysis
JOB DESIGN
Job design is a way of organizing tasks, duties and
responsibilities into a productive unit of the work. The
early emphasis in HRM was to design jobs around
high specialisation and standardisation.
Job design is a key component of effectively managing
employees because it is one of the major ways to
translate company goals into the specific actions that
employees perform in their job.
Job design when done effectively helps employees focus on
the tasks and responsibilities that optimize their potential
contributions for competitive advantage.
Why Perform Job Design
• Each job is unique and adds value in
different ways
• How employees will perform their jobs will
affect employees’ contributions
• Determine if design approach will be
oriented toward achieving employee
efficiency or employee motivation
Efficiency Approach
• Scientific management pioneered by Frederick Taylor in
1911 sought to maximize efficiency
• Emphasized standardization of production processes.
• One of the most famous job designs, the assembly line ,
was based on the principles of scientific management.
• Time and motion studies were conducted. It is a
systematic evaluation of the most basic elements of the
tasks that comprise a job. Each job is broken into its basic
parts so that industrial engineers or managers can design
jobs in a way that minimizes excessive movements or
wasted time and that maximizes the time employees
spend working on core job tasks.
Question :- Just how important can job design be for a company’s success?
Henry ford implemented a mass – production assembly line in his automobile plant,
With each employee performing a single task through out the day. As each task was
completed , a mechanized assembly line moved the product along to the next worker.
Result
Production soared because of labor efficiencies of the process. The purchase price
Of the cars dropped as well. In 1912 , Ford sold roughly 89,000 cars for $600 each.
In 1916, Ford sold 585,388 cars for $350 each.
With this type of growth , it is evident that how jobs are designed can dramatically
affect a company’s bottom line.
Job specialization focused on breaking jobs down into core
elements. By focusing on the core elements of a job, a company
is able to limit the variety of tasks employee performs
and increase the efficiency with which they perform them.
C o r e J o b C r it i c a l
D im e n s i o n P s y c h o lo g ic a l D im e n s io n
S t a t e s
S k i ll V a r ie t y M e a n in g f u l
T a s k I d e n t i t y w o r k w o r k m o o t fi v a t i o
T a s k S ig n i f i c a n c e
H ig h q u a l it y
w o r k p e r f o r m a
A u t o n o m y R e s p o n s i b i li t y f o r
o u t c o m e s o f t h e w w o ir t kh w o r k
F e e d b a c k H igKh n o w le d g e
a c t u a l r e s u lt s o f t hw e o r k e f f e c t i v e
w o r k a c t i v i t i e s
L o w a b s e n t e e i
E m p lo y e e g r o w t h
n e e d s s t r e n g t h
1. Skill variety :- The degree to which a job includes different tasks and activities that
Challenge an employee’s skills and abilities.
2. Task Identity :- The degree to which the job involves completing a whole
identifiable piece of work.
3. Task Significance :- The degree to which the job has a substantial and perceivable
effect on the lives of others.
4. Autonomy :- The degree to which the job permits substantial freedom and discretion
to the individual in scheduling the work and in determining the procedures to perform
the work.
Feed back :- The degree to which performing the job requirements results in the
Individual receiving direct and clear information about the effectiveness of his
performance.
The greater the existence of these five job dimensions, the more motivated employees
feel.
Employees with high growth need tend to respond more strongly to the presence of
the three psychological states than employees with low growth need.
The company uses what it calls a “ 70-20-10” model for developing its work force:
70% of learning happen on the job, 20% through mentoring, and 10% through
training and course work.
JOB ENRICHMENT
Job enrichment involves adding more motivators to a job to make it
more rewarding . Job becomes enriched when it gives job holder
more decision making , planning and controlling power.
DIRECT FEEDBACK
CLIENT RELATIONSHIP
NEW LEARNING
SCHEDULING OWN WORK
UNIQUE EXPERIENCE
CONTROL OVER RESOURCES
DIRECT COMMUNICATION AUTHORITY
PERSONAL ACCOUNTABILITY
A study of AT&T ‘s clerical and other telephone company employees showed a
positive improvement in job performance and satisfaction after job enrichment.
