Professional Documents
Culture Documents
JOB ?
A group of finite tasks to be performed and duties to be fulfilled in order to achieve an end result.
Organization chart
y A chart that shows the organizationwide
distribution of work, with titles of each position and interconnecting lines that show who reports to and communicates to whom.
Process chart
y A work flow chart that shows the flow of inputs to
JOB DESIGN
is a conscious effort to organise tasks, duties and responsibilities into a unit of work to achieve a certain objective.
JOB REDESIGN
is a conscious effort to re-organise tasks, duties and responsibilities into a unit of work to satisfy both technological and human considerations simultaneously.
Job-Based Approaches
Specialisation Standardisation Operations and production management (process identification, scheduling, etc)
Techniques Job elements Time and motion studies Flow charts and Process charts
Person-Based Approaches
JOB REDESIGN
Add new tasks Include work done before the job Increase feedback on performance Eliminate dissatisfying tasks from job Rearrange existing tasks in the job Add new responsibility Include work done after the job Increase closure of tasks
Experienced meaningfulness of the work Experienced responsibility for work outcomes Knowledge of work results Individual Differences
Job Feedback
Job Characteristics
Skill Variety The extent to which the work requires several different activities for successful completion. The extent to which the job includes a whole identifiable unit of work that is carried out from start to finish and that results in a visible outcome. The impact the job has on other people.
Task Identity
The extent of individual freedom and discretion in the work and its scheduling. The amount of information received about how well or how poorly one has performed.
Feedback
Team-Based Approaches
Types of Teams
SpecialPurpose Team Organizational team formed to address specific problems, improve work processes, and enhance product and service quality. Small group of employees who monitor productivity and quality and suggest solutions to problems. Grouping of workers who produce components or entire products. A team composed of individuals assigned a cluster of tasks, duties, and responsibilities to be accomplished. A team composed of a core of members, resource experts who join the team as appropriate, and part-time/temporary members as needed
Quality Circle
Shamrock Team
WORK SCHEDULING
Compressed work week Flexible working hours
JOB ANALYSIS
Check the site http://www.jobanalysis.net/G000.htm to find some of the purposes for which job analysis is used.
Information Collected
Activities and behaviors Machines, tools, equipment and work aids Performance standards Job context Human requirements
Job description
y A list of a jobs duties, responsibilities, reporting
Job specifications
y A list of a jobs human requirements, that is, the
Information sources
y Individual employees y Groups of employees y Supervisors with
Interview formats
y Structured (Checklist) y Unstructured
Advantages
y Quick, direct way to find
overlooked information.
Disadvantages
y Distorted information
Information source
y Have employees fill out
Advantages
y Quick and efficient way
Questionnaire formats
y Structured checklists y Opened-ended
Disadvantages
y Expense and time
questions
Information source
y Observing and noting the
Advantages
y Provides first-hand
Disadvantages
y Time consuming y Difficulty in capturing entire
job cycle y Of little use if job involves a high level of mental activity.
Information source
y Workers keep a
Advantages
y Produces a more complete
chronological diary/ log of what they do and the time spent in each activity.
Disadvantages
y Distortion of information y Depends upon employees to
A job description
y A written statement of what the worker actually
does, how he or she does it, and what the jobs working conditions are.
Job identification
y Job title: name of job y Grade: where it fits in the hierarchy y Preparation date: when the description was
Job summary
y Describes the general nature of the job y Lists the major functions or activities
directly supervises
y Works with: others with whom the job holder will
Wor s with employment agencies, recruiters, union reps, govt. agencies, vendors
Test inistrator
is expected to achieve under each of the job descriptions main duties and responsibilities.
Job Specifications
What human traits and experience are required to do the job well?
y Qualifications y Prior experience y Special training y Personality factors y Physical characteristics y Other attributes/qualities
2. 3. 4. 5. 6.
Clarify why you are collecting the information Review relevant background information Select representative positions Conduct the analysis Verify with the worker / supervisor / mgmt. Develop a job description and job specification
Macro Micro
Job Specification
Conclusion.