HUMAN RESOURCES MANAGEMENT : H301

 A Study of Job Analysis and

Design in Mobile Network
Operators of the
Telecommunications Industry in
Bangladesh

Prepared for
Mr . Saeed
Alamgir Jafar
Professor
IBA
Prepared by
Sajia Afrin ( RQ 05 )
Amani Rahman ( RQ 28 )
Neamah Islam ( RQ 37 )
Rukshana Akhter ( RQ 40 )
Umme Aiman Tasnim ( RQ 42 )
Group 8
Batch - BBA 17 , Section : A
Objectives of the Report
Objectives of the Repot
To determine the job analysis and design
techniques used by the mobile phone
operators in Bangladesh.
To evaluate the effectiveness of each
firm’s job analysis and design techniques
and cross-examining them to make a
comparison

To provide possible recommendations on

ways to improve each firm’s job analysis
and design techniques

Research Methodology
Research Methodology
Primary Sources
 Questionnaire

Secondary Sources
 Journals
 Research Papers
 Internet



Limitations
Limitations
 Only one official from each company was
interviewed
 Difficult to contact HR managers due to
their work schedules
 Hesitant to provide information due to
their confidential nature
 Difficult to assess reliability as based
mainly on interviews


Job Analysis and Design
Job Analysis: Importance &
Purpose
 Primary task for setting a baseline for
each job
 Enables HR professionals to effectively
manage job-related activities
 Systematic approach to defining the job
role, description, requirements,
responsibilities, evaluation, etc.
 Legal validation of employment decisions
 Defines duties & tasks
 Identifies reporting relationships
 Basis for determining relative worth of
jobs
 Identifies redundancy
Job Design
 Refers to the way that a set of tasks, or an
entire job, is organized
 Takes into account factors that affect the
work
 Organizes the content and tasks to improve
the efficiency of the business and improve
employee satisfaction

Job design involves administrative areas such

as:
1.Job rotation
2.Job enlargement
3.Task/machine pacing
4.Work breaks and working hours
Industry Background
Industry Background
 One of the fastest-growing sectors in
Bangladesh
 Was a monopoly initially with Citycell’s
inception in 1993
 GrameenPhone and Aktel followed
 Teletalk and Warid made market competitive
by bringing in lower rates
 GrameenPhone and Banglalink share network
infrastructure to lower costs
 User density 33% presently
 User density expected to double over the
next 3-4 years
 Rising employment opportunity in this sector

Research Findings
 Job Analysis Process in
Grameenphone
Research Findings
1.Data Collection Methods

Grameenphone uses a combination

of the following methods:

 The jury of experts method


  The questionnaire method
 Job Analysis Process in
Grameenphone
Research Findings
2.Job Descriptions

Prepared after compiling whole job duties,

responsibility grades, work units and
placement based on its job classifications
and skill levels required by each job
Contains:
 Job summary
 Job duties
 Skill factors
 Working conditions

 Job Analysis Process in
Grameenphone
3.Job Specifications
Research Findings

 Role profile
 Merits
 Academic qualifications
 Experience requirements (where applicable)
 Additional skill requirements

4 . Jo b S ta n d a rd s
Job standards that are used in the Telecom
Industry are mostly industry standards

 Job Analysis Process in
Grameenphone
Research Findings

Elements of Job Design:

Grameenphone considers the following

elements when designing jobs:
i. Work Environment and Ergonomics
ii. Behavior of employees
iii. External Environment


 Job Analysis Process in
Banglalink
Research Findings

1.Data Collection Methods

Banglalink uses a combination of the

following methods:
 The jury of experts method
  The survey method




 Job Analysis Process in
Banglalink
Research Findings
2.Job Descriptions

Prepared after compiling whole job duties,

responsibility grades, work units and placement
based on its job classifications and skill
levels required by each job
Contains:
 Job summary
 Department/Division/Job location
 Job duties
 Responsibility grades
i.

 Job Analysis Process in
Banglalink
Research Findings
3.Job Specifications
Contains:
 Academic qualifications
 Experience requirements (where applicable)
 Knowledge and skills
 Required competencies
4. Job Standards
Job standards are formulated according to job
descriptions and specifications. These
standards are mostly industry standards and
stored in Banglalink’s HRIS.


i.
 Job Analysis Process in
Banglalink
Research Findings

Elements of Job Design:

Banglalink considers mainly the

behavior of employees when designing
their jobs to motivate employees.
i.



 Job Analysis Process in Citycell
Research Findings

1.Data Collection Methods

Citycell uses a combination of the

following methods:
 Direct observation
 The Critical Incident Technique (CIT)
method
i.
ii.


 Job Analysis Process in Citycell
Research Findings
2.Job Descriptions

Prepared after compiling whole job duties,

responsibility grades, work units and
placement based on its job classifications
and skill levels required by each job
Contains:
i. Purpose of job
ii. Main duties and responsibilities
iii. Salary Structure
iv. Work Environment

 Job Analysis Process in Citycell
Research Findings
3.Job Specifications
Contains:
 Minimum requirements
 Skill factors
4. Job Standards
Job standards that are used in the
Telecom Industry are mostly industry
standards

i.
 Job Analysis Process in Citycell
Research Findings

Elements of Job Design:

Citycell considers the following elements

when designing jobs:
i. Work Environment and Ergonomics
ii. Behavior of employees


 Job Analysis Process in Warid
Research Findings

1.Data Collection Methods

Warid uses a combination of the following

methods:
 Pre-launch phase
  Post-launch phase
a.Survey Method
b.Observation Method



 Job Analysis Process in Warid
Research Findings
2.Job Descriptions

Prepared after compiling whole job duties,

responsibility grades, work units and
placement based on its job
classifications and skill levels required
by each job
Contains:
 Job summary
 Job duties
 Skill factors
 Working conditions
i.
 Job Analysis Process in Warid
Research Findings
3.Job Specifications
Contains:
 Role profile
 Merits
 Academic qualifications
 Experience requirements (where applicable)
 Additional skill requirements
4 . Job Standards
Job standards that are used in the
Telecom Industry are mostly industry
standards
i.
 Job Analysis Process in Warid
Research Findings

Elements of Job Design:

Warid considers the following elements

when designing jobs:
i. Work Environment
ii. Ergonomics
iii. Behavior of Employees
iv. External Environment


 Cross-examination within
Industry- Job Analysis

Most widely used methods of
collecting job analysis data were :
 Surveys- primarily questionnaires
Jury of experts method
Critical Incident Technique
 Direct observation also used by Citycell
and Warid.


Very little differences exist between

the job description criteria of
the four companies.
 Cross-examination within
Industry- Job Analysis
None of the job descriptions
included descriptions of the
personality traits/characteristics
preferred in job applicants.

More qualitative and subjective
job standards used

All companies used industry
standards as a measure of
 Cross-examination within
Industry- Job Design
GrameenPhone, Citycell, and
Warid emphasized importance of
work environment.

Only Warid seriously considers
ergonomics when designing
jobs.

Banglalink emphasized on the
behavior of employees.
Recommendations
Recommendations
 Redesigning jobs according to rapid
changes in technology, organizational
downsizing, or reengineering

 Removing specifications not related to

job success as they may be violating the
law

 Updating job descriptions as job duties or
specifications change

Recommendations
 Taking note of issues that influence a future-
oriented or a competency-based job analysis
and incorporating them into the analysis
 
 Minimizing/eliminating non-value added
activities from every job
 
 Identifying and making use of the trend of
the performance of management job
processes

 Incorporating the concept of time

management by building time percentages
into all of the company’s job descriptions
THANK YOU
