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I
6 USD Billion 5 4 3 2 1 0
S/
In ustry in In ia
Growth of Indian ITES - BPO
1999 2000
2000 2001
2001 2002
2003 2004
2004 - 05 E
The industry has grown and is maturing Global sourcing..not just a passing fa .but a business imperative
Global eman for I S/ grew by 10.5 %, to reach USD 447.7 billion in 2004
2004Turning oint
Indian ITES / BPO fastest gro ing segment
Forecasted to reac SD . billion in FY 2005
Domestic re enues are ex ected to double in FY 2005 Industry employee strengt of o er 250,000 and expected to gro by 40 percent in 05 Employment in sector to exceed one Million by FY 07-08
India remains t e most idely used off-s ore location and is expected to see maximum increase in spending in 2005.Morgan Stanley source: NASSCOM
Sustained cost ad antage Deli ery process enhancement and impro ement Resource flexibility Large pool of technically qualified, English speaking resource
Ability of Indian endors to ramp up operations rapidly Expanding ser ice offerings S ift to ards igh alue ser ices
Most importantly, this gro th ill open a enues to a ide range of specialist skill sets
From basic customer ser ice to analytics, under riting and e en Engineering R & D.
Employment in sector to exceed one Million by FY 07-08
The process training is given in-house by the ITES companies but the base skills like communication; interactive skills and attitudes etc are expected prior to hiring and form the criteria of screening for ITES jobs.
Global Resourcing
Global function of HSBC, ith direct reporting relationship ith GHQ
Global Resourcing
Is an essential element of HSBC Group and contributes to the Group Strategy of Managing for Gro th hich is based on a strong coherent management of costs and investments Group Service Centres located across 5 countries in Asia orld-class customer service, contributing Consists of Partners
Customer Service
Customers
Branch
Hyderabad
Hyderabad
Kolkata
Trade
Credit
HR
IT Operations
CIBM
Insurance
Analytics
Securities/ Investments
Brings together a set of functions, expertise or skills, performed to a orld class standard
SRIDHAR REDDY
System Admn Executive in Jan 2001 Manager Data Centre in Jan 2004
VIJI VARGHESE
Asst Manager Training in May 2000 Asst Vice President Planning in Feb 2004
MANISH MANDHYAN
Asst Manager Training in May 2000 Vice President Operations in Dec 2004
SUNIL BINGI
Processing Executive in April 2002 Manager Compliance in Jan 2005
In Summary
ITES / BPO
One of the fastest gro ing industries in India Dynamic, challenging environment Competitive compensation and benefits package Vast range of verticals to choose from
caters to almost every industry opportunity to develop specialist skills
nmatched learning, development and gro th opportunities Global exposure Caring and empathetic employers Compelling Career Proposition
Questions