Another study with technicians , engineers and sales representatives also showed
Similar results.
Two issues that are particularly important for employees are their perception
Of fairness in the job duties they perform and their needs for flexible work
Arrangements.
Employee Impact
Roles are the expectations that companies and co –
workers have regarding how employees are to allocate their
time in the performance of their job.
LG Electronics has made it mandatory for its staff to do two modules a month and
each module has a test that has to be cleared. Every three months a summary of all
the tests is made and prizes are doled out to encourage people to learn.
The American Society of Training and Development (ASTD ) Says new organizations
Typically deliver 20-30 percent of training via technology
Cisco uses web –based training as an integral tool to make employees more
productive because it is available anytime , anywhere.
GE believes in on –the job approach for training its employees. It trains customer
service operators on the job so that the benefits of listening , thinking and
responding occur on the job.
GE’s answer centre in Louisvelle , Kentucky , is open 24 hours a day. It employs 180
Telephone representatives, 150 customer service representatives and 30 technicians.
IT Handles two million calls from customers each year. Each representative is trained
and is able to handle about 100 calls a day , each one lasting about 3 to 5 minutes .
After learning about the firm’s products, the representative is trained on the telephone.
Communication and telephone skills are observed and critiqued.
9-2
Features of Training
Increases knowledge and skills for doing a particular job
Focuses attention on the individual job.e.g banks in the country
Concentrates on individual employees
Gives importance to short term performance
Training is essential for job success. It can lead to higher
production, fewer mistakes, greater job satisfaction and lower
turnover.
Training
9-3
Training
9-5
Training Pitfalls
Here is a checklist to avoid training pitfalls
Attempting to teach too quickly
Trying to teach too much
Viewing all trainees as the same
Giving very little time to practice
Offering very little to the trainee in the form of encouragement, praise
or reward
Training
Purposes of Training
• Induction :- Training can be used by organizations for
inducting new recruits into the organization. The initial
period plays a predominant role in the
assimilation/association of the organization. The induction
training is used by organizations for acclimatization and also
introducing to policies / procedures of the organization.
Example :- Wipro Corporation , the Chairman , Azim Premji.
• The Container views employee orientation as a key training
activity. Over the years , the company’s orientation has
evolved into a week long program called “ Foundation
week”. The Container store among the top companies on
the list of Fortune’s 100 best companies to work for in
America.
•Competency development and identification of training needs :- It is known fact that
identification of training needs and competency development are increasingly
recognized as imperative to stay alive in competition.
The bank had identified five areas – marketing, credit, cash management services,
treasury and HRM. The employees were selected through a through a written
Examination and an interview and the selected candidates were given extensive
Training in the training college and also the work places.
Training
Research has confirmed that people remember 10% of what they had read,
20% of what they hear, 30% of what they see, 50% of what they see and hear:
70% of what they say and 90% of what they say while also performing the task.
Learning and memory are high when there is active involvement of the participant.
Affective learning ( attitudes, values , and interest acquisition) may best be learned
through field trips, role –playing , open –ended discussion , counseling ,
or reflection.
Psychomotor skills ( eye- hand coordination , finger dexterity, etc) are best
acquired through practice. Therefore, the value of multi – sensory learning
exercises should be emphasized.
Learning Styles
How people prefer to absorb and process new
information:
• Auditory learners hear information and process and
remember it (lectures, discussions)
• Visual learners need to see information (charts,
pictures)
• Tactile learners need to interact with the material
they are learning (writing activities, take notes)
• Kinesthetic learners need to be doing something
rather than hear or see the materials (roles plays,
simulations)
Other Impacts on
Training Success
• Learning agility—characteristic of employees
who seek new experiences and opportunities
to learn new skills .Learning agility can be used
in the selection process
• Self-efficacy—confidence the employee has
that he/she can do something
• Interest in training program—drives motivation
to learn, employees see how they can benefit
from training
9-7
Areas of training
Knowledge
Technical skills
Social skills
Techniques
Training
9-8
Training
9-9
Thermax: At Thermax (over 1200 employees nearly Rs. 600 crore turnover, 6 per
cent attrition rate) high-potential individuals are given greater exposure, high
visibility and asked to chart out a career vision through an ongoing dialogue.
