Professional Documents
Culture Documents
C Kapoor
Group 1: KAIZEN
• Working Conditions
• Management Policy
• Alleged Violations of…
• Personal maladjustments
Effects of increasing
Grievances
• Loss of interest in work
• Consequence lack of morale and
commitment
• Poor quality of production
• Low productivity
• Increase in wastage and costs
All these effects are essentially counter
productive.
How to handle Grievanc
• Whatever be the cause, the approach should be humane.
• Sensitivity and empathy are required in handling grievances
diligently.
• We must listen to even a small complaints, because these
small complaints, if not attended takes the shape of
“grievance”
• Have to be handled promptly
• To be settle at the level at which they occur.
Recurring Grievances
• When Grievance occur , it is
important to make sure that
they do not recur. If more
grievances occur over the same
issue, time again and/or more
number of employees are found
to have a simple grievance, the
focus should shift from person
and (grievance) procedure to
policy and practices.
How do we discover the grievances?
• Exit interview
• Gripe box
• Opinion surveys: through
various meetings
• Grapevine
• Through unions
• Open door policy. Upward
channels of communication
provide the dependable sources
for discovery of grievances
Limitation of Open Door Policy
• Workable only in small
organizations
• Top management may be
unfamiliar with the ground
realities of the work
situation grievance occur-
distortion may occur.
• Physiological barriers in
employees mind
Grievance Procedure
Grievance Handling