Group 11

HOSPITALITY SECTOR

 The Hospitality sector consists of broad category of fields within the service industry that includes lodging, restaurants, event planning, theme parks, cruise line, and additional fields within the tourism industry. A hospitality unit such as a restaurant, hotel, or even an amusement park consists of multiple groups such as facility maintenance, direct operations (housekeepers, kitchen works, bartenders, etc.), management, marketing, and human resources. Sector also include accommodation, food and beverage, meeting and events, gaming, entertainment and recreation

Introduction

Hotel Industry
Restaurants Pubs, Clubs and Bars Hotels Contract catering

Tourism Industry
Cruise line Theme Parks

Composition

Hotels Restaurants Clubs Pubs & Bars Event Planning Catering

Hotel Industry

Domestic
ITDC Hotels Hotel Corporation of India ITC Hotels Indian Hotels Company Ltd. EIH Hotels Asian Hotels Ltd. Radisson Hotels & Resorts

Global
Accor Inter Continental Hotels Marriott Global Hyatt Choice Carlson Hilton

Major Players in Hotel Industry

Management Expertise Infrastructure Efficient Information Technology Health & Safety Guest Services General Hotel Operations

Competitive Trends

Impact of Technology

 100% foreign investment Scheme of granting Tourist Visa on Arrival (T-VoA) for the citizens of Finland, Japan, Luxembourg, New Zealand and Singapore Attract private investment ranging from US$ 2.2 billion to US$ 4.4 billion in the next three to five years

Government Policies

 The hotel and tourism industrys contribution to the Indian economy by way of foreign direct investments (FDI) inflows were pegged at US$ 2.1 billion from April 2000 to March 2010. Gross domestic product (GDP) is expected to be at US$ 187.3 billion by 2019. Export earnings from international visitors and tourism goods are expected to generate US$ 51.4 billion.

Contribution to GDP

Analysis of demand

Consumer Trends

 The Indian hotel industry is required to comply with a number of regulations related to the preparation and sale of food and beverages, and various laws and regulations governing employee relationships. Hotel owners and operators need to obtain multiple licenses, permits and authorizations, health-safety permits and liquor licenses. Hotel Classification.

Regulatory Environment

 A typical value chain analysis can be performed in the following steps:

Analysis of own value chain which costs are related to every single activity. Analysis of customers value chains how does our product fit into their value chain. Identification of potential cost advantages in comparison with competitors.

Value Chain Analysis

Value Chain Analysis

Management & Technical Competencies

Customer Service & Quality Health & Safety Cultural Sensitivity Willingness to learn

Personal Competencies
Professionalism Integrity Responsibility

Workplace Competencies
Team work Communication Adaptability & Flexibility

Core Competencies

Budget hotels Service apartments Technology Rural Tourism Low cost carriers Medical Tourism Eco-Friendly Hotels

Future Outlook

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