GCPL: Godrej Consumer Products Ltd’s (1052 employees, nearly Rs. 500 crore
sales) talent management system allows bright employees to acquire a wide
variety of skills through job rotation (e.g., sales systems, project management skills,
IT skills, Team building skills etc.). Outstanding performers get salary increase
instantaneously.
Sapient Corporation: (914 employees with over $ 202 million global sales). At
Sapient employees work on 48-50 projects at any given time. Some of these are
executed entirely by the local employees from their Gurgaon and Bangalore offices.
Johnson & Johnson: (1419 employees with over $ 41,000 million global sales)
J&J constantly encourages its employees to upgrade their skills and knowledge
through short-term programmes at institutes like the IIMs, XLRI etc. apart from
rotating employees on challenging tasks.
Cont…
Training
9-10
Monsanto India: (354 employees with nearly $ 5,000 global sales) Monsanto
sets stiff targets for employees, but trains employees with a rare rigour so that
they get a fair shot at those. People identified as future leaders are given internal
international positions.
P&G: (Over Rs. 750 crore sales and powerful brands like Vicks, Tide, Ariel,
Pantene, Whishper, Pampers, Head and Shoulders, etc.) P&G relies on the
promote-from-within philosophy’. It hires freshers straight out of B-school, trains and
empowers them to handle challenging jobs from day 1. Says a new recruit from
IIM Ahmedabad: “I am two months old in the company and already handling a
new brand launch”.
[BT-Hewitt Study, 2003; BT-Mercer-TNS Study, 2004; Grow Talent Study, B. World, 1.9.2003 and 6.12.2004]
Training
9-11
Training
9-12
Training
9-13
Training
9-14
Objectives of training
O B J E C T IV E
I n n o v a t iv e P r o b le m s S o lv in g R
A n t ic i p a t in g p r T o r ba l i en mi n sg c l e r k s Ot or i e n t a t io n
b e f o r e t h e y o c cr eu dr u c e c o m p l a i n t s
T e a m b u i l d i n g T r a i n i n g s u p e r vR i es oc ur s r r i n g t r a in in
s e s s wi o i nt h s e com m u n ic a tio n s i n in te r v ie w e r s
d e p a r t m e n t s r e d u c e g r i e v a n c e t os
R e f r e s h e r c o u r s
s a f e t y p r o c e d u r e
Training
9-15
Training
9-16
Training
9-18
Functions of Mentoring
G o o d m e n t o r s . . . . . . G o o d m e n t e e s . . . . . .
L is t e n a n d u n d e r s t a n d L i s t e n
C h a ll e n g e a n d s t i m u la t e A c t o n A d v i c e
le a r n i n g S h o w c o m l em a i rt mn e n t t o
C o a c h
C h e c k e g o a t t h e d o o r
B u i l d s e l f - c o n f i d eS nu c c e c e s s f u l A s k f o r f e e d b a c k
P r o v i d e w i s e c o uM n es ne tl o r in g
A r e o p e n m in d e d
T e a c h b y e x a m p l e
A r e w il li n g t o c h a n g e
A c t a s r o le m o d e l
A r e p r o a c t i v e
S h a r e e x p e r i e n c e s
O f f e r e n c o u r a g e m e n t
T h e r e i s a n e x c e ll e n t o I p t p mo r a t uy n ci t ry e t a o t e l e af e r ne l i n g s o f j e
t h r o u g h c o n t i n u o u s i n t e r a c t
a r e n o t a b l e t o s h o w e q u a ll y
C o n s t a n t g u id a n c e h e l p I f s m t h e e n mt o er s n t f e o er m o v e r ly s t r o n
t o b e o n t r a c k , u s i n g f a c i li t i e s t o g o o d t
a d v a n t a g e . T h is c a n h a v e a d e m o r a li s i n g
a f f e c t in g t h e i r w o r k p e r f o r m a
Training
9-19
Job rotation: This kind of training involves the movement of trainee from
one job to another.
Merits Demerits
Improves participant’s job skills, job satisfaction Increased workload for participants
Provides valuable opportunities to network within Constant job change may produce
the organisation stress and anxiety
Offers faster promotions and higher salaries to Mere multiplication of duties do not
quick learners enrich the life of a trainee
Lateral transfers may be beneficial in rekindling Development costs may shoot up when
enthusiasm and developing new talents trainees commit mistakes, handle tasks
less optimally
Training
9-20
Training
9-21
Training
9-23
Methods of evaluation
Questionnaires
Tests
Interviews
Studies
Human resource factors
Cost benefit analysis
Feedback.
Training
TRAINING AND DEVELOPMENT
Case Study of TCS
• TCS have an energetic and open workplace
environment, and a collaborative culture that's
based on teamwork. Pulling together is a central
tenet of TCS work ethic
• Energetic and full of enthusiasm, we enjoy our day
(and night) at work. Life at TCS is a stimulating and
exciting experience. Not only do our offices have the
best infrastructure and technology, our colleagues
have a knack of working hard — and partying harder.
• This is the level of enthusiasm and employee
satisfaction in TCS.
The doors are always open at
TCS.
• Senior colleagues follow an open-door policy
in which any associate can approach the
CEO and senior management with work-
related problems.
• Communication is a big word at TCS and
every employee will be regularly taking part
in web casts and chat sessions through
which important corporate issues or
decisions on real-time basis are shared with
associates worldwide.
• TCS also have institutionalized open-house sessions
and engagement programmes in which associates at
all levels meet and discuss various work issues.
• In addition, TCSers can also take part in one-on-one
sessions where they can interact privately with senior
management. These sessions are helpful in providing
mentorship, as well as understanding real-life issues
that colleagues face at work. The queries and
discussions are formally recorded and followed up.
• L&D Mission - "To enhance the
competency capital of TCS, through co-
creation of learning experience
continuously and consistently, so as to
facilitate delivery of world-class human
capability to the customer, enabling the
company to achieve its vision".
• TCS invests about 4 per cent of its annual
revenues in Learning and Development, to build
competency capital within the company in cutting
edge technologies, domain and functional areas.
• Special emphasis is placed on providing
necessary learning interventions to associates
with potential of being leaders in the company .
• TCS has state of the art training facilities in all its
delivery centers. The centers are equipped with
world-class infrastructure.
• The Corporate Learning Centre at Trivandrum is
one of the best in class centers that houses the
Leadership Institute as well.
• At TCS learning is a continuous activity
and associates have a plethora of learning
programs to choose from.
• Programs have been devised for all levels,
be it fresh graduates or senior managers
who manage large accounts.
• All the learning programs are mapped to
competencies and address learning needs
at different proficiency levels.
• Learning and Development managers
closely work with business to develop and
deliver programs that will make our
associates deliver value-for-money to our
customers.
Initial Learning Program
(ILP)
• TCS Initial Learning Program is designed to
provide a smooth transition from Campus to
Corporate environment.
• The program is designed to transform
graduate engineers into IT consultants with
global mindset.
• The participants are put through a rigorous
47-day program that has good mix of
technical skills and soft skills.
Continuous Learning Program
(CLP)
• Continuous Learning Program (CLP) is a
manifestation of commitment to the continuous
growth of associates, in line with core value of
Learning & Sharing.
• Programs under the CLP umbrella arise out of
business strategies, project needs, technology &
business directions and individual aspirations, and
span across Technologies, Domains, Processes and
Soft-skills.
• Addressing this complete spectrum of inputs ensures
a fine balance between the long-term, medium-term
and short-term requirements of the organization.
Leadership Development Programs LDP